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5.0 - 9.0 years
0 Lacs
haryana
On-site
You will be responsible for providing end-to-end IT support to VIP users, with a particular focus on the CEO and management group. Your main objectives will include ensuring the optimal performance and uptime of Apple (macOS and iOS) and Windows devices used by VIPs. It is crucial to deliver high levels of responsiveness, discretion, and professionalism in all interactions. As part of your role, you will lead and manage a team of DSS engineers who operate on a 24x7 shift basis. Monitoring team performance, providing coaching, and ensuring adherence to SLAs will be key responsibilities. Additionally, you will coordinate shift schedules to maintain consistent support coverage. Your duties will also involve overseeing daily IT infrastructure operations and end-user support activities. It is essential to ensure strict adherence to IT policies, procedures, and best practices. Furthermore, you will be required to coordinate IT support for company-wide events, including AUDIO/VIDEO setup and troubleshooting. Expert support for Apple platforms (macOS and iOS) will be a significant part of your role, requiring in-depth knowledge and troubleshooting capabilities on these platforms.,
Posted 2 days ago
1.0 - 5.0 years
0 Lacs
punjab
On-site
As a Network Specialist, you will be responsible for providing 2nd and 3rd level support to offices on Long Island, catering to approximately 400 users. Your duties will involve offering professional and courteous assistance on Citrix and Windows devices. Utilizing HEAT, you will monitor work queues, update and close tickets for the user base. It is essential to accurately document user requests, diagnostic steps taken during troubleshooting, and aid in issue resolution. Moreover, you will be required to employ remote control tools to support users when necessary and develop a foundational understanding of the core products endorsed by NYS HCR. Your scope will encompass providing mobile device support (blackberries, laptops, wireless cards, mifis), managing HP, Xerox, OCI printers in a network environment, including multi-function printers. Additionally, you will assist in the technical support of Citrix thin clients, Windows laptops, peripherals, and related technologies. In situations where issues cannot be resolved remotely, you will travel between ten sites on Long Island to address and resolve technical concerns. The ideal candidate should possess 36 months of experience in supporting Windows XP or Windows 7 clients, Citrix environments, and HP, OCI, and multi-function devices in an enterprise setting serving 1200 customers. Furthermore, 36 months of customer service experience in a similar environment is required, along with 12 months of experience working independently and utilizing remote control tools like Desktop Central for issue resolution. Proficiency in supporting the Microsoft Office Suite is also desirable. If you are a proactive individual with a strong technical background and excellent customer service skills, this role presents an exciting opportunity to contribute effectively to the IT support function while ensuring seamless operations for the user base.,
Posted 2 days ago
2.0 - 6.0 years
0 Lacs
vapi, gujarat
On-site
We are seeking an ONSITE IT & Network Support Engineer/Technician to provide support for Casual Freelancing tasks in your area. If you are interested in contractual work, you will be compensated based on hourly or daily/half-day rates. Tasks will be assigned based on your location, and you can address them according to your availability, including weekdays and weekends. The responsibilities will include L1 & L2 IT/Networking tasks such as desktop support, hardware installation and replacement for Server/Rack parts (e.g., Hard disk drives), and on-site assistance for remote support (e.g., console access for Router/Switch/Firewall). The ideal candidate should possess the following base skill set: - Proficiency in System Desktop Administration, Customer Service, Incident/Change/Release management, and Support for various third-party applications on Windows Platforms. - Professional training and certification in IT Infrastructure Library & Windows Server Administration, with a focus on utilizing programming techniques for various initiative activities. - Basic knowledge of DHCP, DNS, IP addressing, troubleshooting wireless LAN, Ethernet desktop configuration issues, and subnetting. - Technical troubleshooting skills and hands-on experience with various operating systems such as iOS, Android, Windows, and Blackberry devices.,
Posted 1 week ago
1.0 - 5.0 years
0 Lacs
indore, madhya pradesh
On-site
As a Mobile Developer, your primary responsibility will be to create and maintain mobile applications while staying updated with the latest technologies in the field. Collaboration with computer engineers to generate innovative application ideas and designing UI tests for analytics sourcing will also be part of your role. To qualify for this position, you should hold a bachelor's degree in computer science or information systems. Proficiency in relevant computer languages such as Flutter, Android, and Windows devices is necessary. A strong portfolio showcasing your previous applications and contributions, along with the ability to multitask and excellent interpersonal skills, are also required. This is a full-time job that requires at least 1 year of total work experience, particularly in software development and HTML5. The work location for this position is in person. If you meet these requirements and are passionate about mobile development, we encourage you to apply for this exciting opportunity.,
Posted 1 week ago
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