Application Engineer - Aftermarket (Pumps)

Job Description

Senior Application Engineer will report into Regional Commercial Operations Lead Pump AM, APAC and the position will be based at Bangalore. The incumbent will support in the aftermarket technical tendering jobs for API Pumps (ClydeUnion) replacement pumps, spare parts services. She/He will assist regional sales team, channel partners/customers to verify their requirements and specifications and will prepare competitive costings / quotations / tenders that are both technically and commercially accurate, in accordance with Company policies and procedures. PRINCIPAL DUTIES AND RESPONSIBILITIES Liaises with Sales on the Customers requirements and specifications, including the scope, and timing. Reviews the RFP (Request for Proposal) / tender document to ensure the contractual requirements are adequately defined and determines the Company s capability to meet the specified requirements. Prepares and submits the techno-commercial offer to Sales (Under the guidance of regional Commercial Sales/Operations team) as per the offer submission schedule. Reviews and evaluates the detailed technical specifications for packaged equipment, extracts applicable Customer requirements and translates /communicates the same to sub-contractors, sub-vendors, and internal stakeholders. Obtains quotations for relevant bought-in equipment in accordance with the applicable Supply Chain policies and procedures. Assist in coordinating/primary evaluation of the sub-suppliers quotations (for the major critical components / items) to ensure the quote / scope is following the Customers requirements / specifications. Assist in developing and submitting a detailed proposal to the Customer in accordance with the applicable Tendering Policies and Procedures (ITO - Inquiry to Order). Supports required interface with customers/channels towards technical and commercial clarifications as requested by the Customer and internal stakeholders to support successful order placement. Ensures the accurate log of all opportunities and keeps on updating them on a regular basis. Follows supervisor instructions on methods, techniques or approaches. Supports with Customer visits during bid clarification / negotiation stages. Facilitate order handover to site facility for manufacturing. Actively pursues sales targets for Pump product line spares and services. Progress order bookings and ensure order throughput is managed in a timely fashion. Works as a member of the Regional Commercial Team to support all prevailing processes, frameworks and KPIs from time to time. KNOWLEDGE, SKILLS ABILITIES Proven discretion with highly confidential information/documents. Must have high degree of integrity, discretion and judgment. Must have the ability to manage diverse volume of work and manage appropriate priorities which involve a high frequency of change. Commercially focused must have strong ERP skills. A strong commercial focus and understanding of the sales process. Ability to work we'll in a cross functional, fast-paced, customer-driven environment. Shrewd in contract management including but not limited to terms and conditions, INCO Terms, Payment Milestones. Familiar with successful business process improvement, margin improvement and cost reduction programs. Interacts with customers by phone or in person to provide information and to ensure the best technical service possible. Exceptional attention to detail, accuracy, and professionalism. Exposure to International business Ability to communicate effectively in both spoken and written English. EDUCATION AND EXPERIENCE BE/Diploma in mechanical engineering in regular course from recognized university and institute in India 7+ years of relevant experience in technical tendering of API/Non API Pumps. Preference will be for candidate with aftermarket application engineering /tendering experience in a global environment Excellent communication skills in English Hindi language.