Analyst - Banking Operations

Job Description: FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company's over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our strong, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients" greatest ambitions. Job Details: Position Title: Analyst - Banking Operations Career Level: P1 Job Category: Associate Role Type: Hybrid Job Location: Bangalore Value Proposition: We are looking for a highly motivated, analytical, and resourceful Operations Analyst who can support FCB's growth. You bring your real self to work, and you live our values - trust, teamwork, and accountability. About The Team: The check processing team is a group of dedicated professionals who handle complex and often multi-product financial transactions within Check and exception Processing Services. Our values drive everything we do. Join us and make a meaningful impact on your career. Impact (Job Summary/Why This Role Matters): In this role, you will be responsible for providing professional, timely, and efficient service to FCB client requests through the processing of complex and often multi-product financial transactions within Check and Processing Services. You will be required to research and investigate complex requests while applying the appropriate rules and regulations to ensure transactions are processed with consistency and accuracy. Additionally, you will work with colleagues and management to improve the quality of client service delivered to our clients, provide guidance to more junior staff as required, and seek opportunities to streamline processes. Key Deliverables (Duties And Responsibilities): - Accuracy and Attention to detail: Process high volumes of financial transaction research cases in response to branch requests or other financial institution escalations while ensuring consistency and accuracy. - Organization and timeliness: Prioritize work to meet service level agreements for various lines of business and identify and escalate complex issues or situations in a timely manner. - Initiative and continuous improvement: Identify and implement efficiencies in existing processes, assist in department initiatives, and ongoing projects for continuous improvement. - Compliance: Ensure compliance with all FCB regulatory training and policies consistently across the business. - Accountability: Understand and adhere to bank policies, procedures, legal, and compliance requirements while assisting in implementing operations controls and mitigating risks. Functional Skills: Skills and Qualifications (Functional and Technical Skills): - Analytical and Organizational Skills - Excellent verbal, written, and interpersonal communication skills - Decision making under pressure - Proactive in escalating potential risks - Team member Engagement - Banking Domain Knowledge Education And Experience: - Degree/masters degree in Banking and Finance - 2-4 yrs. of Check and lockbox processing experience - US banking experience is a plus. Technical/Business Skills: - Data Analysis & reporting - Intermediate to advanced Microsoft Office skills, especially excel. Relationships & Collaboration: - Reports to: Senior Manager, Banking Operations - Partners: Onshore teams and various business lines Accessibility Needs: We are committed to providing an inclusive and accessible hiring process. If you require accommodations at any stage (e.g. application, interviews, onboarding), please let us know, and we will work with you to ensure a seamless experience. Equal Employment Opportunity,