Assistant Vice President– Customer Development %26 Merchandising

Ready to shape the future of work

At Genpact, we don&rsquot just adapt to change&mdashwe drive it. AI and digital innovation are redefining industries, and we&rsquore leading the charge. Genpact&rsquos , our industry-first accelerator, is an example of how we&rsquore scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to , our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that&rsquos shaping the future, this is your moment.

Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading enterprisesglobally.Through ourdeep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead.Powered by curiosity, courage, and innovation,our teamsimplementdata, technology, and AItocreate tomorrow, today.Get to know us atand on,,, and.

Inviting applications for the role of Assistant Vice President- Customer Development & Merchandising!

In this role, Customer Development will be integral support who will manage Business processes, tools & update systems, data governance, and reporting that Customer Account Managers can easily understand and use. Leader with deep domain expertise and analytics experience in Retail and Merchandising. Responsibility will be across solutioning, consulting, delivery, and managed services.

Responsibilities

• 
  

  Leadership track record of setting up and managing analytics & operations in a COE / shared services model

• 
  

  Develop and implement strategies to transform retail merchandising practices including products and processes on Assortment, placement, pricing, and promotion.

• 
  

  Lead pilot programs and initiatives to test merchandising concepts, technologies, and processes.

• 
  

  Minimum years of experience in retail merchandising with proventrack record of driving transformational changes.

• 
  

  Strong analytical skills and proficiency in data analysis tools and techniques.

• 
  

  Drive transformations to ensure seamless delivery and customer experience liaising with all the relevant teams including client stakeholders, internal teams, vendors, customers etc.

• 
  

  Design and implement process controls, continuous improvement plans, best practices, and policies to ensure top class operational performance.

• 
  

  Intense communication with all business partners to understand their needs and support them in the most efficient way for the company.

• 
  

  Work closely with global client&rsquos multiple cross functional teams to identify business needs, requirements and prioritize needs

• 
  

  Creates and owns the Operations Business Plan.

• 
  

  Lead assessments / blueprinting / due diligence for prioritization problem statements, planning offshore ability, building solution architecture.

• 
  

  Build PoVs, help structure POCs, is client front-ending, is a story-boarder, can respond to RFP/RFIs

• 
  

  Work on Digital Transformation (data strategy incl orchestration, Governance, Architecture, BI to build reporting/insights/analytics factory)

• 
  

  Establish good collaborative relationships with Clients, Sales team and end Customers. Interact with internal stakeholders, Customer Managers, CCD Team, Sales Team, Category, etc.

• 
  

  Achieve KPIs / SLAs contractually agreed

• 
  

  Deliver Operational Excellence Framework

• 
  

  Manage and lead calls with clients

• 
  

  Be proactive and ensure operations are run smoothly

• 
  

  Drive Transformation journey and improvement

• 
  

  Proactive and Self-motivated to follow up or chase with multiple teams for pending information

• 
  

  Ensure reporting both for client and Genpact management for Operations review- Regular and timely reporting

• 
  

  Identify problems/issues in day-to-day Operations and resolve them proactively

• 
  

  Highlight and escalate any issues that need attention

Qualifications we seek in you!

Minimum Qualifications

• 
  

  MBA with relevant experience in a Retail environment.

• 
  

  Flexibility to work in any shift

• 
  

  Relevant Team leading and Management experience

• 
  

  Good analytical mindset, problem-solving, organization skills, and attention to detail

• 
  

  Smart problem solver - generate good ideas and practical solutions

• 
  

  Team player, Dependable

• 
  

  Ability to prioritize tasks and multitask when required

• 
  

  MBA/ PG in Retail Operations/ Merchandising/ Marketing

• 
  

  Has worked in the global Retail Operations space (relevant years of experience) with hands on experience in area of Merchandising/ Promotion/ Pricing/ Marketing/Assortment Analytics

• 
  

  Strong exposure in ERPs - SAP, JDE, Oracle etc.

• 
  

  Strong analytical skills with the ability to collect, organize and analyse significant amount of data with attention to detail and accuracy.

Preferred Qualifications/ Skills

• 
  

  Exposure to Retail industry in a global environment

• 
  

  Exposure to technologies like Trade Promotions Management tool, Trade Promotions Optimizer, Forecasting tools, SAP, etc.

• 
  

  Certification in Trade Promotions Management is an added advantage

• 
  

  Transitions Experience- Must have transitioned 1 or more processes successfully

• 
  

  Proficiency with Microsoft Applications - Excellent MS excel, PowerPoint skills is a must

• 
  

  Handle large datasets - Identify, analyse, and interpret trends or patterns in complex data sets using statistical techniques and generate actionable insights

• 
  

  Good team player and ability to manage large teams

• 
  

  Personal drive and positive work ethic to deliver results within tight deadlines and in demanding situations

• 
  

  Flexibility to adapt to a variety of engagement types, working hours and work environments and locations

• 
  

  Ability to learn different analytical tools as per business requirements.

• 
  

  Has a mix of modelling & programming experience & led analytics delivery.

• 
  

  Design Retail Analytical solutions - Define KPIs and metrics and develop BI solutions

Why join Genpact

• 
  

  Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation

• 
  

  Make an impact - Drive change for global enterprises and solve business challenges that matter

• 
  

  Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities

• 
  

  Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

• 
  

  Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let&rsquos build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.