142 Avaya Cms Jobs - Page 6

Siemens is an innovation and technology leader in industrial automation and digitalization. In close collaboration with our partners and customers, we are the driving force for the digital transformation in the discrete and process industries. Every day we push the boundaries of what is possible like developing state-of-the-art high-speed trains and intelligent robots. Therefore we need Ambassadors for new insights, hardworking storytellers, and passionate captivators in marketing and sales who make our customer relationships strong. We"™ll open up endless possibilities for you to do just that; make the important things a reality! What you would be doing? He / She is responsible for business development Identification of potential areas for growing Low Voltage Motors business Providing techno-commercial support to sales offices in generating business from OEMs and projects for Low Voltage Motors Realize and execute cost optimization for higher winning rate and profitability Driving Go to Market strategies of LV Motors. Competitor analysis, Won-Lost Analysis etc. to define suitable actions and provide required inputs to the team. Required Knowledge and Skills - Strong technical knowledge of Motors and applications. Should have a sound understanding of electrical and mechanical aspects of motor, understanding of VFD"™s. Sound knowledge and understanding of BIS standards on Motors. Adapt to continually upgrade product know how w.r.t new releases of products and its versions. Quickly learn new tools and put to use. Learn and apply internal processes. Other requirements - Ability to work in a fast-paced, team oriented, and continuous improvement environment for effective problem solving and tasks executed in a timely manner. Good communication and analytic skills required. Strong ownership, and collaborative skills required. Should possess excellent computer skills. The job requires need based travel across India. How do you qualify for the role? Experience 8-10 Years of Experience preferred. Qualification B.E from recognized and reputed University of India. B.E in Electrical preferred.

Send your updated resume to Khushi@wissenpro.com Looking for a role in WFM Capacity Planning & Scheduling? Apply now and be part of our expert team! Role: Workforce Management (WFM) & Capacity Planning & Scheduling Professionals Working Days: 5 days/week Shifts: 24/7 or Rotational (Mostly Morning) Transport: One-way cab (role-dependent) Job Summary: We are seeking experienced professionals in Workforce Management (WFM), Real-Time Analytics (RTA), Forecasting, Capacity Planning, and Dialer Operations to join our team. Candidates will be responsible for scheduling, monitoring, forecasting, and optimizing workforce operations across various platforms like Avaya, Genesys, Cisco, Aspect, Verint, IEX , and data analytics tools like Python and R-Studio . Key Responsibilities: Real-Time & Intraday Management: Monitor and manage workforce operations to ensure optimal staffing levels and adherence to SLAs. Capacity Planning & Forecasting: Analyze historical data to forecast call volume, workforce needs, and business demands. Scheduling & Optimization: Create and manage agent schedules using WFM tools like IEX, Verint, Aspect, or Genesys Dialer . Performance Analysis: Generate reports, track KPIs, and provide insights to improve operational efficiency. Data Analytics & Automation: Utilize Python, R-Studio, and Advanced Excel to build forecasting models and automation. Process Improvement: Identify and implement strategies to enhance workforce planning and real-time monitoring. Key Skills & Qualifications: Experience: 1-4+ years in WFM, RTA, Forecasting, or Dialer Operations Technical Skills: CMS Avaya, Genesys, Cisco, Aspect, Verint, IEX, Advanced Excel Data Analytics: Forecasting techniques, R-Studio, Python (for data modeling) Workforce Planning: Scheduling, capacity planning, real-time tracking Problem-Solving: Strong analytical and decision-making skills Communication: Ability to work with multiple stakeholders and cross-functional teams Why Join Us? Competitive Salary Packages Growth Opportunities in Workforce Management & Analytics Exposure to Cutting-Edge WFM & Analytics Tools A Collaborative & Dynamic Work Environment

Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets.The Workforce Management team focuses on maximizing performance levels and competency for an organization. This includes activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling, and analytics. This team owns the client relationship and partner on Capacity Planning/Schedule Adherence, help gather insights and provide feedback on the gaps/opportunities in performance capacity. The team helps identify, evaluate and drive continuous improvement in Service Delivery Performance. This team is also responsible for innovation in the workforce management space - providing insights to Accenture and Client leadership on improving efficiencies. They also ensure adherence to revenue and cost targets, own efficiency improvement goals. This team also partners wit regional leads and ensure we are compliant on all internal and client audits. What are we looking for? Ability to work with minimal supervision and support Operational requirements and objectives.Ability to adapt to workload and multitask with attention to detail in a dynamic environment.Proficient in Verint WFM tool Roles and Responsibilities: Review, validate and ensure timely delivery and accuracy of reports prepared by Intraday Analysts as well as from other WFM disciplines (Forecasting, Capacity Planning, Scheduling and Reporting). Responsible for developing and ensuring integrity and consistency of set WFM processes/procedures applicable to the accounts being handled. Responsible for ensuring Service Delivery to the client, balancing staffing requirements with operational efficiencies and financial goals.Ability to extract, manipulate and present data from WFM application /manual platform. Ability to maximize benefits from WFM application by utilizing the full functionality. Manage internal and external audit with processes and controls in place. Conduct monthly coaching and performance feedback to their direct reports You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualifications Any Graduation

Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Responsible for driving proper managing of volume and staffing to ensure optimal performance through continuous interaction with stakeholders with the intent of achieving target metrics and contractual objectives.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets.Responsible for driving proper managing of volume and staffing to ensure optimal performance through continuous interaction with stakeholders with the intent of achieving target metrics and contractual objectives.The Workforce Management team focuses on maximizing performance levels and competency for an organization. This includes activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling, and analytics. This team owns the client relationship and partner on Capacity Planning/Schedule Adherence, help gather insights and provide feedback on the gaps/opportunities in performance capacity. The team helps identify, evaluate and drive continuous improvement in Service Delivery Performance. This team is also responsible for innovation in the workforce management space - providing insights to Accenture and Client leadership on improving efficiencies. They also ensure adherence to revenue and cost targets, own efficiency improvement goals. This team also partners wit regional leads and ensure we are compliant on all internal and client audits. What are we looking for? Strong technical documentation , arithmetic , analytical, problem solving and presentation skills. Proven experience consulting with all levels of management, peers, and teams.Proven leadership skills in coaching, mentoring and training WFM teams.Effectively manage relationships with senior management, clients and own teams, to the highest level of integrity and professionalism. This position would be responsible for the performance management of all employees reporting directly / indirectly under him / her.Develop programs/modules/projects or other initiatives for WFM Team's development and efficiencyServe as a resource for training and reporting of Call Center-WFM efficiencies, account/team/individuals statistical analysis and process improvement.Participate in customer presentations, client calls, and quarterly business reviews to represent the workforce management department.Proficient in Verint Tool Roles and Responsibilities: Responsible for coordinating and guiding Intraday Teams to ensure focus on Profitability, Resource Planning, day-to-day schedule adjustments, real-time managementThis position needs to be aware of the financial situation of the account being handled and needs to drive profitability by resource optimization and cost reduction in collaboration with Operations and other departments. This position needs to drive high client satisfaction by managing service levels situations and providing staffing, scheduling and Real-Time Adherence solutions.This position increases employee satisfaction through accurate, adherence and compliance tracking and enhances company profitability through utilization optimization and intra-day analysis.Manages internal and external audit with processes and controls. Responsible for the development of resources under his/her span Qualifications Any Graduation

Skill required: Marketing Operations - Creative Design Designation: Content Development Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? The Creative lead would partner and lead a team of thinkers and doers; with an ability to bring design and content together seamlessly thus help in rendering meaningful solutions to given business challenges. The lead would be accountable for driving relationships and creative outcomes from global and local stakeholders with an objective to deliver effective local design renditions and campaigns. Role requires Digital Marketing Ads & Promotion creation/design Bachelor's degree or relevant fine arts/design degree Minimum 8-12 years of experience as a design lead or a similar profile Proficiency of Adobe Creative Suite, Microsoft Office, InDesign, Illustrator, CDR, Premiere Pro After Effects, Photoshop, Adobe experience manager on both PC and Mac platformsCreative design is a process that uses digital and physical design tools and core design training to create comps and final art that bring creative concepts to life for marketing purposes. What are we looking for? Problem-solving skills Strong interest in Graphic Design, Print design, motion graphic design, entertainment and technology Tech savvy Love for great design a plus Ability to think on your feet and anticipate issues before they happen Must be able to thrive and excel in a fast-paced, heavy volume environment; adapting to quickly changing demands and deadlines while keeping a professional attitude Detail-oriented with the ability to interface with all internally and the creative community as well as all levels of global stakeholders Communicates and enforces best practices related to workflow and tools. Suggests improvements to digital production workflow and planning process. Produces quality art files for advertising, and communication materials, which meet the technical and conceptual needs of the client. Manages the user interface (UI) design, including the visual effort. Develops and champions the visual design philosophy. Provides creative direction, creating templates/styles for client brands that junior teammates follow. Roles and Responsibilities: Inspiring creativity throughout all design work (print, digital etc.) and ensure that the design team is aware of trends & improvement in both techniques and technology that are relevant to the business and assessing which will contribute to the business and its clients. Work closely with copywriters to have a good alignment of copy and design Accountable for end-to-end orchestration to ensure delivery of artworks from the pertinent stakeholder Extracting relevant assets from Library and providing them to internal team for further image correction, renditions etc. Driving clear objective of service adoption and best practice guidance at global and local markets Manage the graphic requests system and verify the accuracy of the request, and coordinate with scheduling, finishing and designers. Communicate any timely updates or changes with all stakeholders. Regularly monitor production program, for possible new requests and communicate to creative leads any potential new, updated or revised design requests. Key component of overseeing production; candidate will handle heavy volume, fast turnaround of deliverables for all requests. Coordination touchpoint with strategic agencies, as well as with global stakeholders from the client's end Quality control and improvement of design output. Ensure that the quality of work meets the project requirement. Maintain communication and cordial relationship between design and other departments within the organization. Qualifications Any Graduation

The Strategy & Consulting Global Network SONG Practice | Genesys Join our team of SONG consultants who solve customer facing challenges at clients spanning sales, service, and marketing to accelerate business change. Practice:SONG I Areas of Work:Genesys- Solution Consulting and Pre-Sales | Level:Analyst/ Consultant | Location:Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad | Years of Exp:2-6 years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest? Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consulting's Customer, Sales & Service practice. The Strategy & Consulting Global Network Song practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Living Marketing, Connected Commerce and Next-Generation Customer Care. These services help our clients become living businesses by optimizing their marketing, sales, and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build, and implement initiatives that can help enhance business performance. As part of these, you will Use in depth understanding of Genesys Engage/Pure Cloud:Ability to work in high-paced and complex projects Apply understanding of industry specific Customer Service processes: Possess a strong and well-established record of accomplishment in designing and delivering customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, Social Media etc.) Deploy thorough understanding of Genesys Framework:Leading-edge expertise in implementing multichannel center applications using Genesys tools including Composer, Designer, GAX etc. Bring your best skills forward to excel at the role: Ability to use technical exposure to contact center and overall customer service areas:In depth understanding of Genesys Engage/Pure Cloud. Easily work in high-paced and complex projects:Use understanding of industry specific Customer Service processes, operations, and functional needs Deploy a strong designing skill:Deliver customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, social media etc...) Maximize application design and development experience:Implement the orchestration platform of Genesys preferably in Fortune 500 companies with sophisticated customer interaction operations, leading Self Service vendor organizations, or leading consulting firms Qualifications Your experience counts! Engineering Degree or MBA from a tier 1 institute Minimum 2 to 6 years of design and application experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing on Genesys Engage/Pure Cloud suite. Functional and hands on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using Interaction Designer/Interaction Attendant, Genesys Composer, designing and implementing key business processes in the domain of Customer Services, Genesys Engage/Pure Cloud administration & application development using Designer tools. What's in it for you? An opportunity to work on transformative projects with key G2000 clients Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everything-from how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization.

Possess strong knowledge of Oracle Utilities Customer Care and Billing functional aspect (utilities domain) and worked on CC&B/C2M/CCS testing as a functional tester or test lead for minimum 2-4 implementation projects Possess strong understanding of CC&B functionalities, processes and screen navigation Ability to understand the business design documents and functional design documents and convert them to test scenarios and test cases Knowledge in preparing test data for CC&B application Hands on any automation tool for CC&B testing Experience in guiding and mentoring junior testers for CC&B testing Experience in writing and defining overall test strategy Experience in producing and handling Traceability matrix Expertise in any two modules: V set Up, Credit &Collection, Sales and Marketing, Billing, Payment, Rate etc. In depth knowledge of Meter to Cash flow and billing Strong knowledge of SQL Analyze issues based on error received while testing Personal Skills: Good written and verbal communication skills Should be able to work independently, as well as in a team environment. Should be able to pick any new technology, research it and implement it in short time frame.

Responsibilities Be part of a team servicing Learning & Development services. Learning Program Administration Support Partner with Program Manager in supporting pre-deployment activities Assist in onboarding designated Program Manager for global program delivery Supporting participant nominiation process Scheduling cohort deployments (dates, times, etc.) Calendar invitations/management Program Deployment Support Sending communications to program participants to encourage engagement and keep current in program activities and deadlines Running reports to monitor participant engagement Facilitate adding/removing program participants Post Program Support Manage participant rosters and loading to LMS Collect program feedback Qualifications 2+ years of Learning Program management or project management experience preferred 3+ years of professional experience, preferably in a shared services/customer service or a related field Experience of working in a HR environment or shared services role Experience of Talent Management systems/ cloud applications ( ideally SuccessFactors/ SAP) Strong interpersonal skills and ability to communicate with people at all levels and cultures. Ability to navigate a complex matrixed and virtual environment Customer focused, and results orientated with attention to detail and solution focused mentality Strong sense of ownership, systematic troubleshooting and ability to follow through tasks to completion The ability to multi-task and handle competing priorities with the flexibility to meet the demands of the team when needed Experience in service delivery/ HR Operations Strong project management skills - ability to create training plans and execute to completion Experience of working across markets/ cultures would be desirable Strong communication skills and fluency in English

About Nirvasa We are Indias first multispeciality digital health clinic. More than 8 million patients across India feel empowered with Nirvasas end-to-end digital healthcare platform. Nirvasa has been at the forefront of transforming primary healthcare digitally by enabling patients to receive accurate, comprehensive, and customised treatments and care. We believe in a holistic approach to wellbeing that combines the power of four : prescribed by doctors, powered by ayurveda, backed by modern medicine, and supported by good nutrition. With more than 200 doctors and health experts across 5 specialties offering 23 personalised treatments , we assure each of our patients receives ongoing care throughout the journey. Website: www.nirvasa.com Instagram: www.instagram.com/nirvasa_official Linkedin: www.linkedin.com/company/nirvasa-digital-health-clinic Job Purpose Title: WFM – MIS Executive Reports to: Team Leader/Manager Based at: Call Centre Background Position Summary The MIS Executive in the Workforce Management Department plays a crucial role in supporting the team's operational efficiency by managing and analysing data related to workforce planning, scheduling, and performance. As an MIS Executive, you will be responsible for generating insightful reports, maintaining databases, and providing data-driven recommendations to optimize the organization's workforce and meet its performance targets. Job Description Time and Attendance, Absence and Leave Management report. Create all Historical dashboard auto made using MS excel or VBA. Creating monthly Scorecard/Incentive report Team/Manager/Department wise. Creating MIS reports and conditional report as per requirement Creating Performance report daily/ weekly / monthly reports. Performing business analysis report using MS Excel or Power BI tool. Maintain employee information details. Making folders of different projects and formatting the data. Ability to coordinate and manage activities with teams and departments. Proficient in making dashboard and PPT. Understanding on late login and early logout report. Good understanding on schedule preparation. Good command on data reading and understand the historical data. Desired Skills and Experience Minimum 3 years’ experience on Avaya/NGUCC/Nortel/ Any other Dialler & ACD reporting & Tool. Bachelor's degree in Business Administration, Mathematics, Statistics, or a related field. Proven experience as an MIS Executive or in a similar data analysis role, preferably in a contact centre or workforce management environment. Proficiency in data analysis tools such as Microsoft Excel, SQL, Power BI or other statistical software. Strong analytical skills with the ability to interpret complex data sets and draw actionable conclusions. Detail-oriented with a focus on data accuracy and quality. Excellent communication skills to present data and insights effectively to stakeholders and management. Familiarity with workforce management software and tools is a plus. Ability to handle multiple tasks and meet deadlines in a fast-paced environment. Strong problem-solving skills and a proactive approach to resolving issues. A team player with the ability to collaborate effectively with cross-functional teams Flexibility to work in rotational shifts, including weekends and holidays, as call centre operations may require Professional Qualifications Relevant graduate or master's degree from a reputed institution

Required Experience 5 - 7 Years Skills NA img {max-height240px;} About the job Business Development - Property Acquisition (Offline Store Expansion) Hiring Designation Assistant Manger / Manager Openings Pune Job description-Business Development Role Responsible for identifying suitable commercial retail properties for opening new Lenskart stores in their respective region. Retail property search management, coordinating with key partners like property developers, landlords, project consultants, property brokers. Location & Catchment Analysis of New Store Locations & Negotiating, acquiring and finalizing new properties. Negotiating final rentals, Landlord Scope of Works etc. Liaising legal due diligence and paperwork involved in signing & acquiring. Coordination with various department internally till store launch. Develop and maintain a pipeline of growth opportunities, both organic growth and acquisitions. Job Requirements : Any Graduate with 8 - 15 years relevant experience can apply on the role & Travel is mandatory. Relevant experience in Store Operations or Business Development in Property Acquisition is preferred. Must have completed graduation in any field Frequent travel is a mandatory aspect of this role. A proactive and positive approach is essential , Good negotiation skills, Entrepreneurial thinking mindsetSelf-motivated and self-directed with an ability to think innovatively. Passion for ResultsHigh degree of commitment and drive to achieve goals. Superior analytical, evaluative, and problem--solving abilities. High degree of personal integrity and strong ability to work collaboratively and effectively in a fast-paced, flexible, team based environment. Needs good knowledge of Microsoft PowerPoint. Desired Skills and Experience Property acquisition , Site acquisition, land acquisition Sign in to apply Share this job

About The Role The ideal candidate must possess strong communication skills, with an ability to listen and comprehend information and share it with all the key stakeholders, highlighting opportunities for improvement and concerns, if any. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high-quality standards and superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus. Specialism- KYC, AML, Due Diligence APM Roles & responsibilities: Specialism - KYC, AML, Due Diligence As part of our KYC leadership team, you will be directly working with clients to understand long term strategic and mid-term business goals. This role will include the understanding and implementation of KYC lifecycle. You will be able to lead, understand and manage end to end KYC process with basics, KYC review, periodic refresh and remediation. The ideal candidate should possess strong business understanding of finance industry with special focus on KYC lifecycle, AML, Due Diligence, periodic refresh, KYC review, and remediation. He/She should have complete knowledge on ultimate beneficiary ownership, source of fund/income, PEP reviews, negative alert review, and sanctioned countries. He/She should be good with numbers and ability to derive information from data with excellent multi-tasking and creative problem solving. He/She should have strong capabilities in PowerPoint, MS Word and MS Excel. Independently handle clients and client calls"“ establish self as a valued partner Escalate issues to client and internal managers to bring issues to their attention in a short span of time to avoid client escalation Build domain expertise and lead from the front. Help knowledge management endeavour by sharing process knowledge and best practices within the teams "‹"‹"‹"‹"‹"‹"‹Functional & Technical Skills: Graduation (Bcom, BBA, BBM, BCA) / Post Graduation (Mcom, MBA, PGDM) 3 to 5 years of experience in handling team of minimum 10 members and has good experience and knowledge of KYC, AML, Due Diligence. Should be able to understand, manage and calculate risks. Should be good with logical and quantitative abilities.

About The Role The ideal candidate must possess strong communication skills, with an ability to listen and comprehend information and share it with all the key stakeholders, highlighting opportunities for improvement and concerns, if any. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high-quality standards and superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus. Specialism- KYC, AML, Due Diligence APM Roles & responsibilities: Specialism - KYC, AML, Due Diligence As part of our KYC leadership team, you will be directly working with clients to understand long term strategic and mid-term business goals. This role will include the understanding and implementation of KYC lifecycle. You will be able to lead, understand and manage end to end KYC process with basics, KYC review, periodic refresh and remediation. The ideal candidate should possess strong business understanding of finance industry with special focus on KYC lifecycle, AML, Due Diligence, periodic refresh, KYC review, and remediation. He/She should have complete knowledge on ultimate beneficiary ownership, source of fund/income, PEP reviews, negative alert review, and sanctioned countries. He/She should be good with numbers and ability to derive information from data with excellent multi-tasking and creative problem solving. He/She should have strong capabilities in PowerPoint, MS Word and MS Excel. Independently handle clients and client calls"“ establish self as a valued partner Escalate issues to client and internal managers to bring issues to their attention in a short span of time to avoid client escalation Build domain expertise and lead from the front. Help knowledge management endeavour by sharing process knowledge and best practices within the teams "‹"‹"‹"‹"‹"‹"‹Functional & Technical Skills: Graduation (Bcom, BBA, BBM, BCA) / Post Graduation (Mcom, MBA, PGDM) 3 to 5 years of experience in handling team of minimum 10 members and has good experience and knowledge of KYC, AML, Due Diligence. Should be able to understand, manage and calculate risks. Should be good with logical and quantitative abilities.

About The Role The ideal candidate must possess strong communication skills, with an ability to listen and comprehend information and share it with all the key stakeholders, highlighting opportunities for improvement and concerns, if any. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high-quality standards and superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus. Senior Analyst Role & Responsibilities: eClerx Fund planning, cash and liquidity management Managing eClerx Investments with focus on safety, liquidity and returns and ongoing portfolio risk management eClerx derivative operations Ongoing review of eClerx hedge model Mix of hedge instruments to use (forwards, options or structures) Booking, Confirmations and Settlement of hedges Manage banking relationships Ensure smooth conduct of all banking operations (hedge booking, settlements, fund transfers, payables, Credit Card facilities, corporate actions etc.) Optimize bank charges across regular business activities and corporate actions by working closely with banks and introducing appropriate competition. Ensure compliance with RBI guidelines on current accounts for seamless continuity of banking operations. Required Knowledge and skills: Strong understanding of Finance for Treasury roles. Ability to understand and work with software systems and also deploy new software tools (both in-house and industry) to improve automation, productivity and effectiveness Proficient with Excel and PowerPoint Strong execution skills Self-starter and highly motivated Good presentation and communication skills and comfortable presenting at senior levels Good analytical skills with ability to interpret and use data to improve existing processes

About The Role What will you do? The ideal candidate will have strong communication skills, as well as the ability to analyze data from various sources and synthesize findings into actionable recommendations for key stakeholders, highlighting areas for improvement and any concerns. He/she must be able to work collaboratively with cross-functional teams to execute tasks within defined timeframes while maintaining superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus. What are your Key Responsibilities? Be a part of the operations team working on Monitoring and Reporting on various platforms with base technical / network knowledge Work on different tools which will help to identify Customer experience monitoring Handle troubleshooting on server issue & front end issues Conduct extensive quality check while executing client request Interact with client stakeholders to understand the customer impact and severity of issue Create report on daily and weekly basis on alerts observed on different Dashboard Help to create documentation on new projects an get trained on different activities Handle daily hands-on on execution (Platform monitored, Alert Handled, Issues Drilled & reports created) using various platform and excel / PPT Interact with client stakeholders for validation What Skills you should have? Strong proficiency in MS Office, especially MS Excel and PPT Development skills will be an added advantage. Technical and Network knowledge will be helpful for troubleshooting on server. If this sounds like you then you are our kind of person You have completed a Bachelors Degree.

About The Role What will you do? The ideal candidate will have strong communication skills, as well as the ability to analyze data from various sources and synthesize findings into actionable recommendations for key stakeholders, highlighting areas for improvement and any concerns. He/she must be able to work collaboratively with cross-functional teams to execute tasks within defined timeframes while maintaining superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus. What are your Key Responsibilities? Be a part of the operations team working on Monitoring and Reporting on various platforms with base technical / network knowledge Work on different tools which will help to identify Customer experience monitoring Handle troubleshooting on server issue & front end issues Conduct extensive quality check while executing client request Interact with client stakeholders to understand the customer impact and severity of issue Create report on daily and weekly basis on alerts observed on different Dashboard Help to create documentation on new projects an get trained on different activities Handle daily hands-on on execution (Platform monitored, Alert Handled, Issues Drilled & reports created) using various platform and excel / PPT Interact with client stakeholders for validation What Skills you should have? Strong proficiency in MS Office, especially MS Excel and PPT Development skills will be an added advantage. Technical and Network knowledge will be helpful for troubleshooting on server. If this sounds like you then you are our kind of person You have completed a Bachelors Degree.

About The Role The ideal candidate must possess strong communication skills, with an ability to listen and comprehend information and share it with all the key stakeholders, highlighting opportunities for improvement and concerns, if any. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high quality standards and superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus. Senior Analyst Roles and responsibilities: Basic knowledge of HTML, CSS, SQL [Not mandatory. Good to have] Knowledge/basic understanding around responsive testing [testing across different devices, operating systems & web browsers] Knowledge of Jira workflow [preferable] Knowledge of using Google Suite products such as Google spreadsheets, Google docs, Google Drive & Gmail Should know basics about Email/SMS/push/in-app marketing Should possess basic information around Marketing automation & CRM technology Should have eye for detail to assist in audits/QA Should have excellent communication skills and be able to interact directly with marketing/campaign owners Ability to work in a high-energy, quickly changing, and demanding environment Should have excellent presentation skills and should be able to clearly communicate ideas, thoughts, and strategies Technical and Functional Skills: Bachelors degree with2 to 3 years of experience in digital marketing space Basic HTML/CSS/SQL Eye for detail to assist in audits English communication skills

About The Role The ideal candidate must possess strong communication skills, with an ability to listen and comprehend information and share it with all the key stakeholders, highlighting opportunities for improvement and concerns, if any. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high quality standards and superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus. Senior Analyst Roles and responsibilities: Basic knowledge of HTML, CSS, SQL [Not mandatory. Good to have] Knowledge/basic understanding around responsive testing [testing across different devices, operating systems & web browsers] Knowledge of Jira workflow [preferable] Knowledge of using Google Suite products such as Google spreadsheets, Google docs, Google Drive & Gmail Should know basics about Email/SMS/push/in-app marketing Should possess basic information around Marketing automation & CRM technology Should have eye for detail to assist in audits/QA Should have excellent communication skills and be able to interact directly with marketing/campaign owners Ability to work in a high-energy, quickly changing, and demanding environment Should have excellent presentation skills and should be able to clearly communicate ideas, thoughts, and strategies Technical and Functional Skills: Bachelors degree with2 to 3 years of experience in digital marketing space Basic HTML/CSS/SQL Eye for detail to assist in audits English communication skills