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4.0 - 9.0 years

8 - 9 Lacs

Bengaluru

Work from Office

Looking for 4+ years of experience in International Voice process(Customer Service) Must have Trainer exp on papers Location- Bangalore WFO| Rotational Shifts Any Graduate CTC- 9 LPA(62K in hand) Immediate joiners only Contact- 8529474615 Radhika

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5.0 - 10.0 years

3 - 6 Lacs

Bengaluru

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Looking for candidate who have recent 2-3 yrs. of experience of Process trainer Candidate should have 1-2 yrs of experience of Domestic/ International Voice process experience. Candidate should be ready for WFO Candidate should be ready for Night Shifts Office Location bommanahalli Cab Facility will be provided HR Subhijeetsingh Gahilot subhijeet_g@trigent.com

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0.0 - 3.0 years

1 - 1 Lacs

Gurugram

Work from Office

Responsibilities: * Conduct interactive sessions using multimedia tools * Conduct productive learning

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3.0 - 8.0 years

3 - 6 Lacs

Bengaluru

Work from Office

Person will be responsible for conducting new hire training & refresher Audit calls and share feedback to improve performance Preparing and updating training reports Conduct TNI and TNA analysis if interested call 9235457455 Deepti

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1.0 - 4.0 years

1 - 5 Lacs

Noida

Work from Office

NTT Data Services is Hiring! Position's Overview At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company"™s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring, the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here. NTT DATA, Inc. currently seeks an "Training Senior Associate" to join our team in "Chennai". Client's business problem to solve Our Clients are Leading Health Plans in US providing services in Florida state , NTT are getting into contract with Client to manage End to End Claims Administration services. Our NTT Business Process Outsourcing (BPO) team has implemented the processes and technologies for our clients bring about real transformation for customers of all sizes. Our end-to-end administrative services help streamline operations, improve productivity, and strengthen cash flow to help our customers stay competitive and improve member satisfaction. Position's General Duties and Tasks In these roles you will be responsible for Responsibilities Deliver monthly Language, Voice and Accent classroom/virtual training, support business through daily call monitoring and floor activity by working closing with the team and business requestors. Reporting and tracking training effectiveness Interviewing new hires Regular and continuous touch base with floor and trainees to map improvement through coaching, feedback and communication-based projects for this role include Key Skills: Communication Skills: Voice and Accent Training Delivery, Excellent communication skills, Excellent Facilitation/training skills Skills: Coaching and Feedback Skills: Proficient in MS Excel and MS PPT Skills: Content Development Preferences: - Optional (nice-to-have"™s) Skills: Instructional Design Skills (a good-to-have skill) Required schedule availability for this position is Monday-Friday (2:00pm/6:00 pm to 12:00am/3:00 am IST). The shift timings cannot be changed. Additionally, resources may have to work on weekends basis business requirement.

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2.0 - 7.0 years

2 - 7 Lacs

Mumbai Suburban, Goregaon, Mumbai (All Areas)

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Roles and Responsibilities Design and deliver training programs for international voice process teams, focusing on soft skills, accent reduction, customer service, sales, and product knowledge. Develop and maintain relationships with clients to understand their requirements and preferences for training delivery. Collaborate with subject matter experts to create engaging and effective learning materials. Monitor the effectiveness of trained employees through evaluation metrics such as quality scores, call audits, and feedback from customers. For further information kindly connect with- Simran Rana - 9137514621

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2.0 - 7.0 years

4 - 9 Lacs

Gurugram

Work from Office

Deliver Language, Voice, and Accent & Soft skills classroom/virtual training (voice & non voice teams), support business through daily audits (voice / e-mail / chat)and floor activity by working closing with the team and business requestors. Reporting and tracking training effectiveness, project effectiveness Interviewing new hires Regular and continuous touch base with floor and trainees to map improvement Required Skills for this role include: Communication Skills: 2 years experience in Voice and Accent Training Delivery, Excellent communication skills (CEFR C1) Excellent Facilitation Skills Coaching and Feedback Proficient in MS office tools Instructional Design Skills Expat Canadian Share your cv at milki.bisht@nlbtech.in or call me at - 9151206474

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1.0 - 3.0 years

3 - 4 Lacs

Hyderabad, Pune, Ahmedabad

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Greetings! We are Hiring Trainers! Train new hires and existing ones to enhance communication skills, soft skills, phone etiquette, customer service Conduct Training need identification & analysis to program the modules as per the process needs Required Candidate profile Excellent communications & presentation skills (oral and written), as well as the ability to motivate, teach and inspire Customer Service Attitude Developing the Content Call Ramana - 9550760771

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5.0 - 7.0 years

8 - 10 Lacs

Bengaluru

Work from Office

Hiring for Voice &Accent Trainer. Any Graduates with 4+years of experience as Voice &Accent Trainer can apply. Salary-Up to 10LPA Shifts- Rotational Location-Hinjewadi ,Pune *IMMEDIATE JOINERS ONLY* Contact-Janhvi:8055979395

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1.0 - 5.0 years

3 - 6 Lacs

Bengaluru

Work from Office

Summary of essential job functions Coach agent level candidates on language, soft skills and accent Plan, prepare and deliver coaching / refresher sessions Prepare refresher materials Help trainees develop listening, speaking, reading and writing skills via individual and group sessions Check and assess trainees' progress Conduct Training Need Analysis to understand performance gaps Organize and conduct refresher courses as per the Training Need Analysis Monitor and present trainee performance Minimum requirements (Education Qualification & Work Experience) Bachelors degree Experience in teaching English as a foreign language (1-2 yrs preferable) TEFL/TESL certification or equivalent (Desired) Instructional Design Experience/Certification (Desired) Competency Requirements: [Technical & Behavioral] Must be adept in MS Office Facilitation Skills Excellent diction, spoken and written language skills, with English Patience Critical-thinking and problem-solving Lateral thinking Confidence Time-management & multi-tasking skills Job Responsibilities Collaborate with key stakeholders to understand the training outcomes & align content, delivery, and assessments Implement apt instructional and learning strategies, activities, materials, and equipment to ensure students learn and comprehend quickly and are equipped with the skill sets required Handle language assessment to ensure the quality of agents being hired Design, write and utilize lesson plans conforming to approved curriculum Use a modern and dynamic coaching approach which allows agents to communicate easily using English language Assessing and recording agents progress by setting and marking coursework and examinations Researching and devising entertaining, engaging, interesting, creative, productive lessons for students Ensure documented plans are available for review and redesign Ensure lesson plans are modified depending on different student learning styles. Conduct refresher / reset skill training as required Design and develop instructional modules/activities using data from student learning style assessments Develop monitoring systems to ensure that all agents are performing job responsibilities according to training Maintain and publish training reports to relevant stakeholders Interested please share your resumes @ Kruthika.m@247.ai

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2.0 - 5.0 years

4 - 7 Lacs

Mumbai Suburban, Goregaon

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Roles and Responsibilities Design and deliver training programs for international processes, focusing on TNI (Training Needs Identification), TTT (Train the Trainer), TNA (Training Need Analysis), OJT (On-the-Job Training), Behavioral Training, Customer Service Training, Product Training, Soft Skills Training, Soft Skills, VNA (Virtual Neural Animation), Accent Training, Accent, Call Center Training, Voice & Accent. Develop curriculum materials and assessments to measure trainee performance. Conduct needs analysis to identify gaps in employee skills and knowledge. Collaborate with subject matter experts to create engaging learning experiences. Provide coaching and feedback to trainers to improve their delivery. Contact - 9594690866 neelam.shahu@teleperformancedibs.com

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2.0 - 7.0 years

0 Lacs

Visakhapatnam, Pune, Mumbai (All Areas)

Work from Office

Role & responsibilities Conduct Transactional audits as per control plan to meet targeted accuracy and timeliness Provide Feedback and suggestions for improvement Publish Dashboards at defined intervals Publish compliance dashboards as per plan Flexibility and Availability for any ad-hoc business requirement Ensure Confidentiality, Availability and Integrity of Data Provide Feedback and suggestions for improvement GAP Analysis & Controls Continuous Focus and Drive to meet and exceed department SLAs Conduct New Hire training and Refresher training based on TNA Conduct V&A interviews for the process Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software Ability to train on sounds (IPA), grammar and soft skills Excellent verbal and written communication skills Should have good knowledge of audit and evaluation function Should have good understanding capabilities to improve customer experience Ready to work in Shift timing as per process requirement Knowledge of usage of MS Office Must be fluent in English language

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2.0 - 7.0 years

5 - 9 Lacs

Noida

Work from Office

these roles, you will be responsible for: Deliver Language, Voice, and Accent & Soft skills classroom/virtual training (voice & non voice teams), support business through daily audits (voice / e-mail / chat)and floor activity by working closing with the team and business requestors. Reporting and tracking training effectiveness, project effectiveness Interviewing new hires Regular and continuous touch base with floor and trainees to map improvement Required Skills for this role include: Communication Skills: 2 years experience in Voice and Accent Training Delivery, Excellent communication skills (CEFR C1) Excellent Facilitation Skills Coaching and Feedback Proficient in MS office tools Instructional Design Skills Expat Canadian US Shifts , Work From Office Noida Location Milki Bisht| - 9151206474 Email id milki.bisht@nlbtech.in

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2.0 - 4.0 years

2 - 6 Lacs

Gurugram, Bengaluru

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Job Title - Business Operations Associate Meetings and Events Management Level:CL12 Location:Bangalore/ Gurgaon Must have skills: Cvent or any other Meetings Technology Job Summary :We are seeking an organized, detail-oriented, and proactive registration website builder to independently manage and support multiple events simultaneously. This role involves providing exceptional customer service, coordinating event details, and ensuring smooth event execution, both pre- and post-event. The ideal candidate will possess strong communication skills, a passion for event coordination, and the ability to manage multiple tasks efficiently. Key Responsibilities (Current, CL12) Independently Support 8-12 Simple, Medium, and High events at one time with consistent and quality customer support Accuracy in the completion of assigned tasks and deadlines, team processes and standard operating procedures Follow communication process flow Updates process forms in a timely manner Supports the creation of the event websites and registration, invitations and other emailed communications, per customer requirements Consults on event requirements and site features Coordinates site testing and final sign-off with customer Creates event reporting package with updated reports Integrates site data with MMS (Salesforce), On24 and Touchcast Sends initial invitation and/or provides final site URL Sends additional rounds of invitations and communications Coordinates changes to attendees, waitlists, rooming lists, approvals and capacities w/event owner Manages event websites and registration changes Sends post-event feedback surveys Manages post-event technology tasks (upload final participant lists, communicate web build hours/fees, complete final billing process form, close-out checklist) Support taskforces and special projects (as assigned) Required Skills List Experience with Cvent platform will be a huge plus. The person should be willing to work Night Shifts (9 am to 6 pm US Eastern time) Ability to communicate effectively and support customers from various countries and time zones Comfortable speaking with customers in our universal business language; English Excellent customer service Excellent time management skills Ability to problem solve customer and team issues Multi-tasker Effective Written and Verbal Communications Training Ability to work independently Strong Microsoft Office skills and adept to working with new technology (Word, Power Point, Excel) Self-starter for continued education on technology Familiarity with Microsoft Teams, a plus Event planning experience, a plus Project Management experience, a plus Knowledge of onsite event technology, a plus Familiarity with HTML, a plus Additional Information: - The ideal candidate will possess a strong educational background in Cvent or a related technology.- This position is based in India Qualifications Experience: Minimum 2 year(s) of experience is required Educational Qualification: B.Tech/BE/Any Graduate

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2.0 - 5.0 years

2 - 4 Lacs

Pune

Work from Office

We are seeking an experienced Spoken English Trainer to train students enrolled in courses at our institute. The ideal candidate will be responsible for enhancing students communication skills, confidence, and overall professional etiquette to help them succeed in interviews and corporate environments. Key Responsibilities: Conduct interactive spoken English and soft skills training sessions for students pursuing IT training programs. Improve students' verbal communication, pronunciation, fluency, and confidence in English. Train students in interview preparation, resume building, email writing, and corporate communication . Develop and deliver engaging training modules, including group discussions, mock interviews, role-plays, and presentations . Provide one-on-one coaching to students needing extra support in communication skills. Assess students' progress through tests, evaluations, and feedback sessions. Guide students on professional etiquette, teamwork, and workplace communication . Stay updated with industry trends and corporate communication expectations to align training with job market requirements. 3-5 years of experience as a Soft Skills Trainer or Spoken English Trainer Strong command of the English language with excellent verbal and written communication skills. Proven ability to train students on interview skills, public speaking, and business communication . Experience in grooming students for placements in the IT industry (preferred). Familiarity with modern training methodologies, e-learning tools, and interactive teaching techniques . Passion for mentoring and helping students transition into professional careers .

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5.0 - 10.0 years

8 - 9 Lacs

Hyderabad

Work from Office

Role and Responsibilities: Voice/Communication coach is responsible for the overall communication & customer service skill wellness for the associates / teams aligned to them Voice/Communication coaches monitor calls and shares feedback with the associates Conduct classroom training / team huddles basis the call monitoring sessions Participate in calibration session within the team and with Quality /Operations when required Provide feedback to associates on positives, areas of opportunity and other observations based on audits Track associates performance after training to ensure effectiveness of training Closely work with Operations and get their input/feedback as to where are the shortcomings in the process Developing action plans and report out the improvement process in the weekly/monthly business reviews Analyze the Audit data, Survey data, prepare & implement action plans Providing inputs to operations on individual capability for better team capability management Analyze the coaching/training needs of the associates and support them in delivery Applicants Specifications & Qualification: Should possess experience in to international Chat/Voice process, preferable Telco experience Should have experience in Language Coaching (Voice & Chat) Excellent Written & Spoken Communication skills Candidate should be ready to work in a 24*7 environment Should have a flair for Customer Service & Sales knowhow Resolves customer complaints by investigating problems, developing solutions

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1.0 - 4.0 years

2 - 4 Lacs

Chennai

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Responsibilities: * Conduct classes with interactive activities * Collaborate with students on grammar improvement * Prepare lesson plans aligned with curriculum goals * Assess student progress through regular tests & feedback

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2.0 - 4.0 years

2 - 2 Lacs

Bengaluru

Work from Office

Responsibilities: * Develop customized accent training programs for English Language * Conduct voice and accent coaching sessions * Improve communication skills through exercises and feedback Provident fund Work from home

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4.0 - 9.0 years

6 - 9 Lacs

Bengaluru

Work from Office

4 Yrs of Trainer required in Voice & Accent training Skills- Communication training/ Soft skills Training Bangalore CTC- up to 9 LPA Graduate Us shifts 5 Days Contact- 9509529566

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2.0 - 5.0 years

4 - 7 Lacs

Noida

Work from Office

these roles, you will be responsible for: Deliver Language, Voice, and Accent & Soft skills classroom/virtual training (voice & non voice teams), support business through daily audits (voice / e-mail / chat)and floor activity by working closing with the team and business requestors. Reporting and tracking training effectiveness, project effectiveness Interviewing new hires Regular and continuous touch base with floor and trainees to map improvement Required Skills for this role include: Communication Skills: 2 years experience in Voice and Accent Training Delivery, Excellent communication skills (CEFR C1) Excellent Facilitation Skills Coaching and Feedback Proficient in MS office tools Instructional Design Skills Expat Canadian US Shifts , Work From Office Noida Location Milki Bisht| - 9151206474 Email id milki.bisht@nlbtech.in

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1.0 - 5.0 years

3 - 4 Lacs

Vijayawada, Hyderabad

Work from Office

Greetings From Scorelabs ! Following the predefined session plan while delivering training to the identified youth Develop skills and knowledge on the identified subjects based on the curriculum that is designed Prepare learners to face interviews Required Candidate profile Minimum Graduation Minimum 6 Months of Exp Required Should Have Exp In Process Trainers , Ielts Trainers , Communication Trainers , Spoken English, Soft Skills Training Hr Ramana : 9550760771

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1.0 - 4.0 years

4 - 5 Lacs

Bengaluru

Work from Office

1. Candidate with prior experience in soft skill training . 2. Voice Accent and English communication training. 3. Should be comfortable to work in Voice process 4. Rotational Shift. 5. Work from office 6. 5 days working and 2 weekly offs (rotational basis) To know more about the role please call 9620956445

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2.0 - 5.0 years

3 - 7 Lacs

Noida

Work from Office

Role & responsibilities In these roles, you will be responsible for: • Deliver Language, Voice, and Accent & Soft skills classroom/virtual training (voice & non voice teams), support business through daily audits (voice / e-mail / chat)and floor activity by working closing with the team and business requestors. • Reporting and tracking training effectiveness, project effectiveness • Interviewing new hires • Regular and continuous touch base with floor and trainees to map improvement Required Skills for this role include: • Communication Skills: 2 years experience in Voice and Accent Training Delivery, Excellent communication skills (CEFR C1) • Excellent Facilitation Skills • Coaching and Feedback • Proficient in MS office tools • Instructional Design Skills • Expat Canadian Contact on 7678666623

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3.0 - 8.0 years

7 - 12 Lacs

Pune

Work from Office

Hiring for : Voice & Accent trainer Location: Pune Max Salary: 12LPA Experience required: 3yrs+ as a VNA Trainer (In a international BPo mostly) Qualification: Graduate Shift: 24/7 Notice: max 30 days Call: 8291772291

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5.0 - 10.0 years

4 - 7 Lacs

Udaipur, Ajmer, Jaipur

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Must have 2+years experience as a process trainer for a Travel BPO, conducted New Hire training on grammar and voice, and accent. Strong hands-on knowledge of GDS tools, especially Amadeus, Must be comfy working in 24*7 rotational shifts. Required Candidate profile Provide comm. , soft skills, voice and accent training,Maintain training MIS and reports, Collaborate with QA and Operations Develop training content, SOPs,assessments based on process requirements.

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