Analyst I, Systems Operations

The Systems Operations Analyst plays a crucial role within a support organization, overseeing the daily operations of multiple trading exchanges. In this customer-facing position, you will provide immediate assistance to ICE/NYSE exchanges, back office, support personnel, and IT staff to ensure the highest level of customer satisfaction and minimize the impact of IT-related issues. Your responsibilities will contribute to the overall architecture of ICE/NYSE exchanges, divisions, and infrastructure. Please note that this role involves a 24x7 environment, requiring shift rotation and weekend work. Your key responsibilities will include monitoring and incident management, problem management, system and application production readiness, and deployment management. You will monitor systems and applications, diagnose and resolve incidents, manage incident tickets with root cause analysis, ensure production readiness through documentation and monitoring, and participate in production deployments and disaster recovery events. Additionally, you will be involved in continuous improvement programs and performance metric reporting. To excel in this role, you should possess a Bachelor's degree in an IT-related field or relevant experience in IT systems support. Proficiency in Bash, Linux/Unix OS, networking concepts (TCP/UDP), and scripting is essential. Strong communication skills, analytical problem-solving abilities, and the capacity to work collaboratively within a team are crucial. You should be organized, decisive, and capable of managing multiple priorities under pressure. Your ability to think logically, analyze root causes, and maintain effective relationships will be key to success in this position. If you are a proactive and detail-oriented professional with a passion for IT operations and customer service, this role offers an exciting opportunity to contribute to the seamless functioning of critical trading exchanges. Your dedication to excellence and ability to adapt to a dynamic work environment will be highly valued in this challenging yet rewarding position.,