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8.0 - 10.0 years
12 - 15 Lacs
Pune, Jaipur
Hybrid
Job Title - Operations Team Leader, Associate Location - Jaipur, India Role Description: We are seeking a highly motivated and detail-oriented Operations Team Leader. This role involves supporting multiple critical processes within our operations. The Candidate will be responsible for completion of day-to-day activity as per standards and ensure accurate and timely delivery of assigned production duties. The position also requires regular collaboration with onshore colleagues and clients, with proficiency in German being essential. Candidate needs to ensure adherence to all TAT/cut-off times and quality of processing as maintained in SLAs. Candidate should ensure that all queries/first level escalations related to routine activities are responded to within the time frames pre-specified. Should take responsibility and act as backup for the Peers in their absence and share best practices with the team. What well offer you As part of our flexible scheme, here are just some of the benefits that youll enjoy. Best in class leave policy. Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Account Freeze/Unfreeze: Manage the end-to-end process of account freezing and unfreezing for private banking clients and liaise with onshore colleagues and relationship managers to ensure accurate execution of requests. Performance research in order to find debitors and creditors and process as per the guidelines. Perform multiple level calculation in order to determine final amount and make payments, should understand SEPA payment system. Signature Validation and Updation: Verify client signatures for various banking documents and transactions. Ensure proper documentation and system updates are made in accordance with bank policies. Collaboration with Onshore Teams and Clients: Act as a key point of contact with onshore colleagues and clients in Germany, communicating effectively in German for smooth coordination of tasks and resolving operational issues. Collaborate with internal teams to resolve discrepancies and ensure smooth operations across all processes. Proactively identify and escalate potential risks or fraudulent activities associated with account transactions. Ensure timely and accurate completion of tasks while adhering to internal Service Level Agreements (SLAs). Ensure compliance with all regulatory and internal policies. Handle any other Ad hoc projects/tasks/activities assigned by the supervisor. Ensure all your key deliverables are completed on a timely manner without any escalations. Support the team and program with additional training and admin activities as assigned by the supervisor. Perform quality checks for team to ensure the acceptable quality ratio. Ensure process documents are up to date and satisfying all the audit and compliance requirements. Support project team on all process migration projects and relevant activities. Should be SME and help team in troubleshooting on day to basis. Assist upline supervisors in various queries from onshore, FO, auditors and various stakeholders. Your skills and experience German Language certification ranging between B1 to C2 is mandatory (preferably from Goethe/Max Mueller Bhavan). At least 7+ years’ experience as German language expert. Good communication skills and can interact independently with various stakeholders. Prior experience of managing the small teams would be an added advantage. Hands on experience in reviewing process documents, handling compliance, audits, risk and control Willing to work in Multiple/ rotational Shifts. How we’ll support you Training and development to help you excel in your career. Coaching and support from experts in your team A culture of continuous learning to aid progression. A range of flexible benefits that you can tailor to suit your needs. About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm
Posted 2 months ago
10.0 - 12.0 years
15 - 19 Lacs
Pune, Jaipur
Hybrid
Role Description The Team Leader will be responsible for completion of day-to-day activity as per standards and ensure accurate and timely delivery of assigned production duties. Candidate needs to ensure adherence to all cut-off times and quality of processing as maintained in SLAs. Candidate should ensure that all queries/first level escalations related to routine activities are responded to within the time frames pre-specified. Should take responsibility and act as backup for the Peers in their absence and share best practices with the team. What well offer you As part of our flexible scheme, here are just some of the benefits that you’ll enjoy. Best in class leave policy. Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Review client account opening documentation as per regulatory and internal policies. To ensure accuracy of data entered into the Private Banking system as well as the information in the Account Opening Documents. Perform simple / complex static amendments in core banking systems. Perform data input and authorize the records in core banking systems for simple changes from, Signature, address and contact number change, passport update, hold mail update, on-line banking to complex changes i.e., Update investment risk rating, structure changes and all other changes in the client account after account opening. Conduct client due diligence searches on the clients via external and internal internet searches. Perform signature verification and update client records in core banking systems. Liaise with KYC / AML team for any queries related to CDD searches and due diligence. Handle data cleansing projects by reviewing various client documents and the data in the core banking systems. Support project team on all data migration projects. Bringing controls and efficiencies in existing process. Face off to onshore, FO, auditors and various stakeholders in all process related queries. Your skills and experience German Language B1/B2 level is must for this role. Good communication and strong people management skills Minimum 10+ years of experience in client on-boarding / Static data amendments in any Private Banking and should have managed a team size of at least 15 people. Hands on experience in reviewing client on-boarding documentation. Willing to work in Multiple/ rotational Shifts. How we’ll support you Training and development to help you excel in your career. Coaching and support from experts in your team A culture of continuous learning to aid progression. A range of flexible benefits that you can tailor to suit your needs. About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm
Posted 2 months ago
2 - 5 years
4 - 8 Lacs
Bengaluru
Work from Office
About The Role Role Purpose The purpose of this role is to advice business units at Wipro on immigration laws/regulations in different geographies, thus helping Wipro set footprint in new geographies and seeking nominations from business units for issue of work visa to Wipro employees ? Do 1. Provide advice to internal stakeholders on immigration laws and processes a. Advice businesses on immigration processes, laws, documentation etc. to new geographies i. Advice business units on immigration related matters in scenarios like a customer is setting office in a new country or if Wipro is acquiring a new customer in a new geography (New Deal) ii. Uses knowledge of legal and regulatory requirements in different geographies to preempt challenges in providing support to customer teams in the new geographies, thus shares proactive steps that the business can take to establish presence iii. Advice the business on visa and immigration processes for deploying an inhouse team in the new geography/country b. Collect nominations for H1-B and visas for other countries i. Advice the businesses on immigration related matters for countries in which Wipro has an existing footprint ii. Educate representatives from each business unit on the work visa application process by highlighting things that the businesses must be cognizant of when nominating employees iii. Seek nominations from each business unit during the H1-B visa application season iv. Educate the business teams on the forms and documents required to file visa applications and support them in filing of the documents 2. Operational Excellence a. Compliance with Timelines and Service Level Agreements i. Comply with internal SLAs defined for global immigration ii. Comply with the timelines shared by the global immigration team by sharing timely nominations so that timely visa applications can be submitted and processed b. Reporting and MIS management i. Maintain an electronic log information for tracking nominations from different business units c. Process Management i. Suggest improvements in the nomination processes at Wipro by gathering ground level feedback from the businesses ? Deliver No. Performance Parameter Measure 1. Process Efficiency Actual vs planned interactions with top customers (business units) in a month Actual vs planned number of nominations received for H1-B / any other visas Number of Non-compliances as per Internal and External Audits, % compliance with internal SLAs 2. Customer Satisfaction (Internal) CSAT ? ?
Posted 2 months ago
- 5 years
2 - 3 Lacs
Chennai
Work from Office
Respond to customer queries in French (written and spoken) at a B1 level. Assist with order tracking, returns, product information, and other customer concerns. Document interactions in the internal CRM system. Escalate complex issues to senior team members as needed. Collaborate with internal teams to improve service processes. Multicultural work environment. Language training support (option to upgrade to B2/C1).
Posted 2 months ago
1 - 3 years
1 - 2 Lacs
Pune
Work from Office
Job Details: Designation: Senior Process Executive Job Level: JL 2A Work location: Pune Exp: 1-3 years Notice Period: Immediate to 15 Days Graduation: Any 3 Year course Note: French: Certificate: B1 (Mandatory) Job Description: 1. Candidate will be aligned on our Pune based backend related work which requires a high proficiency in FRENCH LANGUAGE(ORAL AND WRITTEN). 2. Candidates must be comfortable relocating to Pune as this is a work from office opportunity. 3. This will be French customer service/Backend Office work.
Posted 2 months ago
- 4 years
1 - 5 Lacs
Kochi, Chennai, Bengaluru
Work from Office
We are #hiring. Know anyone who might be interested? #Hiring for Top MNC Role: SPANISH LANGUAGE Experience: 0 to 5 Years Location: WORK FROM HOME Job Description Requirements: UG is mandatory (B.Tech excluded) Insurance experience is not mandatory Willingness to join immediately Candidates must be fluent in foreign languages (Dutch/Spanish/Italian) with a grading of B1/B2/C1/C2 Salary negotiable Flexible to work under Rotational Shift - Mostly Night Shift Work Mode: Work from Home Interested can share your updated resume to divyalakshminavayuga@gmail.com 9600521216 with the following details: Total Experience : Relevant Experience : Current CTC : Expected CTC : Notice Period : DOB: Mail ID: Role: Other Industry Type: BPO / IT Services Department: Other Employment Type: Full Time, Permanent Role Category: Other Education UG: Any Graduate( B.Tech excluded)
Posted 2 months ago
- 5 years
1 - 4 Lacs
Pimpri-Chinchwad, Pune
Work from Office
We need a German teacher to handle students of CAIE. B1 level in the German language is preferred.
Posted 2 months ago
1 - 3 years
2 - 3 Lacs
Puducherry, Tiruchirapalli, Ranipet
Work from Office
Roles & Responsibility : Sound knowledge of the subject with strong understanding of teaching methodologies. Previous experience in a similar Department is a must. Fluent in Ms -Office ,Excel ,word ,PPT. Excellent Written & Verbal communication skills . Strong Problem-Solving Skills . Preferred Candidate : Also Should handle French A1 ,B1 Experience to plan lessons and deliver them efficiently to the students using interactive teaching methods. Language Knows : French , English, Tamil. Qualification : Any Graduate Notice period : 1 months period Interested candidate send your cv : hr.executive@gked.in watsup NO : 9578999905
Posted 2 months ago
- 3 years
2 - 4 Lacs
Chennai
Work from Office
Responsibilities Provide prompt and accurate responses to customer inquiries in French Resolve customer issues and complaints with empathy and professionalism Assist customers via email, phone, and chat Maintain detailed records of customer interactions and issues Collaborate with other departments to escalate and resolve issues Continuously improve knowledge of company products and services Qualifications Fluent in French, both written and spoken Previous experience in customer service or support Strong communication and interpersonal skills Excellent problem-solving abilities. Level B1 and B2
Posted 2 months ago
2 - 4 years
0 - 0 Lacs
Bengaluru
Work from Office
Plan and deliver engaging French lessons aligned with the IPYP framework. Foster a communicative and inquiry-based learning environment for young learners. Integrate language learning with transdisciplinary themes and real-world contexts. Develop age-appropriate assessments to monitor student progress and language acquisition. Use a variety of teaching strategies, resources, and technology to support diverse learners. Collaborate with homeroom teachers and specialists to enhance cross-curricular integration. Maintain records of student achievement and provide regular feedback to parents. Encourage cultural appreciation and global awareness through French language instruction. Participate in IPYP planning meetings, training sessions, and school events. Bachelor's degree in French or Education with French; prior IPYP or international school experience preferred.
Posted 2 months ago
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