Air Ticketing / Travel Packages Executive

Key Responsibilities(Air Ticketing):
Understand the client requirement, coordinate with them and issue the best airfares Search and compare airfares using GDS systems Book, block, and issue domestic and international air ticketsReconfirm bookings, handle cancellations, reissues, refunds, and itinerary changesCoordinate with airlines for fare rules, flight schedules, and special service requests (SSRs)Assist clients via calls and emails, providing fare options, ticketing support, and travel adviceEnsure accuracy in passenger details and ticketing documentationMaintain updated records of all bookings and transactionsWork closely with the sales and customer service teams to ensure seamless travel planning

Key Responsibilities(Travel Packages):
Attend to client inquiries via phone and in-person meetings, providing prompt and professional assistanceUnderstand client preferences and travel requirements to curate personalized travel packagesDesign and prepare customized itineraries, including accommodation, sightseeing, and activitiesCoordinate with hotels, local vendors, and service providers for seamless booking and executionResearch, check availability, and book domestic and international air tickets as neededHandle email communication efficiently for client interactions and vendor coordinationConduct timely follow-ups with clients to confirm details, address queries, and ensure satisfaction

Good knowledge of airline rules, ticketing policies, and global travel norms.
Strong communication and client handling skills.Ability to multitask, prioritize work, and meet deadlines in a fast-paced environment.Detail-oriented with strong problem-solving and decision-making skills.A team player who can also take ownership and work independently when needed.Bachelor's degree in Travel & Tourism, Hospitality, Business, or a related field.

Communication skill, Product/Service Knowledge, Relationship Building

Freshers to Minimum 1 year of experience in handling travel packages or hotel bookings
Freshers to Minimum 1 year of experience in air ticketing, with hands-on GDS system knowledge (mandatory).