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Wipro
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Administrator - L3

Administrator - L3

Wipro

3 - 5 years

4 - 8 Lacs

Mumbai

Posted:1 week ago| Platform:

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Skills Required

configuring ux file system veritas hp storage lvm subject matter expertise root cause analysis logical volume manager hpvm rca end user virtual machines linux vendor coordination troubleshooting hardware troubleshooting unix apache ignite

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key skills required for the job are:

Strong knowledge of HP-UX versions (11i v1, v2, v3). Expertise in configuring and maintaining HP BladeSystem c7000 and c3000 enclosures. Experience with Ignite-UX for installation and recovery. Familiarity with Logical Volume Manager (LVM), RAID configurations, and backup strategies.

Expertise in Veritas File System (VxFS), including creation, mounting, and tuning. Implement security policies, manage user access, and perform audits. Ability to implement failover strategies and disaster recovery plans. Knowledge of Storage Checkpoints and snapshots for data protection. Expertise in setting up and managing HP Serviceguard clusters. Expertise in HP Integrity Virtual Machines (HPVM) and HP-UX Virtual Partitions (vPars)

As a Senior Administrator, you should be able to handle first point escalation for all technical and process issues. Provide technical subject matter expertise wherever required. Plan and schedule Changes, Coordinating with different stakeholders. Perform RCA for Major Incidents. Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents, Hardware troubleshooting & Vendor coordination Prepare Weekly and monthly status reports. Work on the service improvement programs.

Ensure timely response of all the tickets raised by the client end user
Service requests solutioning by maintaining quality parameters
Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep
Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe
Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
Provide an acceptance and immediate resolution to the high priority tickets/ service
Installing and configuring software/ hardware requirements based on service requests
100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
Provide application/ user access as per client requirements and requests to ensure timely solutioning
Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer
Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
Coordinate with on-site team for complex problem resolution and ensure timely client servicing
Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner

Mandatory Skills: HP Storage. Experience: 3-5 Years.

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Administrator - L3