Posted:1 week ago|
Platform:
Work from Office
Full Time
Associate/Sr. Associate (B2C process) WE ARE HIRING Job Description Designation: Sr. Associate Exp: 0 5 Years Salary: 2.5 LPA to 4.00 LPA Week Off: Saturday & Sunday Fixed Off Notice Period: Immediate joiners required / 15 days preferable Shift: Night Shift We are looking for an Associate/ Sr. Associate who can create and nurture long-term relationships with customers. You will be responsible for resolving any issues that arise to ensure customers are satisfied with our services. In this role, you should be an excellent communicator who is able to grasp customer needs and brainstorm ways to fulfill them. Roles & Responsibilities Answering inbound and outbound calls of clients and customers. Ability to perform multiple tasks and adjust quickly in short time frames. Ability to build rapport with US Patients and maintain the quality scores. Strong communication skills written and verbal both, US Voice & Accent Knowledge Organized, Efficient and Versatile. Strong customer service approach to deal with people at all levels (internal and external). Requirements Excellent in English Communication Skills Proficient in email writing and on chat process. Problem-solving aptitude. Able to work on Google Doc and G-Sheet. Ability to work well with a team. Perks & Benefits Health Insurance Coverage Disability Insurance Leave Encashment Sat & Sun weekly off Salary on time Reward & Recognition Employee Engagement Interested candidates Can send your resume at recruitment@caplineservices.com
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