Associate Product Support Engineer (Hadoop Support)

As an Associate Product Support Engineer focused on Hadoop distributed systems, you will be responsible for providing technical support to enterprise clients. Your main tasks will involve troubleshooting and resolving issues within Hadoop environments, ensuring the stability and reliability of our customers" infrastructures. Working closely with experienced engineers, you will collaborate with customers to understand their problems and deliver effective solutions with empathy and professionalism. Your key responsibilities will include addressing customer issues related to Hadoop clusters, core components (HDFS, YARN, MapReduce, Hive, etc.), and performing basic administrative tasks such as installation, configuration, and upgrades. You will document troubleshooting steps and solutions for knowledge sharing purposes. To excel in this role, you should have a minimum of 3 years of hands-on experience as a Hadoop Administrator or in a similar support role. A strong understanding of Hadoop architecture and core components, along with proven experience in troubleshooting Hadoop-related issues, is essential. Proficiency in Linux operating systems, good communication skills, and excellent problem-solving abilities are also required. Experience with components like Spark, NiFi, and HBase, as well as exposure to data security and data engineering principles within Hadoop environments, will be advantageous. Furthermore, prior experience in a customer-facing technical support role and familiarity with tools like Salesforce & Jira are considered beneficial. Knowledge of automation and scripting languages like Python and Bash is a plus. This role offers an opportunity for candidates passionate about Hadoop administration and customer support to deepen their expertise in a focused, high-impact environment.,