Associate - Risk and Compliance

As a Fraud Investigator at Cashfree, your primary responsibility will be to collaborate with cyber cells, banks, and other stakeholders to investigate and resolve unauthorized/fraudulent transactions. You will respond to and manage incidents related to fraud, working swiftly to mitigate risks and minimize potential losses. Additionally, you will be required to prepare detailed reports and documentation for internal use and for submission to regulatory bodies or law enforcement agencies as necessary. Effective communication is key in this role, as you will be expected to communicate with internal and external stakeholders, providing updates on ongoing investigations and risk management activities. Serving as a bridge between Cashfree and local law enforcement agencies, you will facilitate information sharing and cooperation to ensure a swift resolution of fraudulent activities. Furthermore, you will play a crucial role in mitigating risks associated with chargebacks and customer disputes by implementing robust and standardized processes across business units. Your responsibilities will also include continuously updating the chargeback and dispute service system according to card scheme rules and requirements, focusing on process optimization. In addition to your investigative duties, you will provide support to the team handling day-to-day operations, assisting in issue escalations and ensuring efficient resolution. Your insights on trends and strategies related to chargeback management will be valuable in enhancing the overall fraud prevention efforts of the organization. To excel in this role, you must possess excellent verbal and written communication skills to effectively convey information and build relationships. A keen analytical mind with exceptional problem-solving abilities will be essential in identifying and addressing fraudulent activities. You should be able to work both independently and collaboratively in a fast-paced environment, demonstrating strong attention to detail and the ability to handle sensitive information with discretion. If you are looking to contribute to a dynamic team dedicated to combating fraud and enhancing risk management practices, this role at Cashfree offers a challenging and rewarding opportunity for you to make a difference.,