Job
Description
At American Express, the culture is built on a 175-year history of innovation, shared values, and Leadership Behaviors. As part of Team Amex, you will experience comprehensive support for your holistic well-being and numerous opportunities to learn new skills, develop as a leader, and advance your career. Your voice and ideas matter, your work makes an impact, and together, we will help define the future of American Express. The Global Risk and Compliance (GRC) team is an independent risk management function with the objective of ensuring that American Express operates in a safe, sound, and fully compliant manner within all regulatory expectations. The Operational Risk Management (ORM) team within GRC facilitates and monitors the implementation of effective operational risk management programs throughout the organization. The ORM Issues, Events & Remediation team focuses on timely identification, response, and resolution of risk events and issues to minimize impact and prevent recurrence through effective remediation and lesson learning. As an Analyst of Issues, Events & Remediation, your role will involve ensuring that control management is embedded in the day-to-day operations of the organization. You will collaborate extensively with various partners across business units, functional areas, and geographies. Your responsibilities will include investigating and conducting root cause analysis, performing quality assurance on documentation, assisting in the remediation process, tracking progress, validating resolution efficacy, communicating status updates to stakeholders, identifying trends in issues and events, supporting the review of the End-to-End (E2E) BU issue resolution process, performing sample testing of specific issues, reviewing data for detailed reports, and sharing insights and best practices across the enterprise. Required Qualifications: - 1-2 years of experience in operational risk management within Risk and/or Internal Audit function - Understanding of critical operational risk management lifecycle activities - Project management, communication, and interpersonal skills - Experience in process governance aligned with policies, regulatory frameworks, and operational standards - Analytical and problem-solving skills to analyze data, identify trends, and evaluate risk scenarios effectively Preferred Qualifications: - Bachelor's degree in finance, Business, Risk Management, or related field; advanced degrees or certifications are advantageous - Experience in scoping, prioritizing, and supporting remediation of operational issues, investigating root causes, quality assurance on documentation, recommending remediation strategies, and supporting the BU E2E issue resolution process American Express provides benefits that support your holistic well-being, including competitive salaries, bonus incentives, financial well-being support, comprehensive medical, dental, vision, life insurance, and disability benefits, flexible working arrangements, paid parental leave policies, access to wellness centers, counseling support, and career development opportunities. Please note that employment with American Express is subject to the successful completion of a background verification check as per applicable laws and regulations.,
