Associate

JOB PURPOSE

To work as a member of the multi-disciplinary team to deliver  a high quality person centered services, will be responsible promoting effective Patient Care within their service

CRITICAL
ACCOUNTABILITIES

Associate- Laboratory Medicine – Lab  Area

  Patient Safety/NABL/ISO documents/Customer Care/Inventory Management/Training and Development

To ensure that proper sample collection instructions are given to patients, and  all

instructions are followed related to patient & personal hygiene, following HICC protocol,

 standard protocol as per NABL.

To ensure and to follow all quality and safety protocols in handling samples, patient

 and  patient  information and  privacy & confidentiality of patients is maintained.

To know the lab protocols including sample collection manual ,quality manual, safety manual

and other documents

To maintain rejection samples data and outsource sample data

To Maintain Temperature Record of Sample transportation

To enquire and note down any problems encountered by patient or patient attendant during

their visit at the lab

To coordinate with the respective consultants/departmental incharges immediately solve

lab related problems.

To co-ordinate  & communicate with the treating consultant in case of delay in patient

lab reports.

To ensure that communication with the patient is always polite & friendly.

To ensure that all the information regarding lab test, time of reporting & test results are clearly communicated..

To attend all telephonic calls and give proper information to the concern querry

.

To ensure the samples are collected against the test requested in the request form and 

no samples move to processing area without bar-coding or billing.

Any error in billing to be   rectified then and there before dispatching for processing.

To ensure proper segregation of samples department wise.

To make sure that, the emergency samples are processed &  typed on priority

To make sure that all reports are typed (manual) and verified  on time

To ensure timely and accurate dispatch of  lab investigation test report

To monitor sufficient stock of stationery to meet the daily functioning of lab

To ensure  zero wastage of stationery

To ensure that only required number of barcodes are generated to reduce unnecessary wastage of barcode rolls

To ensure that  communicable  disease data entered on daily as per statutory requirements, Phelebotomy Waiting  time ,  Transportation TAT, MCI data are  maintained on daily basis.,

To attend departmental training as scheduled

To attain training to upgrade both soft & hard skills

SKILLS AND KNOWLEDGE

Knowledge of hospital functions and environment

Good communication

Telephone etiquette

Interpersonal and people management skills

Basic computer knowledge such as typing, emailing, MS office etc

KEY RESULT AREAS

Compliance to SOP and department protocol