Assistant Store Manager

Assistant Store Manager   Reporting to: Store Manager / Area Manager             KRA: Store Operations Sales & Budget Customer Service Billing & Cash Handling People Management & Training / Retention   Knowledge, Skills & Abilities: Effective communication & influencing skills. Ability to work in a Team. Excellent customer handling skills Customer Service orientation   Duties & Responsibilities:   ·      Reporting on time as per allocated shift. ·      Adhering to all the SOPs at the outlet level ·      Serving customers in a timely manner. ·      Providing excellent customer service. ·      Maintaining the outlet cleanliness & hygiene. ·      Adhering to work timing & duty roaster assigned by the Store manager. ·      Wearing the prescribed uniform while on duty. ·      Adhering grooming & personal hygiene standards. ·      Customer relationship (Greeting with a smile, Welcoming & thanking, Taking order) ·      Attending training sessions to grow knowledge of products and to develop customer service skills. ·      Resolving phone, walk-in, mail, fax, and email customer inquiries. Identifying customer needs. ·      Forwarding and escalating inquiries to relevant individuals and departments. ·      Contacting customers to give them accurate feedback on the progress of their inquiries. ·      Updating customer information as required. ·      Performs general floor maintenance and housekeeping; monitors and maintains the condition and safekeeping of items. ·      Contribute ideas to resolve customer problems to improve productivity. ·      Work within various teams to ensure outstanding customer service. ·      Maintain broad knowledge of customer products and services. ·      Participate in meetings and activities held to improve customer satisfaction and business performance.