Associate, Global Administrative Help Desk

As a team member at Ankura, you will thrive in a culture built on collaboration, innovation, and growth. Our commitment to fostering connections ensures that every individual feels valued within our dynamic and supportive community. In the role of Administrative Help Desk Associate, you will be responsible for providing comprehensive support to our staff and management worldwide. This includes managing inquiries, troubleshooting issues, and facilitating seamless operations across global administrative functions. Key Responsibilities: - Providing remote assistance to resolve administrative issues across different time zones. - Assisting in diary/calendar management. - Generating purchase orders and handling invoice status queries. - Coordinating travel arrangements for business trips. - Managing expense filing, including monthly expenses of corporate credit cards and personal cards used for business purposes. - Ordering and maintaining office supplies. - Ensuring compliance with company policies and procedures globally. - Collaborating with IT and other departments to address technical issues impacting remote administrative operations. - Efficiently managing and prioritizing a high volume of calls and inquiries. - Performing other administrative duties as assigned. Qualifications: - Graduation or equivalent qualification; additional certifications in office administration or related fields are preferred. - Minimum of 2 years of experience in a remote administrative or help desk role supporting global operations. - Strong organizational and multitasking skills with the ability to work across various time zones. - Excellent verbal and written communication skills in English. - Proficiency in Microsoft Office Suite, communication tools, and relevant software. - Problem-solving abilities and attention to detail. - Customer-service orientation with professionalism in handling challenging situations. - Demonstrated capability to manage and prioritize large call volumes effectively. Working Conditions: - Based in the Gurgaon office with flexible working hours to accommodate global support; occasional overtime may be required.,