Application Support Engineer

• The Application Support Engineer is responsible for providing high-quality technical support for our software products and web applications.
• The person will also work on other product installation and implementation projects as required.
• Support Engineers may be required to be on-call on a rotating basis throughout the year.
• Supporting clients for the installed solutions
• Taking ownership of technical issues, and working with development team to resolve more advanced issues when necessary
• Resolving escalated customer complaints without the need for team lead intervention
• Documenting troubleshooting and problem-resolution steps
• Should have good written and verbal communication skills
• Participation in providing training to customers as required
• Data management for web applications

• Degree in Computer Science, IT or equivalent fields
• 4+ years of experience in mobile and web application support

Location: Delhi NCR,Bangalore,Chennai,Pune,Kolkata,Ahmedabad,Mumbai,Hyderabad