3.0 - 5.0 years

4 - 8 Lacs

Mumbai

Work from Office

Key skills required for the job are: Strong knowledge of HP-UX versions (11i v1, v2, v3). Expertise in configuring and maintaining HP BladeSystem c7000 and c3000 enclosures. Experience with Ignite-UX for installation and recovery. Familiarity with Logical Volume Manager (LVM), RAID configurations, and backup strategies. Expertise in Veritas File System (VxFS), including creation, mounting, and tuning. Implement security policies, manage user access, and perform audits. Ability to implement failover strategies and disaster recovery plans. Knowledge of Storage Checkpoints and snapshots for data protection. Expertise in setting up and managing HP Serviceguard clusters. Expertise in HP Integrity Virtual Machines (HPVM) and HP-UX Virtual Partitions (vPars) As a Senior Administrator, you should be able to handle first point escalation for all technical and process issues. Provide technical subject matter expertise wherever required. Plan and schedule Changes, Coordinating with different stakeholders. Perform RCA for Major Incidents. Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents, Hardware troubleshooting & Vendor coordination Prepare Weekly and monthly status reports. Work on the service improvement programs. Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: HP Storage. Experience: 3-5 Years.

Posted 1 week ago

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