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5.0 - 8.0 years
12 - 16 Lacs
Hyderabad, Chennai, Bengaluru
Hybrid
Role & responsibilities Citrix L3 Wintel L3 Engineer with very good troubleshooting and communication skills Deploy and manage Citrix end to end infrastructure in AWS Any Cloud Ability to handle Hybrid Citrix environment with Control Centers at Citrix Cloud Thorough knowledge in handling Citrix DesktopsasaService DaaS Proficiency in Delivery Group machine catalog machine creation services MCS Ability to handle Citrix Netscaler ADC including all SSL renewals ADC policies Virtual Servers Knowledge of handling Citrix Solution with SAML SSO through Okta ADFS Any IdP for secured single sign on Experience in Citrix DaaS Virtual Apps and services with multiple sites and farms Citrix Patch Management and life cycle management Experience on Citrix WEM Citrix Policies Active Directory Policies Knowledge in configuring Roaming profiles and Streaming profile Citrix upgrade and farm consolidation from planning to implementation PowerShell scripting IIS Log cleanup basic deployment application pool recycle ITIL Working Knowledge of Ticketing tool any Good knowledge of change management processes and Problem Management Demonstrate good communication analytical problem solving skills
Posted 1 month ago
6.0 - 11.0 years
14 - 19 Lacs
Bengaluru
Work from Office
Vulnerability and Security Compliance Lead Job Summary We are seeking an experienced Vulnerability and Security Compliance Lead to join our team. The ideal candidate will be responsible for leading efforts to identify, assess, and remediate vulnerabilities across our IT infrastructure while ensuring compliance with relevant security standards and regulations. You will work closely with cross-functional teams to develop and implement security policies, procedures, and best practices that protect our organization from threats. Key Responsibilities Vulnerability Management Lead the vulnerability management program, including vulnerability scanning, assessment, and remediation processes. Coordinate with IT and engineering teams to prioritize and address identified vulnerabilities based on risk impact. Security Compliance Ensure compliance with industry standards and regulations (e. g. , ISO 27001, NIST, PCI-DSS, HIPAA) by developing and maintaining security policies, procedures, and documentation. Conduct regular compliance assessments and audits to identify gaps and recommend corrective actions. Risk Assessment Perform risk assessments to identify potential threats and vulnerabilities to the organizations information assets. Develop and implement risk mitigation strategies and controls to reduce exposure to security threats. Security Policies and Procedures Develop, review, and update security policies, procedures, and guidelines to align with best practices and regulatory requirements. Communicate security policies and compliance requirements to employees and stakeholders to promote awareness and adherence. Incident Response Lead incident response efforts related to security breaches or vulnerabilities, ensuring timely identification, containment, and remediation. Conduct post-incident reviews to assess the effectiveness of response actions and implement improvements. Collaboration and Training Collaborate with IT, legal, and other departments to ensure alignment on security compliance initiatives. Provide training and awareness programs to employees on security best practices, compliance requirements, and vulnerability management. Continuous Improvement Stay current with the latest security trends, threats, and compliance requirements, evaluating their impact on the organization. Recommend and implement improvements to security controls and processes based on emerging threats and vulnerabilities. Qualifications Educational Background Bachelor s degree in Computer Science, Information Technology, Cybersecurity, or a related field. Experience 5+ years of experience in information security, vulnerability management, or compliance roles. Proven experience leading vulnerability assessments and compliance audits in a corporate environment. Technical Skills Strong knowledge of security frameworks (e. g. , NIST, ISO 27001), vulnerability management tools (e. g. , Qualys, Nessus), and security compliance regulations. Familiarity with security technologies such as firewalls, intrusion detection/prevention systems, and endpoint security solutions. Certifications Relevant certifications such as Certified Information Systems Security Professional (CISSP), Certified Ethical Hacker (CEH), Certified Information Security Manager (CISM), or equivalent are desirable. Preferred Skills Experience with security incident response and threat intelligence. Knowledge of risk management methodologies and practices. Familiarity with cloud security practices and compliance frameworks.
Posted 1 month ago
4.0 - 7.0 years
2 - 6 Lacs
Bengaluru
Work from Office
Design, implement, and maintain scalable and reliable compute infrastructure, with a focus on Wintel, Linux, VMWare, and Redhat KVM environments. Collaborate with development teams to ensure applications are designed for reliability and performance across different operating systems and virtualization platforms. Automate repetitive tasks to improve efficiency and reduce manual intervention, specifically within Wintel and Linux systems. Monitor system performance, identify bottlenecks, and implement solutions to improve overall system reliability in VMWare and Redhat KVM environments. Develop and maintain tools for deployment, monitoring, and operations tailored to Wintel, Linux, VMWare, and Redhat KVM. Troubleshoot and resolve issues in development, test, and production environments, focusing on compute-related challenges. Participate in on-call rotations and respond to incidents promptly, ensuring high availability of compute resources. Implement best practices for security, compliance, and data protection within Wintel, Linux, VMWare, and Redhat KVM systems. Document processes, procedures, and system configurations specific to the compute infrastructure Primary Skills Site Reliability Engineer SRE Compute Infrastructure Wintel Administration Linux Administration VMWare Administration Redhat Proficiency in scripting languages Python, Java, C/C++, Bash Infrastructure tools Terraform, Ansible Experience with monitoring and logging tools Prometheus, Grafana, ELK stack Solid understanding of networking, security, and system administration within Wintel and Linux environments. Experience with CI/CD pipelines and tools Jenkins, GitLab CI Knowledge of database management systems MySQL, PostgreSQL
Posted 1 month ago
4.0 - 8.0 years
3 - 7 Lacs
Bengaluru
Work from Office
Design, implement, and maintain scalable and reliable compute infrastructure, with a focus on Wintel, Linux, VMWare, and Redhat KVM environments. Collaborate with development teams to ensure applications are designed for reliability and performance across different operating systems and virtualization platforms. Automate repetitive tasks to improve efficiency and reduce manual intervention, specifically within Wintel and Linux systems. Monitor system performance, identify bottlenecks, and implement solutions to improve overall system reliability in VMWare and Redhat KVM environments. Develop and maintain tools for deployment, monitoring, and operations tailored to Wintel, Linux, VMWare, and Redhat KVM. Troubleshoot and resolve issues in development, test, and production environments, focusing on compute-related challenges. Participate in on-call rotations and respond to incidents promptly, ensuring high availability of compute resources. Implement best practices for security, compliance, and data protection within Wintel, Linux, VMWare, and Redhat KVM systems. Document processes, procedures, and system configurations specific to the compute infrastructure. Primary Skills Site Reliability Engineer SRE Compute Infrastructure Wintel Administration Linux Administration VMWare Administration Redhat Proficiency in scripting languages Python, Java, C/C++, Bash Infrastructure tools Terraform, Ansible Experience with monitoring and logging tools Prometheus, Grafana, ELK stack Solid understanding of networking, security, and system administration within Wintel and Linux environments. Experience with CI/CD pipelines and tools Jenkins, GitLab CI Knowledge of database management systems MySQL, PostgreSQL
Posted 1 month ago
4.0 - 8.0 years
3 - 7 Lacs
Bengaluru
Work from Office
Primary Skills Site Reliability Engineer SRE Compute Infrastructure Wintel Administration Linux Administration VMWare Administration Redhat Proficiency in scripting languages Python, Java, C/C++, Bash Infrastructure tools Terraform, Ansible Experience with monitoring and logging tools Prometheus, Grafana, ELK stack Solid understanding of networking, security, and system administration within Wintel and Linux environments. Experience with CI/CD pipelines and tools Jenkins, GitLab CI Knowledge of database management systems MySQL, PostgreSQL Secondary Skills Proven experience as an SRE or similar role, with a focus on compute infrastructure, particularly Wintel, Linux, VMWare, and Redhat KVM. Proficiency in scripting languages (e.g., Python, Java, C/C++, Bash) and infrastructure-as-code tools (e.g., Terraform, Ansible). Experience with monitoring and logging tools (e.g., Prometheus, Grafana, ELK stack). Solid understanding of networking, security, and system administration within Wintel and Linux environments. Excellent problem-solving skills and attention to detail. Strong communication and collaboration skills. Experience with CI/CD pipelines and tools (e.g., Jenkins, GitLab CI). Knowledge of database management systems (e.g., MySQL, PostgreSQL). Familiarity with microservices architecture and related technologies. Ability to work in a 24x7 on-call after hour rotation environment. Experience with distributed storage technologies such as NFS, HDFS, Ceph, and Amazon S3, as well as dynamic resource management frameworks (Apache Mesos, Kubernetes, Yarn). Proactive approach identifying complex problems, performance bottlenecks, and areas for improvement. Advocate for DevOps/SRE best practices, leading postmortems/RCAs, incident retrospectives, and operational readiness reviews. Relevant experience with the following products is a plus; ServiceNow, BigFix, Tenable, CrowdStrike, Splunk, and SQL Server.
Posted 1 month ago
9.0 - 12.0 years
10 - 11 Lacs
Bengaluru
Work from Office
Required Skills Technology | Operating System|Handle all security vulnerabilities Technology | Operating System|Knowledge of RAIDS, Knowledge of Reboot process of Storage Arrays Technology | Operating System | Working knowledge on Clusters, NLBs, installation and advance troubleshooting Education Qualification : Any Graduate (Engineering / Science) Certification Mandatory / Desirable : Technology | MCSE / VCP / Nutanix NPP / AZ-104 Delivery Skills: 1. Troubleshooting and Management: WSUS, AV, DNS, related troubleshooting, GP Templates Creation, Adding or Removing of SPNS (Security Principle Names) OS Management - Windows server re-installation. Adding or Decommissioning domain, creating scripts for daily or weekly tasksy, OS Booting issues, Configuring page file for memory dump file collection, Turning and tweaking OS to get optimal performance 2. Restoration and other responsibilities: Work on resolution of complex or escalated issues from L2 engineer. Preparing RCA for major incidents and problem tickets. IIS Server changes, NLB Configuration, SSL Configuration and Management, Providing access to the sites, IIS Troubleshooting 3. Triage: Generally the L3 is the final level of escalation for all WintelandVMWare related issues. However in the event of an un-resolved incident which is taking longer than expected, the L3 eningeer is required to co-ordinate with the Data Center TDU COE team to get expert help and work towards the resolution of incidents. They will also engage and work with the respective TAC teams to resolve 4. Process Compliance: - Prepare RFCs and represent RFC in the change advisory board for approval of changes. Assign approved changes to L2 group to implement them - Conduct repeat incident analysis to identify proactive problem tickets and work on the premanent fix for the issues - Gather information from vendor, customer, analysis from the troubleshooting, resolution steps implemented etc. and update the tickets regularly, as per the defined process - Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer - Followthrough and execute the various Escalation Matrix (Vendor , Internal and Customer defined) - Ensure tickets are closed post user/customer communication - Maintain inventory of Network equipments and links - Constantly track tickets for SLA adherence and escalate on deviations as defined in the process
Posted 1 month ago
6.0 - 9.0 years
10 - 18 Lacs
Kochi, Thiruvananthapuram
Hybrid
Role & responsibilities We are seeking an experienced and versatile Wintel and Linux System Administrator with strong skills in virtualization technologies (such as VMware, Hyper-V, or KVM). This role is responsible for managing, maintaining, and optimizing Windows and Linux servers, ensuring high availability, performance, and security across physical and virtual environments. Key Responsibilities: Manage and administer Windows Server (2012/2016/2019/2022) and Linux distributions (RHEL, CentOS, Ubuntu). Install, configure, and maintain virtualization platforms such as VMware vSphere, Hyper-V, or KVM. Monitor system performance and ensure availability and reliability. Patch and update systems in compliance with IT policies. Troubleshoot and resolve server, network, and virtualization-related issues. Implement and maintain backup and disaster recovery solutions. Manage Active Directory, DNS, DHCP, and Group Policy on Windows systems. Configure and manage Linux services (e.g., SSH, Apache/Nginx, cron, systemd, firewalld/iptables). Automate tasks using PowerShell, Bash, or Python scripting. Collaborate with the IT security team to implement best practices and remediate vulnerabilities. Document procedures, configurations, and change management activities. Participate in on-call rotation and provide after-hours support as needed. Required Qualifications: Bachelors degree in Computer Science, Information Technology, or a related field. 10+ years of experience in system administration (Wintel and Linux). Proven experience with virtualization (VMware, Hyper-V, KVM, etc.). Strong knowledge of system monitoring, patch management, and server hardening. Familiarity with ITIL processes and ticketing systems (e.g., ServiceNow, Jira). Experience with cloud platforms (AWS, Azure, or GCP) is a plus. Relevant certifications such as: Microsoft Certified: Windows Server Administrator Red Hat Certified System Administrator (RHCSA)
Posted 1 month ago
3.0 - 5.0 years
3 - 6 Lacs
Chennai
Work from Office
Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Datacenter - Wintel Stack.
Posted 1 month ago
10.0 - 15.0 years
3 - 6 Lacs
Bengaluru
Work from Office
Job Title:Share Point MigrationEngineer Experience10-15 Years Location:Bangalore : We are seeking a skilled and motivated **SharePoint Migration Engineer** to join our dynamic team. The ideal candidate will have expertise in migrating SharePoint environments, both on-premises and cloud-based, and be familiar with various migration tools and best practices. You will play a key role in ensuring smooth, efficient, and error-free migrations of SharePoint sites and content, while minimizing disruption to ongoing business operations Technical Skills: Key Responsibilities -Plan, design, and execute SharePoint migration projects from on-premises environments to SharePoint Online, SharePoint Server, or hybrid solutions. -Analyze and assess current SharePoint environments, identifying potential risks and performance concerns. -Work closely with stakeholders to understand business requirements, ensuring migration aligns with company needs and timelines. -Utilize SharePoint migration tools (e.g., Sharegate, Metalogix, or native PowerShell scripts) for efficient and reliable migration. -Troubleshoot and resolve any issues related to migration processes, data integrity, permissions, or site configurations. -Maintain and document detailed records of migration processes, configurations, and troubleshooting steps. -Provide post-migration support, ensuring successful validation of migrated data and resolving any end-user issues. -Collaborate with IT infrastructure teams to ensure seamless integration of SharePoint with other enterprise systems. -Train and support end-users on best practices related to SharePoint functionality and structure post-migration. -Stay updated with the latest SharePoint technologies and trends, offering proactive suggestions for improvements. Requirements -Proven experience as a SharePoint Migration Engineer, Administrator, or similar role. -Strong expertise in SharePoint (both Online and On-premises), including site collection management, content migration, and document management. -Hands-on experience with migration tools such as Sharegate, Metalogix, or PowerShell scripting. -Knowledge of Office 365 and SharePoint Online features, architecture, and administration. -Familiarity with migration best practices, performance optimization, and troubleshooting techniques. -Excellent problem-solving and analytical skills. -Strong communication and collaboration abilities, with the ability to interact with both technical and non-technical stakeholders. -Ability to work independently and in a team-oriented environment. -Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience. Preferred Qualifications -Microsoft certifications related to SharePoint or Office 365 (e.g., Microsoft CertifiedSharePoint Server or Microsoft CertifiedAzure Solutions Architect). -Experience with PowerShell scripting for automation of SharePoint tasks. -Experience with other cloud -platforms such as Microsoft Azure. Years of experience needed – relevant experience Certifications Needed: Microsoft certifications related to SharePoint or Office 365 (e.g., Microsoft CertifiedSharePoint Server or Microsoft CertifiedAzure Solutions Architect). Skills PRIMARY COMPETENCY Messaging & Collaboration PRIMARY Microsoft 365 Workload Migration (Email, Teams, One Drive, SharePoint) PRIMARY PERCENTAGE 60 SECONDARY COMPETENCY Wintel SECONDARY PowerShell Scripting language SECONDARY PERCENTAGE 40
Posted 1 month ago
6 - 11 years
3 - 7 Lacs
Hyderabad
Work from Office
About The Role Absolutely minimum skills/experience without which the daily work cannot be performed Additional skills that will enhance contribution to the role. Some of these could be acquired while on the project Demonstrated ability to build and support Windows Server Environments Familiarity with Disaster Recovery and High Availability Concepts In depth knowledge of at least one relevant Windows Server platform (2019, 2022) Fluency in at least one major shell scripting language (powershell, perl, python, ruby, etc) Proficiency in patching Windows vulnerabilities and resolving security related issues that arise Experience with Security Audits and fulfilling security requirements At least 3-5 years experience with VMware including patching, upgrades, and migrations A passion for problem solving In depth knowledge of Enterprise Backup Solutions Operating System hardening depth In depth knowledge of Enterprise Storage Solutions At least 5-7 years experience in enterprise-networking environment. Experience / familiarity with basic related technologies such as networking, relational databases (Oracle, MariaDB, SQL Server), clientserver architecture Experience in Automation (Powershell and/or scripting) Primary skills Microsoft Windows Server - 19-22, Oracle RAC, Maria DB and Microsoft SQL Demonstrated ability to build and support Windows Server Environments Familiarity with Disaster Recovery and High Availability Concepts In depth knowledge of at least one relevant Windows Server platform (2019, 2022) Fluency in at least one major shell scripting language (powershell, perl, python, ruby, etc) Proficiency in patching Windows vulnerabilities and resolving security related issues that arise Experience with Security Audits and fulfilling security requirements At least 3-5 years experience with VMware including patching, upgrades, and migrations. Secondary skills Disaster Recovery & High Availability, Patching, VMwareSystem Engineer (Windows) In depth knowledge of Enterprise Backup Solutions Operating System hardening depth In depth knowledge of Enterprise Storage Solutions At least 5-7 years experience in enterprise-networking environment. Experience / familiarity with basic related technologies such as networking, relational databases (Oracle, MariaDB, SQL Server), clientserver architecture Experience in Automation (Powershell and/or scripting)
Posted 1 month ago
- 4 years
5 - 10 Lacs
Bengaluru
Work from Office
Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Wintel & O365 Admin - L2 at Kyndryl are project-based subject matter experts in all things infrastructure – good at providing analysis, documenting and diagraming work for hand-off, offering timely solutions, and generally “figuring it out.” This is a hands-on role where your feel for the interaction between a system and its environment will be invaluable to every one of your clients. There are two halves to this role: First, contributing to current projects where you analyze problems and tech issues, offer solutions, and test, modify, automate, and integrate systems. And second, long-range strategic planning of IT infrastructure and operational execution. This role isn’t specific to any one platform, so you’ll need a good feel for all of them. And because of this, you’ll experience variety and growth at Kyndryl that you won’t find anywhere else. You’ll be involved early to offer solutions, help decide whether something can be done, and identify the technical and timeline risks up front. This means dealing with both client expectations and internal challenges – in other words, there are plenty of opportunities to make a difference, and a lot of people will witness your contributions. In fact, a frequent sign of success for our Infrastructure Specialists is when clients come back to us and ask for the same person by name. That’s the kind of impact you can have! This is a project-based role where you’ll enjoy deep involvement throughout the lifespan of a project, as well as the chance to work closely with Architects, Technicians, and PMs. Whatever your current level of tech savvy or where you want your career to lead, you’ll find the right opportunities and a buddy to support your growth. Boredom? Trust us, that won’t be an issue. Your future at Kyndryl There are lots of opportunities to gain certification and qualifications on the job, and you’ll continuously grow as a Cloud Hyperscaler. Many of our Infrastructure Specialists are on a path toward becoming either an Architect or Distinguished Engineer, and there are opportunities at every skill level to grow in either of these directions. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Technical and Professional Experience • Deep expertise within specific technology domain areas (e.g., software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) • Enterprise IT application experience of 3+ Years • In-depth knowledge of Windows and Linux Operating Systems • Must have experience driving for engineering solutions and working across teams • Extensive experience and judgment to plan and accomplish goals • Ability to apply general rules to specific problems to produce conclusions and responses. • Ability to communicate effectively, both verbal and written • Strong process improvement experience. Preferred Technical and Professional Experience • In depth knowledge of Amazon cloud hosting architecture with experience with AWS and Azure is a bonus. • Exceptional judgment and decision-making abilities. • Familiar with a variety of IT concepts, practices, and procedures. • Knowledge of design techniques, tools, and principals involved in production of precision technical plans, blueprints, drawings, and models. • Logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. • Strong analytical and problem-solving skills with high attention to detail. Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.
Posted 1 month ago
3 - 5 years
10 - 11 Lacs
Bengaluru
Work from Office
Required Skills Technology | Operating System|Clear Clustering fundamentals, knowing the difference between Windows NLB and Clusters Technology | Operating System|Working knowledge of antivirus management tools, Virus definitions/signature update, etc Technology | Operating System | Knowledge along with scripting knowledge to automate certain monitoring tasks Technology | Operating System | Kernel patching and other patches/ add storage as per DB requirement Education Qualification : Any Graduate (Engineering / Science) Certification Mandatory / Desirable : Technology | OS 201 with Windows, Windows Server Administration, Virtualization Fundamentals & Vmware -201 Delivery Skills: 1. Proactive monitoring and investigation of logs: Initiate Windows, VMWare, HyperV administration, troubleshooting, investigate to identify the possible issues, locate the device/service causing the issue. 2.Restoration and Resolution: Identify the issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome 3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party vendor technicians. 4. Process Compliance: - Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented and update the tickets regularly, as per the defined process - Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer - Followthrough and execute the various Escalation Matrix (Vendor,Internal and Customer defined) - Ensure tickets are closed post user or customer communication - Constantly track tickets for SLA adherence and escalate on deviations as defined in the process
Posted 1 month ago
15 - 18 years
0 - 0 Lacs
Thiruvananthapuram
Work from Office
Responsibilities: Lead and manage both on-site and virtual teams effectively across diverse geographies. Drive end-to-end Delivery Management with strong technical expertise in Wintel, Storage, Network, and SD-WAN technologies. Manage multi-technology teams across various service lines and technical towers. Demonstrated experience in RFP solutioning, large-scale operations, and third-party service integrations. Proficient in ITIL, Agile, and SRE frameworks with hands-on knowledge of service management and incident resolution processes. Deep understanding of the BFSI domain with extensive experience supporting NBFC clients. Proven ability to handle PAN-India accounts, ensuring consistent service excellence. Solid grasp of enterprise security products and related best practices. Strong financial acumen with knowledge of P&L, EBITDA, and budgetary controls. Excellent customer-facing skills with a focus on building long-term strategic relationships. Capable of managing escalations, driving incident resolution, and ensuring SLA adherence. Skilled in people management, team mentorship, and performance evaluations. Strategic resource planning and prioritization to meet dynamic business needs. Proactive attitude with a strong problem-solving mindset. Excellent written and verbal communication skills, with an ability to influence stakeholders at all levels. Well-versed in change management and continuous improvement initiatives. Proficient in MS Office Suite and project management tools (e.g., MS Project). Strong organizational and leadership capabilities. Ability to coach and develop junior team members. Required Skills Wintel / Storage / Network, ITIL, Agile, NBFC customer experience, Service Management
Posted 1 month ago
14 - 24 years
30 - 45 Lacs
Hyderabad, Pune, Chennai
Work from Office
Warm Greetings from SP Staffing!! Location: Hyderabad/Bangalore/Chennai Exp:14-25 yrs Skill: Wintel Administrator L3 Desired Skills Good Understanding on Cloud computing (Public & Private) Working experience on migration projects Advance troubleshooting experience on Windows servers, Virtualization, VMWare, Hyper-V based OS L3 Advance experience on ESX Administration and knowledge in OS recovery, Firmware upgrade for UCS infrastructure. Manage vCenter server and all its supporting infrastructure i.e. vCenter Database server, SSO & update manager server. Server Migration - Migrating from one OS to other flavor, Hardware Refresh -Move Windows OS from one HW to other HW, Virtualization P2V V2V Migration Plan, Execute/Manage migration from On-prem to Cloud Experience in Due Deligence, Assessment of the Infra estate Interested candidates can send resumes to sangeetha.spstaffing@gmail.com
Posted 1 month ago
3 - 5 years
8 - 10 Lacs
Pune, Mumbai (All Areas)
Hybrid
Short Description for Internal Candidates The role is responsible for assisting with the management of escalated severity 1 and 2 issues as required. Ensuring audits and compliance requirements are reviewed and complied with Working closely with IT Security team in deploying and updating anti-virus agent infrastructure Regular and ad-hoc reporting of server infrastructure vulnerabilities Ensure all server infrastructure vulnerabilities are remediated in accordance to MUFG policies. The role will form part of and collaboratively contribute to the team that is responsible for ensuring all server infrastructures complies with MUFG security policies. Description for Internal Candidates Overview The role is responsible for assisting with the management of escalated severity 1 and 2 issues as required. Ensuring audits and compliance requirements are reviewed and complied with Working closely with IT Security team in deploying and updating anti-virus agent infrastructure Regular and ad-hoc reporting of server infrastructure vulnerabilities Ensure all server infrastructure vulnerabilities are remediated in accordance to MUFG policies The role will form part of and collaboratively contribute to the team that is responsible for ensuring all server infrastructures complies with MUFG security policies Key Accountabilities and Main Responsibilities Strategic Focus Compliance with MUFG security policies in regards to all server infrastructures Monitoring of server infrastructure vulnerabilities through regular and ad-hoc reporting Operational Management Available to consistently work outside of normal business hours including weekends to remediate vulnerabilities across the server fleet Supporting the escalation of severity 1 and 2 issues Governance & Risk Ensure adherence to legal and regulatory requirements Support MUFG assurance programs that deliver effective risk management and compliance practices Experience & Personal Attributes Degree-educated or relevant professional qualifications are desirable but not essential 3+ Years of experience in IT with at least 2 years on a server operational capacity Advanced understanding and skills of virtualisation technologies Significant experience displaying an excellent understanding of physical and virtualised server management products Strong understanding of technical issue resolution across multiple OS platforms and core infrastructure technologies A track record in and/or proven ability to manage time, prioritise work, and multi-task workloads A track record in and/or proven ability in understanding of basic network concepts for problem resolution. Personal commitment to and visible role modelling of the organisation's behaviours and values A problem solving mindset, with in depth knowledge of IT Infrastructure technology of multiple operating system platforms and configurations Must have an understanding of Windows Updates including deployment, supporting tools and troubleshooting Ability to achieve targets and deadlines with minimal supervision Experience with virtualisation management tools such as VMware and Azure. Excellent understanding of virtualisation operational components and management of operating systems in virtual environments Excellent understanding of core Microsoft infrastructure technologies including Active Directory, basic networking etc. Understanding of UNIX operating systems (Ubuntu, Oracle, Red Hat, CentOS) general administration, update processes and trouble shooting Highly Regarded: Operational knowledge of HCL BigFix patching management tool including relevance language Advanced skills in Unix platforms including Ubuntu, Oracle, Red Hat and CentOS Advanced skills in Azure or VMware virtualisation management tools Experience with CrowdStrike management portal, sensor deployment and reporting Experience with vulnerability remediation for Windows or Unix platforms Experience with Tenable.IO Nessus configuration and reporting Ability to automate processes through scripting including PowerShell, BASH, dos batch, etc.
Posted 1 month ago
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