Assistant System's Administrator

Position Summary:
We are eagerly seeking a new Assistant System's Administrator to join our growing team In this role, you will work directly with our clients to provide technical and troubleshooting support on the usage of our award-winning event management software products with an emphasis on exceptional client service and teamwork You will be empowered to make decisions to maintain and directly impact exceptional relationships with clients If you have a passion for helping others, learning and growing, youll love working with us! Responsibilities: Provide client support and technical issue resolution for incoming requests via E-Mail, phone, on-line chat function and client support system Provide guidance and support for the configuration of the client's platform Troubleshoot and coordinate with other teams on system issues Use independent judgement for best course of action for issue resolution Provide training to clients in the use of system and system updates Fully document questions and issues for external and internal knowledge sharing Update training and support materials as necessary Additional project and ad-hoc assignments Requirement: Bachelor's degree or equivalent 1+ years of experience in a software environment handling incoming client requests Excellent verbal, written and interpersonal skills Proficient in online software applications High degree of accuracy and attention to detail Preferred Skills and Experience: Experience in the events and meetings industry HTML Knowledge About Aumni Techworks Aumni Techworks, established in 2016, is a Software Services Company that partners with Product companies to build and manage their dedicated teams in India So, while you are working for a services company, you are working within a product team and growing with them We do not take projects and we have long term (open ended) contracts with our clients When our clients sign up with us they are looking at a multi-year relationship For eg Some of the clients we signed up 8 or 6 years, are still with us We do not move people across client teams and there is no concept of bench At Aumni, we believe in quality work, and we truly believe that Indian talent is at par with someone in NY, London or Germany 300+ and growing Benefits: Our award winning culture reminds us of our engineering days Medical insurance (including Parents), Life and disability insurance 24 leaves + 10 public holidays + leaves for Hospitalisation, maternity, paternity and bereavement On site Gym, TT, Carrom, Foosball and Pool table Hybrid work culture Fitness group / rewards Friday Socials, Annual parties, treks