The role is responsible for leading and overseeing the day-to-day operations of the organizations global server and virtualization infrastructure. This position ensures high availability, performance, and security by managing a team of Microsoft Windows, Linux, VMWare, and Citrix Sr Managers and engineers, developing operational strategies, and implementing continuous improvement initiatives while maintaining alignment with business objectives in a sophisticated and constantly evolving technology landscape.
The ideal candidate will have a consistent record of leadership in Compute (WINTEL & Linux) and Virtualization (VMWare, Nutanix, Citrix) Infrastructure Operations and has a passion for fostering innovation and excellence in the biotechnology industry. Additionally, collaboration with multi-functional and global teams is required to ensure seamless integration and operational excellence. The ideal candidate will have a solid background in Compute and Virtualization service delivery and operations, coupled with leadership and transformation experience. This role demands the ability to drive and deliver against key organizational strategic initiatives, foster a collaborative environment, and deliver high-quality results in a matrixed organizational structure. Please note, this is an onsite role based in Hyderabad.
Roles & Responsibilities:
-
Lead and develop a successful team of server and virtualization Sr Managers and engineers through recruitment, performance management, and career development
-
Establish and maintain operational metrics, SLAs, and performance standards
-
Monitor and manage enterprise server infrastructure
-
Lead incident response and problem management for critical server issues
-
Oversee implementation and maintenance of server security policies and procedures
-
Ensure server compliance with regulatory requirements
-
Generate regular reports on server performance, availability, and incident analysis
-
Drive continuous improvement initiatives in server operations
-
Optimize resource allocation and shift coverage for 24/7 operations
-
Partner with business collaborators to understand and support organizational needs
What we expect of you
We are all different, yet we all use our unique contributions to serve patients. The professional we seek is a with these qualifications.
Basic Qualifications:
-
Masters degree with 7 years of experience in Server Operations, with at least 5 years in management OR
-
Bachelors degree with 10 years of experience in Server Operations, with at least 5 years in management OR
-
Diploma with 15 years of experience in Server Operations, with at least 10 years in management
-
Deep understanding of server Operating System (OS) and virtualization support as well as server security, networking and storage.
-
Knowledge of server monitoring, management and automation
-
Experience with service level management and operational metrics
-
Solid background in server operations strategy and planning
-
Familiarity with server orchestration platforms
Preferred Qualifications:
-
Experience with cloud platforms (AWS, Azure, or Google Cloud)
-
Knowledge of server automation tools and practices
-
Experience with Ansible, Python and / or Power-shell automation
-
Understanding of ITIL frameworks and standard methodologies
-
Familiarity with server orchestration platforms
Professional Certifications:
-
Management certifications (PMP, ITIL) (preferred)
-
Server certifications (Microsoft Certified, RHCE) for technical credibility (preferred)
Soft Skills:
-
Strategic thinking and planning
-
Strong decision-making abilities
-
Excellence in collaborator management
-
Outstanding communication skills
-
Team building and development
-
Change management expertise
-
Crisis management capabilities
-
Strong presentation and public speaking skills
What you can expect of us
As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we ll support your journey every step of the way.
In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.