Billing Cum CRE

As a Customer Relationship Executive, your primary responsibilities include collecting manually filled booking cards from customers, allocating priority numbers, and entering customer details into the computer system. This involves capturing customer information such as name, address, product, color, mode of transaction (cash or finance), financier details (if applicable), and the name of the sales executive. Once the booking amount is received, you are required to organize and maintain the booking cards in a serial order within a designated folder. It is essential to ensure that vehicle allotment is done based on the availability of vehicles in stock and timely hand over the folder to the billing assistant. In cases where a vehicle is not available in stock, it is your responsibility to hold the folder until the stock arrives. After the vehicle delivery to the customer, you must send the booking card to the delivery assistant through the respective sales executive for updating delivery details. Your role also involves maintaining accurate records of booking cards both in terms of successful transactions and canceled bookings. Additionally, you are expected to build and nurture strong relationships with key customers, oversee customer relationships managed by your team, and address customer complaints promptly and effectively. To drive sales and increase customer satisfaction, you should keep customers informed about the latest products, conduct business reviews using CRM programs, and understand individual customer needs. It is crucial to collaborate with managers to strategize effectively, expand the customer base through up-selling and cross-selling, and stay informed about competitors to adjust strategies accordingly.,