160 Active Listening Jobs - Page 2

The Bright Future Facilitator is responsible for driving capability-building programs and interventions at the assigned Youth Training and Development Center (YTDC). In this role, you will work with youths in the age group of 18 to 25 years, referred to as aspirants, to enhance their employability skills. Additionally, you will collaborate with parents to garner their support for the youths" decisions regarding education and career paths. By fulfilling these responsibilities, you will contribute to Bright Future's vision of making aspirants more employable, parents more supportive, and enhancing their awareness and knowledge in life and industry skills. Your main responsibilities will include: - Assisting the Social Worker in youth mobilization to ensure the minimum expected enrollments in YTDC. - Participating in stakeholder engagement activities to ensure their participation in programs. - Planning and facilitating lessons on employability skills and conducting sessions for parents. - Conducting domain-wise assessments for the assigned batch and providing appropriate support. - Facilitating mock interviews to prepare aspirants for job interviews. - Coordinating with employers for scheduling interviews, guest lectures, and placements. - Identifying exposure opportunities for aspirants and ensuring successful visits. - Conducting post-training follow-up with alumni to track their employment and education status. - Maintaining documentation on programs for monitoring and evaluation purposes. Qualifications and Experience: - Bachelor's degree required; qualification in Social Work or related fields preferred. - Minimum 1 year of experience in facilitation/social work and the assigned functional domain preferred. Required Knowledge: - Knowledge of child rights and protection laws. - Familiarity with healthy communication and conflict resolution methods. - Understanding of challenges faced by youth in the community and potential solutions. - Awareness of domain and market trends through theoretical/secondary research. - Knowledge of different learning methodologies. Required Skills: - Ability to plan and facilitate training sessions. - Strong written and oral communication skills in English; proficiency in Hindi/Marathi. - Effective public speaking skills. - Experience in resource mobilization and documentation. - Proficiency in computer skills (Email, MS Power Point, Excel, Word). - Skill in situation and conflict resolution. - Active listening and keen observation abilities. - Proficiency in stakeholder management and research skills. - Demonstrated influencing skills. This role offers competitive compensation and provides an opportunity to contribute to the development and empowerment of youths in the community.,

As a Sales Professional (Fresher) in our team located in Ambli/ SBR, Ahmedabad, you will play a crucial role in engaging with prospective clients, delivering persuasive sales presentations, and meeting sales targets. We are looking for individuals with a passion for sales, exceptional communication skills, and a proactive attitude towards learning and growth in the sales field. Your responsibilities will include being the primary point of contact for potential clients, actively listening to their needs, and building strong relationships through effective communication. You will be tasked with preparing and delivering engaging sales presentations that highlight the value of our products/services and persuading leads through various channels such as cold calls, emails, and networking. Collaboration with senior sales teams and other departments will be essential to streamline sales processes and enhance customer satisfaction. Furthermore, tracking sales activities, performance metrics, and staying informed about industry trends will be crucial for refining sales strategies and identifying new opportunities. If you are ready to kick-start your career in sales, thrive in a competitive environment, and make a significant impact, we encourage you to apply today! Feel free to reach out to us at +91 9586093711 or share your updated CV at sanghavirealtysales@gmail.com to seize this exciting opportunity.,

The primary responsibility of the position is to drive sales and generate revenue by managing existing customer relationships, acquiring new clients, and overseeing field sales executives across North America. The ideal candidate for this outbound sales role should have prior experience in dealing with customers from the US, UK, Canada, or any Western country. Strong communication skills are essential as the role involves holding conversations and pitching products and services offered by the company to customers. Key responsibilities include sharing all necessary information to complete the sales cycle, understanding customer needs through active listening and probing, addressing customer objectives and concerns to enhance sales opportunities, and maintaining accurate records of customer interactions and transactions. Furthermore, the candidate will be expected to conduct timely follow-ups with potential leads to nurture relationships and maximize sales opportunities. This position requires working the NIGHT SHIFT (05:00 pm to 03:00 am or 06:00 pm to 04:00 am) and is based in Bangalore. Applicants must have at least 1 year of experience in International Sales, and experience in International Voice Process combined with sales is also accepted. Only candidates available to join within 0-30 days will be considered for this role.,

You will be responsible for developing and implementing HR strategies and initiatives that align with the overall business strategy. Your role will involve bridging management and employee relations by addressing demands, grievances, or other issues. You will also manage the recruitment and selection process to support current and future business needs through the development, engagement, motivation, and preservation of human capital. As an HR Manager, you will be expected to develop and monitor overall HR strategies, systems, tactics, and procedures across the organization. It will be crucial to nurture a positive working environment and oversee a performance appraisal system that drives high performance. You will assess training needs, apply and monitor training programs, and report to management while providing decision support through HR metrics. Ensuring legal compliance throughout human resource management will also be a key aspect of your role. The ideal candidate will have proven working experience as an HR manager or other HR executive. You should be people-oriented and results-driven with demonstrable experience in human resources metrics. Knowledge of HR systems and databases, along with the ability to architect strategy and demonstrate leadership skills, will be essential. Excellent active listening, negotiation, and presentation skills are required, as well as the competence to build and effectively manage interpersonal relationships at all levels of the company. A deep understanding of labor law and HR best practices, coupled with a degree in Human Resources or a related field, will be advantageous for this role.,

You will be responsible for serving as a Call Center Representative at Sahal WebAds, acting as the primary point of contact between the company and both existing and potential customers. Your role will involve proactively addressing customer issues, complaints, and inquiries with a focus on maintaining high levels of customer satisfaction. Your main duties will include efficiently managing a high volume of inbound and outbound calls, adhering to communication scripts for various topics, identifying customer needs, clarifying information, investigating issues, and offering appropriate solutions or alternatives. Additionally, you will be expected to capitalize on opportunities to promote and upsell company products, cultivate lasting relationships with customers, and go the extra mile to ensure customer engagement and satisfaction. Keeping detailed records of all interactions in the call center database will be crucial, as well as actively participating in educational seminars to enhance your knowledge and performance. The ideal candidate for this position should have prior experience in a customer support role, a proven track record of exceeding quotas, excellent phone and verbal communication skills, and the ability to actively listen to customers. Familiarity with CRM systems and customer service practices, a strong customer focus, and the flexibility to interact effectively with diverse personalities are essential. Furthermore, you should possess strong multitasking abilities, adept prioritization skills, and effective time management. A high school degree is required for this role. Proficiency in languages such as Tamil, English, Hindi, Urdu, and Malayalam will be an advantage. The working days for this position are from Monday to Saturday, with flexible working hours. The position is based in Chennai Adyar, and the company is Sahal WebAds Private Limited. For further inquiries, you can contact 9566166874.,

As an Application Consultant, you will be responsible for understanding the client's business processes, both current and future, and aligning them with the technologies in use. Your role involves identifying the scope for standard implementations and determining the need for customizations or extensions to the application. You will collaborate with application developers to design enhancements and extensions, as well as work closely with business users to implement process improvements. To excel in this role, you should have the ability to conceptualize business or technical solutions by leveraging the expertise of colleagues and partners. You are expected to be proficient in at least one methodology and possess advanced knowledge in one or more business domains, along with expertise in SaaS or package software solutions. Additionally, you will stay updated on industry innovations and competitor activities and actively contribute to internal and external knowledge development initiatives. As a seasoned professional, you will have the necessary solution knowledge and consulting skills to drive process improvements, conduct thorough analysis of current and future business processes, and provide guidance to clients on the implementation of package modules. Your responsibilities will also include conducting workshops, integration testing, and user acceptance testing, as well as actively participating in technology communities. It is essential to maintain relevant certifications in SaaS or Package Based solutions and methodologies to stay abreast of the latest trends. In addition to the technical requirements, you should possess a range of competencies such as active listening, analytical thinking, problem-solving, and stakeholder management. Your ability to collaborate effectively, demonstrate empathy, and communicate clearly (both verbally and in writing) will be crucial for success in this role. Proactiveness, teamwork, and a continuous learning mindset are also key attributes that will set you apart as a valuable Application Consultant.,

The Customer Experience Specialist plays a crucial role in ensuring excellent customer satisfaction and loyalty by managing customer interactions and addressing their needs. This role is critical to the success of the organization as it directly impacts customer retention and company reputation. You will be responsible for interacting with customers to provide and process information in response to inquiries, concerns, and requests about products and services. Handling and resolving customer complaints promptly and professionally to ensure high levels of customer satisfaction through excellent service. Coordinating with cross-functional teams to address customer needs and resolve issues, identifying and assessing customers" needs to achieve satisfaction. You will document customer interactions and transactions with accuracy, utilizing CRM systems to manage and maintain customer records. As a Customer Experience Specialist, you will provide support in product selection and purchases, keeping records of customer interactions and transactions, recording details of inquiries, complaints, and comments. Following up to ensure resolution and customer satisfaction, assisting in developing and maintaining a knowledge base for customers and internal use. You will participate in team meetings to discuss ongoing issues and opportunities for improvement, providing feedback on the efficiency of the customer service process, and contributing to customer service best practices, procedures, and guidelines. Additionally, you may assist in training new team members as needed. To qualify for this role, you must have a Bachelor's degree in Business, Marketing, or a related field, along with prior experience in customer service, customer support, or a similar role. A proven track record of successfully managing customer relationships is essential. Fluency in written and verbal communication in specified languages is required, along with strong problem-solving skills and the ability to think on your feet. Proficiency in CRM software and support tools, multitasking abilities, prioritization skills, and effective time management are important. You should possess excellent active listening, negotiation, and presentation skills, along with the ability to work effectively in a team environment. Empathy and patience when dealing with customers, adaptability in a fast-paced environment, attention to detail and accuracy, proactive attitude, and willingness to take initiative are crucial characteristics for this role. Knowledge of customer service principles and practices, as well as a passion for delivering exceptional customer experiences, are highly desirable. Key skills for this role include customer satisfaction, attention to detail, negotiation, empathy, adaptability, customer experience, multitasking, proactiveness, time management, records management, problem-solving, teamwork, presentation, CRM proficiency, customer service excellence, effective customer interaction, communication skills, and active listening abilities.,

The ideal candidate for this role should have a passion and drive to excel, along with a hunger to learn and grow. Customer orientation is key to succeeding in this position. As a Sales Professional, you will have the opportunity to build new clients for the organization by establishing rapport and trust both for yourself and the company. Top sales professionals in our organization are passionate and driven, aiming to achieve top results while upholding integrity. Your primary focus will be on face-to-face sales presentations, giving clients insight into ApkaTax and the value it can bring to their business. This role is individual-contributor based and requires you to drive sales activities within the assigned region. Key responsibilities include generating leads from a provided database, identifying decision-makers, and initiating the sales process. You will also be tasked with penetrating targeted accounts to create sales opportunities, delivering sales presentations and demonstrations daily, and systematically following up with client organizations to ensure timely closures. Critical skills required for this role include quick thinking, problem-solving abilities, excellent verbal and active listening skills, and the vision to anticipate and create new opportunities for customers. Candidates applying for this position should have at least 9 months of relevant sales experience. Freshers with an MBA batch of 2024 are also welcome to apply. Additionally, applicants must have their own laptop and bike with a valid RC and DL. This is a full-time job with a day shift schedule. A Bachelor's degree is preferred for education qualifications, and a year of experience in the field of Telecommunication is required. Proficiency in English is a must, and the work location is in-person.,

As a Vendor Development and Suppliers Quality Engineer, your main responsibility will be evaluating and managing the supplier base to ensure the quality and reliability of materials, components, and services. You will collaborate with suppliers to enhance their capabilities and drive continuous improvement in the supply chain. Your role will involve assessing and qualifying potential suppliers based on quality, capability, and reliability criteria, conducting supplier audits and assessments for quality standards compliance, establishing quality control plans and inspection processes, addressing non-conforming materials, components, or services, and working with suppliers to improve manufacturing processes and quality systems. Building and maintaining strong relationships with key suppliers will be crucial, along with conducting regular supplier meetings to review performance, address issues, and drive improvements. You will collaborate with suppliers to identify areas for process improvement and cost reduction while maintaining accurate records of supplier audits, assessments, and performance data. Providing regular reports to management on supplier performance, quality trends, and improvement initiatives will also be part of your responsibilities. Your role-specific skills should include active learning, active listening, complex problem-solving, computers and electronics knowledge, critical thinking, deductive reasoning, and category flexibility. These skills will be essential in successfully fulfilling your duties as a Vendor Development and Suppliers Quality Engineer.,

At PwC, our team in deals specializes in offering strategic advice and assistance to clients in various areas such as mergers, acquisitions, divestitures, and restructuring. We assist clients in navigating through complex transactions and optimizing the value in their business dealings. In deal valuation at PwC, your primary focus will be on providing analysis and valuation services for mergers, acquisitions, and other financial transactions. Your role will involve helping clients in making well-informed decisions by evaluating the value and potential risks associated with different deals. As a curious and dependable member of our team, you are expected to adapt quickly to our dynamic environment, working with diverse clients and team members who present varying challenges and scopes. Each experience serves as an opportunity for learning and personal growth. It is crucial for you to take ownership of your work and consistently deliver high-quality outputs that drive value for our clients and contribute to the success of the team. As you progress within the Firm, you will establish a strong professional reputation, creating pathways to further opportunities for yourself. You are expected to possess the following skills, knowledge, and experiences to effectively lead and deliver value at this level: - Embrace a learning mindset and take responsibility for your own professional development. - Value and respect diverse perspectives, needs, and emotions of others. - Cultivate habits that support sustained high performance and foster personal growth. - Demonstrate active listening, ask clarifying questions, and articulate ideas clearly. - Seek, reflect on, act upon, and provide constructive feedback. - Gather information from various sources, analyze facts, and identify patterns. - Dedicate yourself to understanding the functioning of businesses and developing commercial awareness. - Learn and adhere to professional and technical standards, including referring to specific PwC tax and audit guidance, upholding the Firm's code of conduct, and independence requirements. In this role, your responsibilities will include: - Handling and fulfilling Deals Corporate Finance related requests through thorough research and information gathering from appropriate sources. - Assisting in the creation of marketing materials, management presentations, pitchbooks, teasers, and confidential information memorandums. - Conducting financial analysis involving quantitative research on financial statements, valuation multiples, weighted average cost of capital, etc. - Compiling company profiles, industry insights, and economic overviews. - Identifying target/buyer companies, comparable transactions, and companies. - Structuring research findings into meaningful deliverables for the requester. - Acquiring training on relevant databases and efficiently utilizing the acquired knowledge. - Providing insights on best practices and opportunities for process optimization. - Handling diverse work requests within short turnaround times. Essential and desirable requirements for this role include: - Ability to analyze and anticipate client requests, interpret requirements, and meet expectations effectively. - Strong reasoning and analytical skills. - Capacity to devise innovative research approaches that enhance quality and productivity. - Familiarity with databases such as CapitalIQ, ThomsonOne, etc., will be advantageous. - Proficiency in MS Office tools. - Excellent verbal and written communication skills. - Self-motivated and adept at working both independently and collaboratively in a team. - Demonstrated project and time management capabilities. - Proactive individual with multitasking abilities and adeptness in reprioritizing tasks. - Efficiently manages multiple responsibilities amidst competing priorities. - Takes ownership of tasks and ensures timely and high-standard completion. - Contributes to the mentorship and development of junior staff. - Plays a role in enhancing the team's overall effectiveness and productivity.,

Hiring Alert!! We are seeking a detail-oriented and empathetic Customer Support Executive to enhance our customer experience. The Customer Support Executive will be responsible for managing customer queries and complaints. They will also be asked to process orders, and modifications, and escalate complaints across several communication channels. Job Description: Responding promptly to customer inquiries and resolving their issues Communicating with customers through various channels Such as Emails and Calls Acknowledging and resolving customer complaints Processing orders, forms, applications, and requests Keeping records of customer interactions, transactions, comments, and complaints Communicating and coordinating with colleagues as necessary Providing feedback on the efficiency of the customer service process Ensure customer satisfaction and provide professional customer support Qualifications: Proven customer support experience or experience as a client service representative Strong phone contact handling skills and active listening Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively High school diploma or equivalent; college degree preferred Job Types: Full-time, Permanent Benefits: Provident Fund Schedule: Day shift Education: Bachelor's (Preferred) Experience: total work: 3 years (Preferred) Customer service: 2 years (Preferred) Language: English (Preferred) Work Location: In person,

You will be joining Remarkable Education, a company that is dedicated to providing high-quality education and counseling services to empower students in making informed decisions about their future careers. As a Psychological Counselor in Jodhpur, your main responsibility will involve providing counseling services to students to help them navigate their educational and career choices. This full-time on-site role will require you to conduct individual and group counseling sessions, administer assessments, develop personalized plans, and collaborate with teachers, parents, and other professionals to support students in their personal and academic growth. Your role will be crucial in creating a supportive and inclusive environment where students feel valued and empowered. To excel in this role, you should possess a master's degree or PG Diploma in Counseling, Psychology, or a related field. Professional experience in counseling or a related field is required along with a strong understanding of counseling theories, techniques, and ethical guidelines. Excellent communication and active listening skills are essential, along with empathy, compassion, and the ability to build rapport with students. Knowledge of career counseling and educational planning, as well as the ability to work collaboratively with students, parents, teachers, and other professionals, will be key to your success. Strong organizational and time management skills are necessary, along with experience in assessment tools and interpreting assessment results. Additionally, having knowledge of mental health issues and the ability to provide appropriate referrals is preferred. If you are passionate about helping students identify their strengths, passions, and career goals, and if you are committed to creating a positive impact on their lives, Remarkable Education welcomes you to join their team of dedicated professionals.,

Looking for candidate with 2-4 years of experience Mode of work : work from office Mode of Interview : Walk- in Immediate joiner preferred Candidate from kochi is more preferred Preferring Female Candidates Proven working experience as HR Manager People oriented and results driven Demonstrable experience with Human Resources metrics Knowledge of HR systems and databases Ability to architect strategy along with leadership skills Excellent active listening, negotiation and presentation skills Employee retention, KPI analysis, KRA, HR Plocies , Statutory complaince In-depth knowledge of labor law and HR best practices Job Types: Full-time, Permanent Benefits: Health insurance Provident Fund Schedule: Day shift Morning shift Performance bonus Education: Bachelor's (Preferred) Experience: total work: 1 year (Preferred) Language: English (Preferred) Work Location: In person,

The role of Front Office Executive in the HR & Admin department is crucial in creating a positive first impression and ensuring smooth office operations. As a Front Office Executive, you will be the initial point of contact for clients, visitors, and employees, both in person and over the phone. It is essential to possess excellent communication skills, active listening abilities, and quick learning capabilities. Your role will encompass tasks such as greeting visitors, answering and directing incoming calls, scheduling appointments, and managing office correspondence. The ideal candidate for this position should be a female candidate from the Western Line, aged between 22 to 32 years, and a graduate. Proficiency in using office equipment such as phones, computers, and software is necessary, along with knowledge of MS-Office applications like Word and Excel. Additionally, having good handwriting in both English and Hindi is preferred. Key skills required for this role include phone etiquettes, time management, customer service, and the ability to maintain a professional and courteous demeanor. Traits like being humble, customer-centric, and professionalism are highly valued in this position. A minimum of 2 to 5 years of front office experience is preferred for this role. Responsibilities of a Front Office Executive include welcoming visitors, answering and routing calls, managing appointments, handling mail and packages, and assisting with administrative tasks. The work timing for this full-time position is from 10:30 am to 7:00 pm, Monday to Saturday, with the role reporting to the Manager HR & Admin. In terms of benefits, the position offers leave encashment, paid sick time, paid time off, and Provident Fund benefits. The candidate must reside in the Western Line area and have completed a Bachelor's degree. Additionally, proficiency in Excel functions and formulas, along with a total of 2 years of work experience, is required. The Front Office Executive will work on a day shift basis and should be able to multitask efficiently and maintain a professional demeanor while handling various responsibilities.,

You will be joining Vishay Intertechnology, Inc. as a Senior Manager of Supply Chain Systems and Processes in San Jose, California, Binan Philippines, or Pune, India. Your main responsibilities will include maintaining and optimizing planning systems, ensuring master data management integrity, automating reporting processes, collaborating with cross-functional teams, troubleshooting and resolving issues, providing training and support to end-users, ensuring data governance and compliance, monitoring system performance, enhancing data visualization, and managing a team of 4-6 direct reports. To excel in this role, you should have expertise in SAP APO, SAP Master Data Management, SAP integration skills, advanced Excel skills, and familiarity with data management tools. Your industry-specific qualifications should include knowledge of semiconductor manufacturing processes, supply chain management, and production planning in a high-tech or semiconductor environment. You should possess hands-on experience with SAP APO modules, master data governance skills, problem-solving abilities, and project management experience. In terms of soft skills, excellent collaboration and communication skills, active listening, attention to detail, and adaptability are essential qualities for success in this role. Ideally, you should hold a Bachelor's degree in computer science, engineering, supply chain management, or related fields, with certifications in SAP APO or related SAP modules being preferred. Industry certifications such as APICS CPIM or CSCP are desirable to demonstrate knowledge of supply chain best practices. Additional qualifications such as experience with S/4HANA, a continuous improvement mindset, and readiness to travel up to 25% annually would be advantageous for this position. Vishay offers a comprehensive suite of benefit programs to support your personal and professional goals. Joining Vishay will provide you with unique career paths, an open and collaborative culture, stability, and opportunities to work globally and locally. If you have the required skills and are ready to advance your career in the semiconductor industry, we encourage you to apply today.,

A teacher's core responsibility is to educate students by developing and delivering lesson plans, assessing student progress, and creating a positive learning environment

A Call Centre Executive in Healthcare Manages Inbound & Outbound Calls To Assist Patients & Providing information About Medical Services 1. Scheduling Appointments 2. Follow up with patients 3. Maintaining Accurate Records of All Calls, transactions, and patient information in the database. 4. Identifying and resolving issues efficiently and effectively. 5. Time Management Skills 6. Basic System Knowledge & Typing Skill 7. Rotational Shifts & Week Offs 8. 6 Days Working

Any candidate who wants to apply can contact on the given contact number 07303998586 Description We are seeking enthusiastic freshers/entry-level candidates for the Tele Marketing position in our team. This role involves making outbound calls to potential customers, promoting our products and services, and generating leads for our sales team. Responsibilities Conduct outbound calls to potential customers to promote products and services. Generate leads and schedule appointments for the sales team. Maintain detailed records of calls and customer interactions in the CRM system. Follow up with prospects to nurture leads and close sales. Provide exceptional customer service and address customer inquiries effectively. Collaborate with the marketing team to align telemarketing efforts with campaigns. Skills and Qualifications Strong verbal communication skills and a pleasant phone demeanor. Ability to engage and persuade customers over the phone. Familiarity with CRM software and telemarketing tools. Basic computer skills and proficiency in Microsoft Office Suite. Strong time management and organizational skills. Ability to work independently and as part of a team. Any candidate who wants to apply can contact on the given contact number 07303998586

International Recruiting activities. Mobilization of candidates Review CVs. Interviewing applicants to determine qualification & experience. Maintaining contact with candidates. Scheduling and conducting interviews. Required Candidate profile Any Graduate. Good command in verbal English, Hindi, Malayalam language. Experience in Interntional Recruiting. Computer skill - word, excel, e-mail, etc. Knowledge of handling social media.

Call customers to make payment. Call Branch staff and follow up on Unrecovered cases Meet the collection target set by the Unit Maintain proper call records Update the status or details of the call in the software Maintain MIS of the calls done and data shared with teams Escalate critical issues to Manager Ensure that Customers are treated well during the call Customer (Both Internal & External) Provide splendid customer services to customers in a friendly and courteous manner at all times Have sufficient knowledge about thebankingproducts and services. Ensure that all the banks policies and procedures, code of conduct and regulatory guidelines are strictly complied with in the process of discharging duties Inform and educate customers on alternative/ digital channels of bank such as Internet & MobileBanking Provide information to customers on their EMI amount and pending dues. Ensure that customers confidential information is properly protected and only used for official purposes Internal Process Ensure that minimum number of calls are handled and service metrics maintained Maintain call records of the calls made to customers Ensure that details are Updated in the Software promptly and appropriately Learning & Performance Ensure to be trained on Collections through a professional trainer Ensure adherence to training man-days/ mandatory training programs for self Ensure goal-setting, mid-year review and annual appraisal process within specified timelines for self Continuously update skill by participating in professional trainings, go for courses as instructed by management and be willing to contribute acquired knowledge to the development of the bank

Responsibilities: Debt Recovery & Follow-up: Initiate contact with customers via phone calls, emails, SMS, and sometimes field visits (depending on policy and stage of delinquency) to follow up on overdue retail loan/credit card payments. Educate customers on their outstanding dues, applicable charges, and repayment options. Negotiate payment arrangements and plans that are mutually agreeable and compliant with company policy. Track and manage a portfolio of delinquent accounts, ensuring timely follow-up and escalation as per defined processes. Work towards achieving individual and team collection targets for assigned products/segments. Customer Interaction & Conflict Resolution: Handle customer queries and complaints regarding their outstanding dues with empathy and professionalism. De-escalate situations involving angry or distressed customers, guiding them towards a resolution. Provide clear and accurate information to customers regarding their accounts and available payment channels. Maintain a polite and persistent approach to collections, fostering a cooperative relationship. Documentation & Reporting: Maintain accurate and detailed records of all collection activities, communications with customers, payment promises, and outcomes in the designated system (e.g., CRM, collection software). Prepare and submit regular reports on collection performance, overdue accounts, and recovery status to the Team Leader/Manager. Ensure all necessary collection letters, notices, and legal documents are issued as per policy and regulatory requirements. Compliance & Risk Management: Strictly adhere to all internal collection policies, procedures, and ethical guidelines. Ensure compliance with all relevant regulatory guidelines issued by the Reserve Bank of India (RBI) and other financial authorities regarding debt collection practices (e.g., Fair Practices Code, guidelines on outsourcing of financial services). Identify and report potential fraudulent activities or disputes to the appropriate internal departments. Understand and mitigate operational risks associated with collection activities. Coordination & Collaboration: Collaborate with other internal teams such as Sales, Operations, Credit, and Legal to resolve customer issues and streamline collection processes. Participate in team meetings, training sessions, and performance reviews.

Role & responsibilities Visit customers whose loans have been rejected or cancelled and report the reasons to ACRM/CRM Attend non-financial transactions such as; updating customers mobile number, handle customer requests such as pass book print, account statements, cheque book, ATM, PIN requests, account closure requests (FD/CASA/RD) and address change request etc. Handle customer enquiries & complaints received through BCs Provide feedback to the CRM about product/process and contribute to the improvement Engage in creating awareness about appropriate loan utilization/savings to the customers Responsible for motivating customers to use alternate channels such as ATMs, BCs and assist/educate customers to use ATMs for dispensing cash and educate them on using kiosks & phone banking Report inappropriate collection practices by Branch staff and/or group/center members to ACRM or to CRM. Support cashier in daily activities especially if cash disbursement and repayments are high Coordinate with cash and accounts maintenance team in operations department to run smooth Branch operations Ensure timely scanning of loan application documents to maintain the required turnaround time (TAT) Assist the Assistant CRM in coordination for internal and external audits in the Branch

ROLE PURPOSE & OBJECTIVE The Virtual Relationship managements engages with the Bank customers and prospects, virtually, to provide a seamless experience to customers. Developing and Expanding existing HNI customer relationships by ensuring quality portfolio. Continuous engagement with the portfolio customers mapped as per the contact policy with accurate and complete capture of interaction details. Call Handling as per desired standards. Fulfilling customer service requirements and deepening relationships. Creating the opportunity to provide financial solutions to customers via cross-sell and upsell. Aids in developing and maintaining strong customer relationships, both within a company as well as with new clients. Seek out new business opportunities for the clients while advising them on products or services that best fit their needs. KEY DUTIES & RESPONSIBILITIES OF THE ROLE Business/ Financials Continuous engagement with customers mapped Promoting digital banking services for a superior customer service experience Profiling of customers in order to aid right cross-servicing of bank products Meet the defined objectives of the Portfolio managed Customer (Both Internal & External) Call handling as per defined standards (Both Service & Sales) Regular interaction with customers and pro-actively accessing customer needs Accurate resolution for customer queries Attrition control of customers Deepening relationship by cross selling Ensure retention of customers Sales across all product segments Internal Process Achieve quality benchmarks defined from time to time Accurate logging of calls Ensure all laid down system and process are followed Ensure accurate and timely submission of financial transactions & requests Adherence to set processes of updating customer interactions in CRM next Innovation & Learning Ensure adherence to training man-days/ mandatory training programs for self Ensure goal-setting, mid-year review and annual appraisal process within specified timelines for self Continuously update skills by participating in professional trainings, attend courses as instructed by management and be willing to contribute acquired knowledge to the development of the bank.

Responsibilities: Customer Interaction: Handle a high volume of inbound and outbound customer calls in a professional, courteous, and efficient manner. Actively listen to customers to understand their needs, concerns, and issues. Provide clear, concise, and accurate information regarding products, services, policies, and procedures. Effectively de-escalate calls with frustrated or irate customers, maintaining a calm and empathetic demeanor. Ensure a positive customer experience on every call. Issue Resolution & Troubleshooting: Identify, diagnose, and resolve customer issues related to products, services, billing, technical problems, or general inquiries. Guide customers through troubleshooting steps or provide solutions based on established procedures and knowledge base articles. Collaborate with other departments (e.g., Technical Support, Sales, Billing) to resolve complex customer issues that require cross-functional assistance. Documentation & Data Management: Accurately document all customer interactions, inquiries, and resolutions in the Customer Relationship Management (CRM) system. Maintain and update customer records with relevant information. Ensure compliance with data protection regulations and company policies while handling sensitive customer information. Performance & Quality: Meet or exceed individual and team performance targets and Key Performance Indicators (KPIs) such as average handling time, first call resolution, customer satisfaction (CSAT), and quality scores. Adhere to established service level agreements (SLAs) and quality standards. Actively participate in training sessions, coaching, and feedback sessions to continuously improve performance and skills. Product Knowledge & Continuous Improvement: Develop and maintain a comprehensive understanding of the company's products, services, and internal processes. Stay updated on new product releases, service changes, and policy updates. Identify recurring customer issues and provide feedback to management for process improvements or product enhancements. Qualifications: Education: High school diploma or equivalent is required. A Bachelor's degree is a plus. Experience: Previous experience in a customer service role, particularly in a call center or voice process environment, is preferred. Freshers with excellent communication skills are also encouraged to apply. Language Proficiency: Excellent verbal communication skills in English (neutral accent preferred). Proficiency in Hindi and/or a regional language (e.g., Telugu, Kannada, Tamil, Malayalam) relevant to the target customer base will be an added advantage. Technical Skills: Basic computer literacy and proficiency in using Microsoft Office Suite (Word, Excel). Familiarity with CRM software and other customer support tools/ticketing systems. Good typing speed and accuracy.

Key Responsibilities: Prospecting and Lead Generation Client Relationship Management Product Demonstration and Presentation Negotiation and Closing Sales Target Achievement CRM Management Market Research Collaboration Required Candidate profile experience in sales minimum 1 year