Associate

  
 UK Insurance International Blended Process 

 Shifts  -As per UK Timelin

 Location  - Gurugram

 Experience  - 0- 24 months

 Education  :

Graduate in B. Com, B. A, BCA, BBA, BHM, BSc (except B.Sc. IT, Stats, Math Hons. and Eco. Hons.)Full time MBA, BE, and B. Tech graduates should have minimum 6 months of BPO experienceB. Tech and MBA Freshers are not Applicable  
 Responsibilities 
1.Maintains quality service by enforcing quality standards, analyzing and resolving client's problems, and recommending system improvements2.Maintain productivity targets3.Ensure all the emails are responded within time4.Timely completion of the task,ongoing quality service delivery of the task assigned.5.Complying to all Data Security and Code of Conduct standards6.Carrying out data entry and rule based entry for processes and performing simple process calculations7. Make outbound calls to client/ stakeholders with the defined call tree8. Maintain the defined Voice Quality and standards  
 Accountability 
1. AccuracyEnsuring that data and information entered into systems or databases are accurate and error-free.2. TimelinessCompleting assigned tasks within the designated timeframe and meeting deadlines.3. ComplianceAdhering to the policies, procedures, and regulations related to data processing.4. ConfidentialityMaintaining confidentiality and security of sensitive information and data.5. QualityEnsuring that work meets quality standards and identifying areas for improvement.6. LearningContinuously learning and improving skills and knowledge related to data processing.  
 Skills 
Low complexity clerical processingBasic process knowledgeBasic technical skills proficiencyAbility to meet agreed quality standards within tight deadlinesMedium client engagementAbility to follow instructions / scripts / process-flows  
 Competencies 
1. Attention to detailBeing able to accurately process data and information with a high level of accuracy.2. Time managementBeing able to manage time effectively and prioritize tasks to meet deadlines.3. Technical skillsHaving a good understanding of computer systems4. Analytical thinkingBeing able to analyze data and identify patterns or trends to improve processes.5. Communication skillsBeing able to communicate effectively with team members and superiors regarding any issues or concerns related to data processing.6. Problem-solving skillsBeing able to identify and solve problems7. AdaptabilityBeing able to adapt to changes in processes or procedures and learn new skills as required.8. TeamworkBeing able to work effectively as part of a team and collaborate with others to achieve common goals.9. Ethics and integrityMaintaining high ethical standards and adhering to company policies and regulations related to data processing.Mandatory Skills:

L&P Policy Acquisition & Servicing.