3 - 7 years
5 - 9 Lacs
Posted:3 days ago|
Platform:
Work from Office
Full Time
- Deliver the best customer service experience for ecommerce customers and consumers
- Process, assist, research, and resolve online customer's requests and/or problems in a prompt and professional manner via email or phone call- Relentless focus on the customer and their experience; constantly identify and communicate opportunities and solutions to improve their experience- Find solutions that benefit both the customer and the company- Demonstrate creative problem-solving for complaints or other opportunities- Build quotes for customers, suggesting alternate products when necessary or advantageous- Sell products and services, offer add-on and up-sell products that may benefit customer, and suggest alternative products when a customer-requested product is not available- Analyze competitor product offerings to identify potential increases to profitability, including new products and pricing changes- Maintain knowledge of products and their applications- Review daily and weekly reports to make recommendations to improve productivity and efficiencies- Track and budget necessary actions and results, e.g., returns, replacements, etc.Carry out supervisory responsibilities in accordance with company policies, procedures, and applicable laws- Assist with hiring, interviewing, and training employees; planning, assigning and directing work; appraise performance; rewarding and disciplining employees; addressing complaints and resolving problems
Requirements :
- Graduation- Atleast 2 years of experience in Customer Service Management- Excellent Communication Skills- Great Organizational Skills- Comprehensive knowledge of Ecommerce / Online businsees- Ability to create and prepare /run reports, identify discrepancy
Belhem Hospitality
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