Academic Counsellor

Job Description

Role & responsibilities Being a mentor and guide, who potential learners can look up to for career advice. Counselling potential learners, helping them plan their career path and understanding how upGrad can catalyze their career. Carrying weekly enrolment/revenue and collection targets. Establishing the uniqueness and effectiveness of upGrad's model of online/blended learning. Owning the complete sales closing life cycle for leads assigned to you. This includes making phone/video calls, product demonstration, sales closing and post-sales relationship management. Maintaining a detailed database of all the interactions on the CRM with the leads and providing constant feedback to the marketing team on lead quality. What are we looking for Individual with outstanding English communication skills (written and verbal), interpersonal and presentation skills. Hardworking Individuals with high dedication and extreme determination. Experience in EdTech sales would be an advantage. Rockstar sales performers with proven track records. Great listeners and trustworthy individuals who can bond with our potential learners. Individuals with the ability to approach any situation with patience and powerful empathy. Individuals who take a disciplined approach towards building funnels, tracking feedback, prioritizing tasks and overachieving targets and deadlines. Sales bent of mind, to understand and effectively communicate what upGrad is offering to its prospective learners and achieve revenue targets. Passion for always delivering the highest levels of customer service. Basic proficiency in MS Office Suite is required.