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0.0 - 1.0 years
0 - 2 Lacs
Chennai
Work from Office
Position's General Duties and Tasks In these roles you will be responsible for: 2025 passed out graduates who have received their final sem exam results are eligible to attend the interviews Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables. Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards are met Analyzing medical insurance claims for quality assurance Resolving moderately routine questions following pre-established guidelines Performing routine research on customer inquiries. Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team Identify the outstanding claims with payers through the reports from clients Place calls with payers with regard to outstanding claims Document the details of the calls made to payers in DBPMS and the client software Coordinate with the team leader in following the processes. Requirements for this role include: Ability to work regularly scheduled shifts from Monday-Friday 17:30pm to 3:30am IST. University degree or equivalent that required 3+ years of formal studies of the English language. 1+ year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools. 6+ months of experience in a service-oriented role where you had to correspond in writing or over the phone with customers who spoke English. 6+ months of experience in a service-oriented role where you had to apply business rules to varying fact situations and make appropriate decisions. Preferences: - Ability to communicate (oral/written) effectively to exchange information with our client. *** The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekends basis business requirement. *** All new hires will be required to successfully complete our Orientation/Process training classes and demonstrate proficiency of the material.
Posted 1 week ago
0.0 - 3.0 years
2 - 3 Lacs
Navi Mumbai
Work from Office
Job Description: We are hiring enthusiastic and customer-oriented individuals for our International Voice Process (Night Shift). Currently we are also hiring for Day shift.This is a blended customer support role involving voice, chat, and email communication with international clients. Key Responsibilities: -Provide high-quality voice-based support to international customers. -Handle queries via phone, email, and chat in a timely and professional manner. -Troubleshoot and resolve customer issues effectively. -Maintain customer satisfaction and adhere to quality and performance standards. -Work in 24x7 rotational shifts, including night shifts. Candidate Profile: -Excellent English communication skills (both verbal & written). -Strong interpersonal and problem-solving skills. -Comfortable with rotational shifts (24/7 operations). -Basic proficiency in MS Office tools (Outlook, Word, Excel). -Good typing speed and computer navigation skills. -Team player with a proactive and professional attitude. Eligibility Travel Boundaries: Only candidates residing within 1.5 km from the nearest railway station in the below areas are eligible to apply: -Central Line: Kalyan to Sion. -Harbour Line: Wadala to Panvel (Excluding Taloja & Sukhapur) -Western Line: Chandivali & Mira Road (via Golden Nest Circle, Ghodbunder Road) Shift & Weekly Off: Shift: 24x7 rotational (including night shifts) Weekly Off: 2 rotational offs Perks & Benefits: -Lucrative performance-based incentives. -Cab facility for safe and convenient travel. -Travel allowance including Medical insurance coverage. -Work-life balance with 2 weekly offs. NOTE: Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to TAHelpdesk@Sutherlandglobal.com
Posted 1 week ago
0.0 - 2.0 years
1 - 2 Lacs
Navi Mumbai
Work from Office
Job Description: We are hiring enthusiastic and customer-oriented individuals for our International Voice Process (Night Shift). Currently we are also hiring for Day shift.This is a blended customer support role involving voice, chat, and email communication with international clients. Key Responsibilities: - Provide high-quality voice-based support to international customers. - Handle queries via phone, email, and chat in a timely and professional manner. - Troubleshoot and resolve customer issues effectively. - Maintain customer satisfaction and adhere to quality and performance standards. - Work in 24x7 rotational shifts, including night shifts. Candidate Profile: - Excellent English communication skills (both verbal & written). - Strong interpersonal and problem-solving skills. - Comfortable with rotational shifts (24/7 operations). - Basic proficiency in MS Office tools (Outlook, Word, Excel). - Good typing speed and computer navigation skills. - Team player with a proactive and professional attitude. Eligibility Travel Boundaries: Only candidates residing within 1.5 km from the nearest railway station in the below areas are eligible to apply: - Central Line: Kalyan to Sion. - Harbour Line: Wadala to Panvel (Excluding Taloja & Sukhapur). - Western Line: Chandivali & Mira Road (via Golden Nest Circle, Ghodbunder Road) Shift & Weekly Off: Shift: 24x7 rotational (including night shifts). Weekly Off: 2 rotational offs. Perks & Benefits: Lucrative performance-based incentives Cab facility for safe and convenient travel Travel allowance included Medical insurance coverage Work-life balance with 2 weekly Rotational offs. NOTE: Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to TAHelpdesk@Sutherlandglobal.com
Posted 1 week ago
0.0 - 1.0 years
0 - 1 Lacs
Chennai
Work from Office
Skills and benefits : 2025 passed out candidates are not eligible to apply: Candidates from chennai is highly preferred: Excellent communication is the mandatory need able to work in night shift one way cab for drop is provided: Position's General Duties and Tasks In these roles you will be responsible for: Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables. Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards are met Analyzing medical insurance claims for quality assurance Resolving moderately routine questions following pre-established guidelines Performing routine research on customer inquiries. Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team. Requirements for this role include: Ability to work regularly scheduled shifts from Monday-Friday 8:30PM to 5:30AM or 10:30PM to 7:30AM. High school diploma 1+ year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools. 0-6 months of experience in a service-oriented role where you had to correspond in writing or over the phone with customers who spoke English. 0-6 months of experience in a service-oriented role where you had to apply business rules to varying fact situations and make appropriate decisions. *** The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekends basis business requirement. *** All new hires will be required to successfully complete our Orientation/Process training classes and demonstrate proficiency of the material. Interested please join the below invite on 11th July 2025 at 12.00 PM Microsoft Teams Need help? Join the meeting now Meeting ID: 289 560 831 276 9 Passcode: 95zE94C9
Posted 1 week ago
0.0 - 1.0 years
2 - 2 Lacs
Chennai
Work from Office
Dear Candidate, Please find below details for AR freshers (Any degree other than MBA) Walk in detail's (Monday to Saturday) Omega Healthcare, Ground floor, Tower - 1A, RMZ Millenia Business Park -1 143, Dr.MGR Road, Kandanchavadi, Chennai 96 Contact HR : Sowmya 9382607507 Sowmyasri.Palani@omegahms.com Roles and Responsibilities Call Payer (Insurance) to resolve claims (denial/non-denial) after review from PMS, internal system & process toward resolution (Payment, Adjustment & self-pay). Identify potential process improvements, trends, issues and escalate to Supervisor through calling. Follow the Workflow documentation like SOPs Update tracker, Issue Log and Trend logs. Be part of all the training session to gain knowledge towards RCM. Resolve complex patient account issues requiring investigation of system timeline comments, payer reimbursements and account transactions Identify the accounts which does not require calling and can be fixed by Analyst to resolve Logical thinking to identify the trends, resolve accounts for an error free account Identify payer issues and leads special projects to aggregate claim data for payer reprocessing and escalate complex payer issues to the lead billing specialist as necessary Roles and Responsibilities Call Payer (Insurance) to resolve claims (denial/non-denial) after review from PMS, internal system & process toward resolution (Payment, Adjustment & self-pay). Identify potential process improvements, trends, issues and escalate to Supervisor through calling. Follow the Workflow documentation like SOPs Update tracker, Issue Log and Trend logs. Be part of all the training session to gain knowledge towards RCM. Resolve complex patient account issues requiring investigation of system timeline comments, payer reimbursements and account transactions Identify the accounts which does not require calling and can be fixed by Analyst to resolve Logical thinking to identify the trends, resolve accounts for an error free account Identify payer issues and leads special projects to aggregate claim data for payer reprocessing and escalate complex payer issues to the lead billing specialist as necessary Desired Candidate Profile Minimum 1 Yr Call Center Experience Graduates or Under Graduates Good communication skills Perks and Benefits Quarterly Incentives 5 days a week All US holidays along with Indian Holidays Very lucrative employee referral policy Desired Candidate Profile. Regards, Sowmya 9382607507
Posted 1 month ago
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