Analyst-Data Analytics

Job Description

The Client hierarchy- COE focus is on understanding the client needs, providing consultancy, and execution to provide accurate and compliant data to global commercial clients. The team partners closely with the client, strategic partners, and multiple internal American Express teams Client Management (CLM), Implementation (IM), Central Onboarding Team (COT), Account Consultancy Team (ACT), PA Servicing, Global New Accounts (GNA), Technologies and Operational Excellence (OE). The incumbent in this role will be working to solve a major client pain point and drive adoption of digital products with enhanced data capabilities, responsibilities include the following: Project Manage data cleanse for commercial programs in collaboration with Account Development/Client Managers, Client Program Administrators, 3rd parties, Blue Box Technologies, Client s technologies, and Data Strategy team. Client Issue Resolution: Provide extraordinary customer issue resolution on data related queries. This requires customer centricity to understand each client s need. Driving innovation and change by identifying trends and flagging opportunities for better customer experience and adopting digitization. Work with senior internal stakeholders and external clients and therefore have demonstrated capability in stakeholder and client management. Demonstrated ability to think out of the box and bring continuous improvement to the process with innovative thinking and ideas. Ability to analyze external sources of information (Example: LexisNexis, D&B reports, SOS, etc.) Review all AmEx relationships at Obligor level and utilize other public tools as needed to verify legal entity. Collaborate with internal stakeholders to support accurate calculation of incentives. Deep expertise in date- creating reports/dashboards, data analysis, presentation. Independently provide consult to client managers on insights and recommendations Effective delivery on tight timelines with high quality Other Departmental and administrative work Analyze complex datasets to identify trends, patterns, and insights Develop dashboards, reports, and data visualizations using tools like Power BI, Tableau, or Looker. Write clean, efficient SQL queries and Python/R scripts for data manipulation and analysis Strong proficiency in SQL and at least one programming language (Python preferred). Experience with BI tools (Power BI, Tableau, etc.). Excellent analytical and problem-solving skills. Ability to communicate complex data insights to non-technical stakeholders. Strong attention to detail and commitment to data quality. Hours of Operations Monday to Friday, 3:30 PM to 12 AM IST Minimum Qualifications Graduate with 5+ years of analytical experience in US MNC/Consulting/Banking Data analysis, reporting, and access management. Stakeholder and Client Management Proven ability to learn new technical skills in a corporate environment prior experience working on web-based database management platforms, AS400 based mainframe/green screens and MySQL query-based tools. Proven ability to learn new skills in a technical environment. Strong flexibility/adaptability to manage multiple tasks within stringent time limits while working with minimal supervision. A team player should possess the skills to work and support team members. Behavioral Skills/Capabilities: Excellent communication skills both verbal and written. The incumbent should have an overall performance rating of 5 or above in the last review. Enterprise Leadership Behaviors Set the Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective Bring Others with You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential Do It the Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage Benefits include: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities