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Assoc Ops Specialist

Assoc Ops Specialist

Replicon

3 - 6 years

3 - 6 Lacs

Mumbai Maharashtra India

Posted:3 weeks ago| Platform: Foundit logo

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Skills Required

technical support integration support SLA compliance stakeholder communication

Work Mode

On-site

Job Type

Full Time

Job Description

Provide level 1 technical assistance related to integrations and automation solutions Maintain a thorough understanding of products, automation, and integrations tailored for customers Handle escalations reported by other teams or customers with a proactive approach Ensure adherence to quality standards, SLA, process, and security policies Collaborate with operational and development teams during triage and resolution of operational issues Follow incident management procedures based on severity Capture detailed documentation on reported incidents and communicate with respective stakeholders Take ownership of reported incidents and drive them to resolution

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Replicon

Software Development

Calgary Alberta

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Assoc Ops Specialist