8.0 - 10.0 years

35 - 40 Lacs

Bengaluru

Work from Office

We are seeking a skilled Technical Business Analyst with expertise in IT Service Management (ITSM) to join our team. The ideal candidate will play a critical role in bridging the gap between business needs and IT capabilities, ensuring successful delivery of ITSM initiatives including ITIL process improvements, tool implementations (like ServiceNow, BMC Remedy, etc.), and operational enhancements. Key Responsibilities: Gather, analyze, and document business requirements for ITSM initiatives and translate them into functional/technical specifications. Collaborate with stakeholders, including IT operations, service desk, and development teams, to design and implement ITSM solutions. Facilitate workshops and meetings to elicit requirements and define service management processes (Incident, Problem, Change, Request, CMDB, etc.). Support the design and configuration of ITSM tools such as ServiceNow, BMC Remedy, or Cherwell. Drive continuous improvement initiatives and identify automation opportunities within ITSM processes. Develop process flow diagrams, user stories, and other documentation to support development and testing. Act as a liaison between business users and technical teams throughout the project lifecycle. Ensure ITSM processes align with ITIL standards and business goals. Support UAT and training activities; assist in change management planning. Track and report on project milestones, risks, and performance metrics related to ITSM implementation. Required Skills and Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field. 5+ years of experience as a Business Analyst with a focus on ITSM. Strong understanding of ITIL frameworks and ITSM tools (ServiceNow, BMC Remedy, etc.). Experience with requirements gathering, process documentation, and workflow modeling. Familiarity with technical environments, integrations, and data mapping. Excellent communication and stakeholder management skills. Proficiency in tools like JIRA, Confluence, Visio, or similar. ITIL v3 or v4 certification is highly desirable.

Posted 1 week ago

Apply

O9 Solutions Consultant Linkfields Innovations

7 - 12 years

0 - 1 Lacs

Hyderabad, Chennai, Bengaluru

Work from Office

Roles and Responsibilities Position : Senior o9 Solution Consultant Exp: 3 to 15 Years Shift : 2 PM to 11 PM IST Location: Any Joining : Immediate to 15 days (Not preferred if 1 Month NP or Above) Provide expert-level support for O9 Solutions implementation, configuration, and customization projects. Design and implement efficient workflows, processes, and supply chain planning strategies using O9 Planning Configuration features. Collaborate with clients to understand their business requirements and develop tailored solutions using O9 Solutions tools. Troubleshoot issues related to UI design, performance tuning, and system integration using O9 Solver Performance Tuning capabilities. Ensure successful project delivery by providing technical guidance throughout the entire lifecycle.

Posted 1 month ago

Apply

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.