Associate Director - IT Infrastructure & Operations

Company overview: About Estuate

Our key to success

Our culture of oneness

• Lead global IT infrastructure operations across 80+ sites, ensuring 99.99% availability.
• Manage and mentor a high-performing team of infrastructure engineers and specialists.
• Oversee core infrastructure components including servers, networks, firewalls, storage, and cloud platforms.
• Drive operational excellence, automation, and process efficiency in a 24/7 environment.
• Manage cloud operations (AWS, Azure, or GCP), optimizing performance, cost, and compliance.
• Ensure effective incident management, change control, backup, and disaster recovery processes.
• Collaborate with Security, Engineering, Application, and Capacity teams to support enterprise goals.
• Lead the deployment and optimization of end-user experience tools (e.g., JAMF, SCCM, Intune, Nexthink, Moveworks).
• Deliver dashboards and strategic reports on infrastructure health, support KPIs, and user experience.
• Communicate clearly with both technical and non-technical stakeholders; contribute to IT roadmaps.

Skills & Requirements

Technical Expertise

• Strong background in managing infrastructure technologies:

  Windows/Linux servers, virtualization (VMware/NSX), firewalls, DNS/DHCP, and enterprise networking.

• Proven experience with cloud platforms:

  AWS, Azure, or GCP (deep expertise in at least one).
• Knowledge of enterprise storage solutions (SAN/NAS), backup technologies, and disaster recovery strategies.
• Hands-on experience with monitoring and alerting tools such as SolarWinds, SCOM, Nagios, and CloudWatch.
• Proficient in automation tools (Ansible, Chef, Puppet, PowerShell, Python).
• Familiarity with ITSM platforms (e.g., ServiceNow) and alert integrations.
• Exposure to database systems: Oracle, MS SQL, MySQL.
• Experience managing end-user technology platforms and lifecycle for hardware and software across the enterprise.

Leadership & Operations

• 10+ years in IT infrastructure roles, with 5+ years in a leadership position managing global/offshore teams.
• Strong understanding of ITIL best practices and enterprise service management.
• Proven ability to lead large-scale infrastructure initiatives and drive incident/problem resolution.
• Experience in vendor management, budget oversight, and cross-functional collaboration.
• Strong analytical and problem-solving skills; capable of presenting insights to senior leadership.
• Excellent communication and interpersonal skills; ability to lead in high-pressure environments.

Education & Certifications

• Bachelor s degree in Computer Science, Information Technology, or related field (Master s preferred).

• Preferred certifications:

  ITIL, AWS/Azure/GCP, Agile, or DevOps.