Workplace Experience Ambassador

The Guest Relations Executive is responsible for creating exceptional guest experiences by providing high-quality service, addressing inquiries and concerns, and ensuring overall guest satisfaction in a professional hospitality environment.

• Welcome and greet guests upon arrival, ensuring a warm and positive first impression
• Respond promptly to guest inquiries, requests, and concerns, providing solutions or escalating to appropriate departments
• Coordinate with various departments to fulfill guest needs and resolve issues efficiently
• Process check-ins, check-outs, and handle reservation modifications

Maintain accurate guest records and preferences to personalize future stays

• Handle billing inquiries and process payments
• Provide information about property amenities, local attractions, and services
• Assist with special arrangements for VIP guests or special occasions
• Monitor guest satisfaction and collect feedback
• Ensure compliance with all health, safety, and security procedures

• Bachelor's degree in Hospitality Management, Tourism, or related field (preferred)
• 1-2 years of experience in guest services, hospitality, or customer service
• Excellent communication and interpersonal skills
• Professional appearance and positive, service-oriented attitude
  • Problem-solving abilities and attention to detail
  • Proficiency with property management systems and booking software
  • Ability to remain calm and effective under pressure
  • Foreign language skills (advantageous)
  
  Skills & Attributes
  
  • Outstanding customer service orientation
  • Strong organizational and multitasking capabilities
  • Empathetic listening and conflict resolution skills
  • Cultural awareness and sensitivity
  • Flexible schedule including evenings, weekends, and holidays as needed
  • Professional demeanor and presentation

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