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Delhivery
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Associate - Key Accounts Management

Associate - Key Accounts Management

Delhivery

2 - 7 years

3 - 5 Lacs

Chennai

Posted:1 month ago| Platform:

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Skills Required

Key Account Management Strategic Account Management Key Client Management Large Account Key Accounts Kam Client Retention Account Management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Description 1. Managing and reporting day-to-day service metrics with Accurate service level measurement and failure reasons 2. Working with internal teams and customers to ensure smooth execution of the pickup and delivery operations 3. Escalating and highlighting critical transactions to the relevant stakeholders 4. Ensuring updates, invoices, and queries are being responded to on time 5. Proactive approach to resolve customer queries 6. Managing Invoice disputes with the right stakeholders and on-time closure. Skills - 1. Proficient in MS Office especially MS Excel and Powerpoint 2. Provide ad-hoc support through analysis and various inputs to the client 3. Accuracy, detail, and follow-up orientation 4. Data-driven, Fact-based and responsive decision making 5. Ability to create, establish, and maintain strong business relationships with clients and their customers 6. Ability to succeed under pressure and in high-growth and fast-paced environments 7. Good to have relevant experience in the International Express Logistics space. 8. Strong stakeholder management profile. 9. Strong Team management through defined KPIs and KRAs

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Associate - Key Accounts Management