3 B2B Processes Jobs

Ready to shape the future of work At Genpact, we don&rsquot just adapt to change&mdashwe drive it. AI and digital innovation are redefining industries, and we&rsquore leading the charge. Genpact&rsquos AI Gigafactory, our industry-first accelerator, is an example of how we&rsquore scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that&rsquos shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Inviting applications for the role of Assistant Vice President, Customer Service We are looking for someone who will be responsible for leading the overall operations of a customer service vertical ensuring the performance is optimally handled for the business. Responsibilities . Deliver on Financial goals for the business find opportunities for Growth & deliver on growth commitments identify key cost metrics and ensure they are optimised. Partner with the BD, Solutioning, Sales team on Commercials, pricing, winning deals . To ensure the personal development of the team members . Drive Process improvement in the process and continuously plan for process performance . Anticipate & plan for new business prepare for infrastructure and other growth related requirements plan for resources based on work type and work volume projection and current available head count and allocate responsibilities . Review process performance and report out performance dashboards . Ensure adherence to SLA&rsquos as agreed for the respective processes . Regular liaison with the business contact points Qualifications we seek in you! Minimum Qualifications / Skills . Any Graduate . Experience in leading large teams . Prior Customer Management exposure is important . A keen knack towards problem solving . Excellent Communication skills Preferred Qualifications/ Skills . GB Certified . Experience in handling B2B processes . Experience in leading an email customer service process Why join Genpact . Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation . Make an impact - Drive change for global enterprises and solve business challenges that matter . Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities . Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day . Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let&rsquos build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.

Skill required: NA - Business Transformation Designation: Business Transformation Senior Manager Qualifications: Any Graduation/Master of Business Administration Years of Experience: 16 to 25 years What would you do Visit us at www.accenture.com.In this role, you will be expected to develop transformation vision, assess vision feasibility and capability gaps, plan journey management. Also, translate economic trends into industry competitive advantage, transform a business to enable profitable & sustainable growth.Accentures Business Transformation team drives Digital & Process transformation, leveraging technology and domain-led innovative solutions to achieve significant business outcomes for our clients. We focus on powering Intelligent Operations by combining data, technology, people, and intelligence to enable decision-making, drive agility, and unlock business outcomes at speed and scale. Our team is expanding rapidly, integrating new solutions and emerging technologies. We are seeking dynamic leaders who can think outside the box and seamlessly collaborate with cross-functional teams. What are we looking for In-depth expertise in Order to Cash business, including order management, credit and collections, invoicing, cash application, dispute resolution, and revenue recognition Strong understanding of the upstream and downstream processes from Sales initiation to Order validation & delivery thereafter, with a particular focus on B2B processes Strong ERP functional skills with a profound understanding of SAP/Oracle (SD/AR modules) to adapt processes for efficient functioning and avoid bolt-on automations within OTC Strong experience in Design Thinking and customer journey mapping tools/frameworks; proven track record of running programs on data mining and persona mapping to develop end-to-end problem-solving plans for OTC Ability to identify automation/improvement opportunities and create comprehensive automation/transformation roadmaps specific to OTC Well-versed with industry-proven technologies & leading tools, automation, AI, and Analytics; proven track record of implementing digital solutions within OTC Understanding of BPaaS, New Age disruptive technologies (Blockchain, IoT) and their applicability in OTC business processes Strong consulting mindset on challenging the current norm and leveraging ever-changing technology solutions to drive OTC excellence Proven track record of delivering large-scale, end-to-end Process Transformation projects for global clients, with a significant focus on OTC Ability to hold conversations with CXO / CXO-1, lead solution defense, and manage ambiguous client situations effectively Excellent communication skills, result-oriented, self-driven person with a high energy level, analytical and structured, with extensive experience in managing a high-performance team and delivering large-scale transformation projects Ability to drive rigorous metrics related to the Balance Score Card to evaluate performance and drive reduction in variability/defects in critical OTC business processes Strong people management skills Roles and Responsibilities: Spearhead end-to-end Finance & Accounting transformation initiatives specifically focused on the Order to Cash process, including order management, credit management, invoicing, accounts receivable, collections, and cash application. Act as a thought leader and evangelist for OTC transformation solutions for clients retained and outsourced organizations, demonstrating deep expertise in best practices and emerging trends Create customer-engaging solutions focusing on end-to-end OTC transformation, resulting in Future Ready Operations that optimize cash flow, reduce DSO, and enhance customer experience Maintain a strong pipeline of OTC-focused proposals by enhancing stakeholder experience and consistently delivering tangible business outcomes Accelerate the journey to digital, data-driven, intelligent OTC operations by integrating innovative digital technologies (e.g., RPA, AI/ML, process mining), advanced analytics, and industry expertise Draw data and insights from client engagements, industry benchmarks, and OTC process expertise to identify transformation opportunities and build compelling business cases Engage with client senior leadership on OTC Transformation Roadmap creation, Target Operating Model design, and optimizing tactical value within the OTC domain Anchor RFP responses and support detailed solution run-throughs during the sales cycle for OTC-specific engagements Advise clients on leveraging automation (RPA, AI/ML) as a strategic enabler within OTC, including ecosystem design, governance models, RACI matrix, and integration with BPM platforms Undertake due-diligence processes and act as a trusted advisor to internal and external stakeholders on building an ecosystem of data mining and transformation specifically for OTC processes Drive Work Orchestration within OTC through Intelligent Finance, Flexible Operating Models, and Automated & Agile Workforce Evangelize solutions in OTC, collaborating with cross-functional teams within Accenture s digital ecosystem and partners, bringing them to life through demos and innovati Possess a strong understanding of commercial structures for transformation proposals and their impact on P&L, specifically within the context of OTC value creation Qualification Any Graduation,Master of Business Administration

The job entails a critical role in the field of collections, with a focus on efficient management of financial accounts. The position is based in Gurgaon sector 67, offering a competitive salary of up to 7.5 Lpa. The work culture follows a 5-day work week. As a suitable candidate, you should possess strong analytical skills with previous experience in reviewing and reconciling accounts. Expertise in financial management and invoicing is essential for this role. Effective communication skills are crucial for client interactions, and prior experience in debt collection processes is highly valued. The ability to work independently and efficiently in an on-site environment is a key requirement. A Bachelor's degree in Finance, Business Administration, or a related field is mandatory. Familiarity with B2B processes is considered advantageous for this position.,