Job
Description
The Associate Salesforce Service Cloud Developer will be responsible for participating in the definition, implementation, and support of Elevate's Customer Agent service center platform. Working closely with the tech lead, project leads, organizational units, and subject matter experts, you will identify, configure, deploy, and maintain business processes. A demonstrated background in Salesforce Development with a specialization in Service Cloud is essential for this role. Your responsibilities will include handling administrative Salesforce functions such as user management, security, configuration and customization, workflow and approval management, process builder, custom views, dashboards, reports, AppExchange, data management, audits, and managing various environments. You will develop programs and procedures required to integrate and implement the necessary requirements while advising on the design, installation, configuration, maintenance, and upgrades of the Salesforce platform for the organization. Collaboration with other Salesforce application administrators, tech leads, developers, and IT team members is crucial to help solution business requests and absorb product and technical capabilities. You will partner with stakeholders to identify how business requirements can be delivered to ensure improved user experiences, reduced cost, and time impacts. Utilizing and championing agile techniques to deliver on competing requirements will be part of your daily tasks. Representing the IT team in the execution of test plans, ensuring quality software delivery, and confirming that the implementation aligns with the business need by coordinating release documentation and communication are key aspects of this role. Additionally, you will provide ongoing application support, including change management, incident resolution, enhancements requests, and general end-user support. To be successful in this role, you must have a Bachelor's Degree in Computer Science, software engineering, or a closely related field, or equivalent experience. Two to three years of experience in systems design, analysis, and programming with specific experience working on the Salesforce Service Cloud platform is required. Experience with Salesforce APIs, APEX, triggers, batch Apex, Lightning, Visualforce, reports, and dashboards is essential, as well as a basic understanding of Salesforce architecture, API capabilities, and constraints of the Salesforce Service Cloud application. Experience in creating business cases for technology-related solutions, the ability to build and maintain effective working relationships with stakeholders, and experience in Service Cloud related business processes like Case Management, Knowledge, CTI/Voice Integrations, custom designing Communities, Omni channel case distribution, Lightning App/Page Management, Salesforce chat, and Email to Case are highly beneficial. Proven experience in best practices for Salesforce deployments, working with change sets, and deployment tools such as Microsoft DevOps and/or GearSet is desirable. You should be able to accurately estimate work within an Agile framework, distill loosely defined problems, identify potential approaches, and execute solutions. Understanding business requirements and translating them into solutions in Salesforce, along with a keen understanding of how Salesforce fits into the larger technology landscape, are important aspects of this role. Confidence, excellent communication skills, strong analytical skills, attention to detail, and time management skills are essential for success in this position.,
