Azure Virtual Desktop (WVD) :(Team Lead / Technical SME/L1 Support)

Job Description

Job Summary: We are seeking skilled professionals at various experience levels to join our team in managing and expanding our Azure Windows Virtual Desktop (WVD) environment. Open roles range from Team Lead , Technical SME , to L1 Support Engineer . The ideal candidates will have expertise in Azure Virtual Desktop, automation, and user support in enterprise environments. Key Responsibilities (Level-Based Scope): Team Lead Responsibilities (8+ years): Lead and mentor a team to design, deploy, and manage Azure WVD environments. Define architecture strategy and best practices for cost, performance, and scalability. Oversee migration from legacy Citrix/VDI platforms to Azure WVD. Collaborate with cross-functional teams and stakeholders to align IT delivery with business objectives. Ensure adherence to compliance, governance, and documentation standards. Technical SME Responsibilities (5 to 8 years): Design and implement WVD host pools, Remote Apps, and golden image lifecycle. Develop automation using PowerShell and ARM templates for deployment and management. Integrate WVD with Azure AD, Conditional Access, networking, and other Azure services. Troubleshoot complex issues and optimize performance and availability. L1 Support Responsibilities (3 to 5 years): Provide day-to-day support for Azure WVD users and handle incident management. Perform basic VM and session host troubleshooting and user onboarding. Monitor systems using Azure Monitor and escalate issues as needed. Maintain user access, profile configurations, and follow standard operating procedures. Required Qualifications: Hands-on experience with Azure Virtual Desktop (WVD) administration. Knowledge of Azure AD, networking, storage , and security configurations . Experience in automation using PowerShell and familiarity with ARM templates . Understanding of networking protocols, VPNs, and firewalls . Experience with Citrix Virtual Apps , VMware Horizon , or similar platforms is a plus. Strong analytical and troubleshooting skills at all levels. Excellent communication skills ; ability to work in a collaborative, team environment. Preferred Certifications: Microsoft Certified: Azure Administrator Associate Microsoft Certified: Azure Solutions Architect Expert