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After-Hours Staff Coordinator

After-Hours Staff Coordinator

All Care Therapies

1 - 4 years

1 - 5 Lacs

Chennai

Posted:5 hours ago| Platform:

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Skills Required

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Work Mode

Work from Office

Job Type

Full Time

Job Description

We re looking for a dependable and proactive

After-Hours Staff Coordinator

to handle employee communications outside of regular business hours. You ll be the go-to contact for nurses and healthcare professionals calling out sick, running late, or confirming per diem shifts and communicating with clients. This role ensures seamless coverage and top-notch service for both staff and clients during after-hours operations.

Key Responsibilities:

Answer incoming after-hours calls, texts, and voicemails from field staff (e.g., sick calls, tardiness, emergencies).
Accurately document and report call-outs, shift issues, and updates in our system.
Confirm daily per diem shift availability and scheduling with nurses and healthcare staff.
Communicate urgent updates to on-call managers or client facilities as needed.
Maintain clear and professional communication with clients.
Ensure proper hand-off notes for the day team each morning.

Requirements:

Previous experience in USA Based BPO staffing, healthcare, or scheduling preferred.
Strong communication and problem-solving skills.
Must be calm under pressure and able to mult

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After-Hours Staff Coordinator