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0.0 - 1.0 years
3 - 6 Lacs
Surat
Work from Office
Job description Knowledge in Java-J2EE Development, Core Java, J2EE, JSP, Servlet, Web services, Java Script, JQuery and AJAX. Proficiency with MySql Possess advanced knowledge of object-oriented design and development on J2EE framework and data architectures. Demonstrate strong written and oral communication skills, knowledge in Tomcat and Web logic/Web sphere servers Job Responsibility Contributing in all phases of the development lifecycle. Writing well designed, testable, efficient code. Skills: OOPs concept Core and Advance Java Education BTech / MTech BCA / MCA BSC / MSC Keyskills: Java MySql Role: Software Development
Posted 3 weeks ago
4.0 - 7.0 years
12 - 17 Lacs
Pune
Work from Office
Site Reliability Engineer (BMC Discovery Admin) Site Reliability Engineer (BMC Discovery Admin) The Configuration Management Inventory BizOps team is looking for a BizOps SRE who is experienced in Linux and/or Unix System administration. A perfect candidate would also have experience administering the BMC Discovery application. In this role you will maintain the current BMC Discovery infrastructure which is dominantly Linux based. You will also be leading Mastercard towards developing new solutions to meet our internal company needs across a variety of network topologies on premise, hybrid, and cloud solutions. Significant internal training opportunities exist to ensure you will be up and running successfully. We need team members with an appetite for change and pushing the boundaries of what can be done. Experience in working across global development, operations, and product teams to prioritize needs and to build relationships is a must. Role The role of business operations is to be the production readiness steward for the platform. This is accomplished by closely partnering with developers to design, build, implement, and support technology services. A business operations engineer will ensure operational criteria like system availability, capacity, performance, monitoring, self-healing, and deployment automation are implemented throughout the delivery process. Business Operations plays a key role in leading the DevOps transformation at Mastercard through our tooling and by being an advocate for change and standards throughout the development, quality, release, and product organizations. Ultimately, the role of Biz Ops is to align Product and Customer Focused priorities with Operational needs. We regularly review our run state not only from an internal perspective, but also understanding and providing the feedback loop to our development partners on how we can improve the customer experience of our applications. All About You Provides technical leadership and support to a distributed team managing globally distributed infrastructure. Configure, deploy, and administer Linux-based systems across multiple environments. Administer the BMC Discovery Software which serves the role of Configuration Management Inventory collection from nearly every type of IT Infrastructure that exists. Troubleshoot Network Connectivity and/or Credential issues such as: SSH to Linux/Unix Platforms WMI Query and Powershell to Windows SNMP to Network Devices API Connections (for example Credential and Connection to Cloud Providers AWS, Azure, GCP, etc.) Discuss, plan, and manage change implementation for upgrades, releases, migrations, and other maintenance. Monitor and respond to system alerts and failures. Develops plans to improve quality for each project that impacts the platform. Ensures platform procedures are developed with best practices and standards and are well documented. Helps to innovate on new methodologies to improve Business Operations. Coaches junior level employees on Business Operations best practices. Engage in and improve the whole lifecycle of services from inception and design, through deployment, operation, and refinement. Scale systems sustainably through mechanisms like automation and evolve systems by pushing for changes that improve reliability and velocity. Practice sustainable incident response and blameless postmortems. Take a holistic approach to problem solving, by connecting the dots during a production event thru the various technology stack that makes up the platform, to optimize mean time to recover Qualifications BS degree in Computer Science, Network Engineering, code development or equivalent practical experience (at least four years). Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive. We support many different stakeholders. Experience in dealing with difficult situations and making decisions with a sense of urgency is needed. We need team members with an appetite for change and pushing the boundaries of what can be done with automation. Security-first mentality (Security is critical in everything we do). Customer-first mentality (Our entire enterprise is our customer base). 5 year experience in CVILL19 A Can-Do attitude and a passion for improving process and automation. Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must. Extensive experience with Linux operating systems (such as CentOS, RHEL, OEL, Unbuntu). BMC Discovery administration experience would be ideal. SNMP walk and MIB-tree review experience a plus. Understanding of ITIL basics and the principles of change control management is ideal. Experience with IT Service Management (ITSM) tools such as Remedy, Service Now, etc. is ideal. Configuration Management Database (CMDB) experience ideal. CompTIA Security+ or other Linux and/or network administration certifications ideal Experience with deployment/configuration management and CI/CD and release tools such as Chef, Jenkins, Ansible, Puppet, XL Release (XLR), Octopus, Satellite, Flow, etc. Experience with scripting technologies such as Bash, Python, Perl, Powershell, etc. Understanding of Windows Server 2012+ and domains. Understanding of software and package inventory collection basics. Experience supporting Apache WebServer and/or middleware application servers and Java RunTime Environments (Tomcat, WebSphere, WebLogic, JBoss, etc). Understanding of common security architecture designs. Basic understanding of SSL/TLS and how certificates work. Understanding of source code management under a version control system like Git. Understanding of networking methodologies at scale. Experience with Agile methodologies. Experience with monitoring solutions such as Splunk, Dynatrace, AppDynamics, Nagios, Zabbix, etc. Understanding of cloud methodologies and services, particularly AWS and Azure. Remote server diagnostics and troubleshooting required. Understanding of patch/lifecycle management of Linux and Windows endpoints required. Red Hat Certified System Administrator (RHCSA) Red Hat Certified Engineer (RHCE) Preferred skills: BMC Discovery Certification 5+ years experience in BMC Discovery platform, architecture & attribute management. Knowledge of REGx in pattern Matching Should have strong working knowledge of BMC Discovery/Application Discovery and Dependency Mapping (ADDM) infrastructure and Administration Experience with Splunk, Dyntrace, Docker, Kubernetes is a plus. REST API Integration Experience (familiar with curl, swagger, request/payload management) Knowledge of integrations of BMC Discovery with a CMDB (Remedy/ServiceNow, etc.) and other applications Knowledge of SAAM/CAM Concepts a plus
Posted 3 weeks ago
6.0 - 11.0 years
8 - 12 Lacs
Pune
Work from Office
Installation and Configuration: Setting up and configuring webMethods and other middleware instances as required by project teams 2. Automation: Creating automation scripts for routine support activities, such as installation and enabling/disabling adapters 3. Support and Troubleshooting: Providing support for development teams as a Subject Matter Expert (SME) on webMethods, and troubleshooting middleware issues 4. Security and Compliance: Ensuring that webMethods installations meet all security guidelines and control requirements 5. Documentation: Writing documentation for other administrators and participating in technical meetings to discuss plans and strategies 6. Middleware Administration: Performing basic administration support for other technologies like WebLogic, Apache, and Tomcat 7. Development and Integration: Reviewing and integrating application requirements, including functional, security, integration, performance, quality, and operations requirements.
Posted 3 weeks ago
2.0 - 6.0 years
8 - 15 Lacs
Pune, Chennai, Bengaluru
Hybrid
Min. 2 yrs of exp. with Intellect products (core, lending, integrator, Armor & ARX). Installation of Intellect products for new environment setups (SIT, UAT, DEV) Deployment of Intellect core, lending, collateral, ARX, integrator & interface modules Required Candidate profile Automation Skills (APP Dynamics, Shell Scripting, DB Scripting, Python) • Handling & evaluating monitoring tools like APPD, SIEM, DAM, and MSB.• Troubleshooting daily application performance metrics,
Posted 3 weeks ago
4.0 - 9.0 years
7 - 17 Lacs
Hyderabad
Work from Office
About this role: Wells Fargo is seeking a Senior Software Engineer. In this role, you will: Lead moderately complex initiatives and deliverables within technical domain environments Contribute to large scale planning of strategies Design, code, test, debug, and document for projects and programs associated with technology domain, including upgrades and deployments Review moderately complex technical challenges that require an in-depth evaluation of technologies and procedures Resolve moderately complex issues and lead a team to meet existing client needs or potential new clients needs while leveraging solid understanding of the function, policies, procedures, or compliance requirements Collaborate and consult with peers, colleagues, and mid-level managers to resolve technical challenges and achieve goals Lead projects and act as an escalation point, provide guidance and direction to less experienced staff Required Qualifications: 4+ years of Software Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Strong knowledge of Oracle Banking Payments Module (OBPM) or Liquidity Management (OBLM). Technical and/or functional knowledge in banking modules - Banking Base, International Payments, Term Deposit, Foreign Exchange and Money Markets. Strong experience in Design & development in MVC architecture by leveraging Spring Boot, web services etc. Have developed and implemented JAVA based application Good communication skills, should be able to write clear crisp design documentation and articulate the same with various global stake holders 4+ years of experience in Automation development for banking domain modules like Core banking, international payments, Liquidity management. Additional Required Qualifications Core Java, J2EE, Oracle PL/SQL, spring boot and spring Unix, Microservices, Web Services, Weblogic, JMS, MQ, Apache Tomcat DevOps (CI/CD) and Automation of Build & Deployment Automated testing using Selenium or Cucumber. Basis understanding of AI/ML, concepts and usage
Posted 3 weeks ago
1.0 - 4.0 years
3 - 6 Lacs
Kolkata, Mumbai, New Delhi
Work from Office
Your Skills & Experience You must be a recent graduate or postgraduate with 1 -4 years or more of field experience. Good Knowledge in Oracle SQL, PL/SQL, Java/J2EE, SOAP and REST based Webservices . Exposure to Containerization, Microservices and Cloud native technologies Knowledge of Java Script, HTML, Angular, React, Knockout Knowledge of Junit, JMeter, Eclipse, GIT, Jira, Ant, Maven, Gradle, Unix Shell scripting Exposure to Application servers - WebLogic, Tomcat, JBoss Exposure to middleware concepts - JMS, MQ, OSB Exposure to Security concepts - PKI, SSO, SAML Good Knowledge of Config, Design & Dev. Sound knowledge on SDLC - Waterfall and Agile Models Experience in Design / Code reviews Experience in Product Implementation and Support. Usage of tools for screen mock-up, UI prototyping tools. Strong analytical and communication skills. Experience in FLEXCUBE or other core-banking systems from providers like - TEMENOS, FINASTRA, TCS Bancs, FIS, INTELLECT Design, in similar role is a significant value add. Degree educated in a field relevant to Oracle s business. Strong communication skills both written and verbal. Demonstrate accuracy and attention to detail. Domain appreciation, Business acumen and analytical skills Ability to engage with a customer at all levels. Ability to work independently when required, with a good team collaboration skill. A strong interest and aptitude for new trends in Information Technology incl. AI/ML/NLP/RPA Desired Skills: Experience in working in BFSI Domain and specifically Banking is important. Should have strong Oracle tech skills - PL/SQL, SQL, Java. Should have worked on end-to-end implementation of the solution from inception to go-live. Strong problem-solving skills and should have participated in supporting critical phases of projects. Career Level - IC1 As a consulting business, customer relationships are the heart of growing our business. We are ambassadors at the customer site both to create the right relationship and trust from the customers and to deliver high quality projects, services and advice. Our skills and capabilities are Consulting s most important asset. Position Description We are seeking aspirational graduates interested in a career in Consulting to join our niche Banking Domain and Practice. The position will support Senior Consultants Project Managers and teams of talented, professional business and technology in the delivery of business focused solutions for our clients using Oracle applications, tools and technology. Utilizing sound product skills and experience, the successful applicant will initially work on specific project tasks to achieve successful project outcomes and client confidence and abilities. Longer term you will grow, with the help of extensive training and experience of the team around you, into a team lead and eventually project managers or Subject Matter experts in Business domain or Solution Architecture with full accountability and responsibility of the delivered solution for your own projects. Key Responsibilities Develop skills and competence on our products in terms of functionality, design and architecture. Develop extensions or customization around our products in context of customer asks, be it UI/UX or Business functionality, Interfaces and Integration or Reports and visualizations. Assist in the testing and deployment of the product and the customization and developments. Prepare documentation - program specifications, unit test plans, test cases, technical documentation, release notes and status reports. Diversity and Inclusion: An Oracle career can span industries, roles, Countries, and cultures, allowing you to flourish in new roles and innovate while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry. To nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation. At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, and interview process, and in potential roles. to perform crucial job functions. That s why we re committed to creating a workforce where all individuals can do their best work. It s when everyone s voice is heard and valued that we re inspired to go beyond what s been done before.
Posted 3 weeks ago
7.0 - 10.0 years
9 - 12 Lacs
Chennai
Work from Office
We are seeking an exceptionally skilled Lead Software Engineer in Quality Assurance to lead our quality initiatives for our innovative real-time data integration products. The ideal candidate will possess extensive experience in Java-based test automation (preferably utilizing TestNG) and demonstrate a strong command of relational databases. We are eager to find an individual with a proven track record of leading Quality Assurance teams in dynamic, fast-paced, and data-driven environments. If you are prepared to make a significant impact, we invite you to reach out to us! Responsibilities Staying up to date with new features and releases of major RDBMS platforms (Oracle, SQL Server, PostgreSQL,etc.), assessing their impact on the product, and validating compatibility. Performing compatibility and data validation testing across homogeneous and heterogeneous database targets. Preparing test plans, test cases, and test scripts for new features, enhancements, and defect fixes for the product. Performing manual testing for functional changes to ensure quality and compliance with requirements. Analyzing test results, logging defects, and collaborating with development teams for timely resolution. Automating test cases using Java and TestNG to improve coverage and efficiency. Enhancing and maintaining the test automation framework for scalability and robustness. Certifying product releases for all supported operating systems and database versions, ensuring compatibility and reliability. Preparing and publishing comprehensive test results and test statistics to stakeholders. Leading and mentoring QA team members in best practices, technical skills, and process improvements. Reviewing product documentation and reporting for accuracy and completeness. Collaborating with cross-functional teams (Product Management, Development) to define quality objectives and ensure comprehensive test coverage. Driving continuous improvement in QA processes, tools, and methodologies. Requirements Educational Background: Bachelor s or Master s degree in Computer Science, Engineering, or a related technical field. Experience: Minimum of 7 years of experience in Quality Assurance, Database Management or related roles. Technical Expertise: Hands-on experience in building complex SQL queries for test data creation Experience in relational database installation and configuration (Oracle, SQL Server, PostgreSQL, etc.). Strong programming skills in languages such as Python, Java Proficiency in test automation frameworks (TestNG or similar). Experience with version control systems like Git and familiarity with branching and merging strategies. Excellent troubleshooting abilities and a proactive approach to identifying and resolving bottlenecks. Strong verbal and written communication skills, able to collaborate effectively with crossfunctional teams. Ability to work in a fastpaced environment, balancing multiple projects, releases with shifting priorities. Preferred Qualifications Experience with Data Integration products like Oracle Goldengate Exposure to cloud platforms (AWS, Azure, GCP) and containerization (Docker, Kubernetes).
Posted 3 weeks ago
3.0 - 5.0 years
5 - 7 Lacs
Mumbai
Work from Office
> Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: WebLogic Admin. Experience: 3-5 Years.
Posted 3 weeks ago
6.0 - 10.0 years
4 - 8 Lacs
Mumbai, Delhi / NCR, Bengaluru
Work from Office
Were urgently looking for Oracle UIM Developers with 3 to 10 years of experience! Location: Remote (PAN India), Delhi NCR, Bangalore, Chennai, Pune, Kolkata, Ahmedabad, Mumbai, Hyderabad Work Mode: Fully Remote Primary Skills: Oracle Unified Inventory Management (UIM) Java, WebLogic, UIM Cartridge Development Entity Modeling, Web Service Creation & Deployment SQL, XML, XPATH, XQUERY, DROOLS Tools: PuTTY, WinSCP Responsibilities & Skills: Proficiency in Oracle Unified Inventory Management (UIM). Strong experience with Java, WebLogic, and UIM Cartridge Development. Skilled in Entity Modeling, and Web Service Creation & Deployment. Solid understanding and application of SQL, XML, XPATH, XQUERY, and DROOLS. Familiarity with tools such as PuTTY and WinSCP. InterestedPlease share your resume with these details: Current CTC Expected CTC Total Experience Preferred Location Send CV to: navaneetha@suzva.com Call/WhatsApp: 9032956160 Lets connect if youre ready to build exciting Oracle UIM solutions from anywhere!
Posted 3 weeks ago
3.0 - 7.0 years
0 - 1 Lacs
Thane, Hyderabad
Work from Office
Skillset - Job scheduling automation (js7 ,AutoSys Observability - ELK,Graphana Application Monitoring software like Dynatrace Middleware , Webservers -IBM WAS , Oracle Weblogic , IIS , nginx , Tomcat 1) Should have hands on experience on Middleware technologies (Websphere, Apache, Weblogic, Tomcat, Jboss, Nginx) and should be able to perform activities like installation, configuration, integration, tuning ssl configurations 2) Should have understanding of licensing of these technologies. 3) Should have knowledge about budgeting (CAPEX, OPEX) 4) Should be hands on with ELK installation, configuration and monitoring 5) Should have hands experience on automation tools like Autosys / JS7 or work scheduler tool 6) Vendor management and costing negotiation experience 7) Must have hands on experience with monitoring tools like Dynatrace or similar APM tool 8) Should be aware about DR Drills and concepts of RTO and RPO 9) Should be aware of SFTP user handling and basic audit policies. 10) Project life cycle knowledge and experience
Posted 3 weeks ago
10.0 - 17.0 years
19 - 34 Lacs
Hyderabad, Bengaluru, Delhi / NCR
Hybrid
Responsibilities: Middleware environment administration (Install, configure, migrations, tuning, patching, administration & monitoring) on any middleware platform such as Oracle. Ensure the effective daily operation of the production / Middleware applications and provides administrative support for new implementations, upgrades, and migrations Effective collaboration with infrastructure teams, application development teams, testing and release teams Identify and quickly escalate potential issues with solution design, packaged software, client resources, or anything else that impacts your ability to deliver according to expectations Required Knowledge & skills: A minimum of 10+ years hands-on experience in Infrastructure installation, configuration and support with emphasis on Middleware Infrastructure Experience in provisioning and maintaining environments in any cloud platform like Oracle, Azure, AWS or Google SME in administering WebLogic servers. SME in administering Oracle SOA Suite. Strong knowledge of Unix and experience in shell scripting Working knowledge of Database Server products Desired Skills: Exposure and Experience to WLST scripting is desired Experience in any banking products administration like Flexcube, OBDX, OFSLL., OFSAA Oracle Cloud Infrastructure Architect Associate Certified Exposure and Experience on OMC Exposure and Experience Configuring and Administering Oracle Integration Cloud Detailed Description and Job Requirements An experienced consulting professional who has an understanding of solutions, industry best practices, multiple business processes or technology designs within a product/technology family. Operates independently to provide quality work products to an engagement. Performs varied and complex duties and tasks that need independent judgment, in order to implement Oracle products and technology to meet customer needs. Applies Oracle methodology, company procedures, and leading practices. Operates independently to provide quality work products to an engagement. Performs varied and complex duties and tasks that need independent judgment, in order to implement Oracle products and technology to meet customer needs. Applies Oracle methodology, company procedures, and leading practices. Demonstrates expertise to deliver functional and technical solutions on moderately complex customer engagements. May act as the team lead on projects. Effectively consults with management of customer organizations. Participates in business development activities. Develops and configures detailed solutions for moderately complex projects. 10+ years of experience relevant to this position including 3 years consulting experience preferred. Undergraduate degree or equivalent experience. Product or technical expertise relevant to practice focus. Ability to communicate effectively.
Posted 3 weeks ago
2.0 - 7.0 years
4 - 9 Lacs
Kolkata, Mumbai, New Delhi
Work from Office
As a Software Developer (IC2) in our team, you ll be responsible for, and lead efforts in, designing and building scalable, distributed, and resilient software components and services to support our health care platform and the users it serves by accelerating services development on WebLogic server. We believe in ownership and expect you to think long term, mentor, and empower other engineers. As a technical leader on the team, you will own the complete software development lifecycle, from design, development, testing, first class monitoring, to production. Java development experience is required. Other recommended tools and technologies may include Rest APIs, Maven, Jenkins, JAX-RS/Jersey, OAuth/OAuth2, OpenID Connect, SAML/SAML2 among others. Hands on Java developer. Demonstrated server side troubleshooting skills either on WebLogic/Websphere/Tomcat. Demonstrated understanding of cloud native architecture and experience with either AWS or Oracle Cloud Infrastructure (OCI) is desired. Experience with identity and access management concepts would be very valuable but is not required. Oracle Health is putting humans at the heart of the conversation and what the healthcare experience needs to look like - for patients, providers, payers, and the population. We will facilitate this by advancing the state of the art in healthcare and population level health, make it practical, effective, and real at practitioner level by connecting everything together. This will allow a patient to get point of care from anyone, anywhere or any device by providing the practitioner medical information leveraging global data. Career Level - IC2 Career Level - IC2 As a member of the software engineering division, you will apply basic to intermediate knowledge of software architecture to perform software development tasks associated with developing, debugging or designing software applications or operating systems according to provided design specifications. Build enhancements within an existing software architecture and occasionally suggest improvements to the architecture.
Posted 3 weeks ago
2.0 - 10.0 years
4 - 12 Lacs
Kolkata, Mumbai, New Delhi
Work from Office
An experienced consulting professional who has a broad understanding of solutions, industry best practices, multiple business processes or technology designs within a product/technology family. Operates independently to provide quality work products to an engagement. Performs varied and complex duties and tasks that need independent judgment, in order to implement Oracle products and technology to meet customer needs. Applies Oracle methodology, company procedures, and leading practices. OFSAA AFCS Solution Consultant Description: Strong techno functionall resource with experience implementing OFSAA solutions for large Financial Institutions and/or Insurance clients. Functional overview of the AFCS solution, implementing sub-ledger applications for banking/insurance, creating catalogue extensions (data model, data quality tules, segments), data ingestion and extraction, configuring and testing management ledger, configuring and testing reconciliation rules, configuring and testing OOB Reports in OAS, Configuring and Testing Custom Reports in OAS, Data Mapping, Verification of results and fixing issues Experienced in Domain knowledge on the following: OFSAA Accounting Foundation Cloud Service, OFSAA GL Recon & OFSAA Data Foundation. Experience with Oracle Database, SQL, OBIEE/OAS/OAC, DIH/ODI. Strong solution deployment experience.Strong application deployment experience with various Web-Application servers such as WebLogic. Customize, if needed, existing user interface to meet client s requirements. Analyze user requirements, procedure, and problems to automate/improve systems. Description: Implementation experience of Insurance, Banking and /or Banking Analytics experience will provide his technical inputs and work closely with Solution Architect and other project team members to successfully deploy the OFSAA products.Domain knowledge on two or more of the following: Accounting, GL Reconciliation, Management Reporting & Analytics etc. Solid experience with application installation, solution design, configuration, setup processes for automation, integration, test cases development, solution validation & user training. Candidates with experience implementing OFSAA & similar products like SAP, SAS, Axiom based solutions can be considered. Effectively interact with Functional and Technical Consultants to ensure the successful deployment of the OFSAA Products. In addition, must be able to manage the process of integrating OFSAA solutions with their operational environment. Strong customer interaction skills and the ability to assess a Customers processes and strategies. Should have SDLC, Agile concepts and also cloud based implementation experience will be handy.Support all phases of solution deployment, user acceptance testing and go-live. Operates independently to provide quality work products to an engagement. Performs varied and complex duties and tasks that need independent judgment, in order to implement Oracle products and technology to meet customer needs. Applies Oracle methodology, company procedures, and leading practices. Demonstrates expertise to deliver functional and technical solutions on moderately complex customer engagements. May lead the solution design and implementation aspects of engagement(s) ensuring high quality, integrated software solutions within constraints of time and budget. May act as the team lead on projects, providing coaching, guidance and feedback to develop skills of team members. Effectively consults with management of customer organizations. Participates in business development activities. Develops and leads detailed solutions for moderately complex projects. Configuration and testing of Accounting Foundation Cloud Services Components such as Data Ingetion connectors, Process Modeling Framework workflows, Sub Ledger Application configuration, reconciliation rules configuration, data quality rules configuration, data catalog extensions, batch orchestration, execution and testing of all components integrated with Accounting Hub forward and backward flows. Effective communication with internal and external project team members. Willing to work and support in US or Europe time zone to support client needs.
Posted 3 weeks ago
3.0 - 8.0 years
5 - 10 Lacs
Bengaluru
Work from Office
Job Title: Middleware / PaaS Platform Consultant Work Location: Bangalore / Hyderabad / Mumbai/ Noida / Chennai / Pune Oracle Consulting Solution Center is a unit within Oracle that establishes long-term relationships with many of Oracles customers through annuity-based service contracts and project-based one-time services. OCSC team sells from a broad IT-services portfolio on both the fixed price and T&M basis. OCSC services are typically requested by large Oracle customers that require the utmost attention to real mission-critical applications and processes. OCSC covers the majority of large-scale Oracle customers. Oracle Consulting Solution Center provides unmatched, tailored support that ensures the organization s Oracle technology investments deliver the cutting-edge innovation and performance your business requires to compete, all while coexisting within your IT environment. Required Skills: Experience in Architecture Design & Deployment of Oracle Middleware products & administration Like WebLogic, SOA, IDM, and Web Center Suite. Work experience in Oracle Cloud and PaaS services eg: Java Cloud Service or WebLogic Cloud Service, SOA Cloud Service, Oracle Integration Cloud, and Identity Cloud Service. Good Windows & Unix Skills. Working knowledge of Oracle Cloud Infrastructure. Good Understanding of Middleware integration with other products. Knowledge of Single Sign On Configuration for Applications using Oracle IDAM or IDCS solution. Experience to work on OCI. Desired Skills: OCI Certification Foundation / Architect/professional is an added advantage. Willingness to travel both domestically and outside of the country. Job Title: Middleware / PaaS Platform Consultant Work Location: Bangalore / Hyderabad / Mumbai/ Noida / Chennai / Pune Oracle Consulting Solution Center is a unit within Oracle that establishes long-term relationships with many of Oracles customers through annuity-based service contracts and project-based one-time services. OCSC team sells from a broad IT-services portfolio on both the fixed price and T&M basis. OCSC services are typically requested by large Oracle customers that require the utmost attention to real mission-critical applications and processes. OCSC covers the majority of large-scale Oracle customers. Oracle Consulting Solution Center provides unmatched, tailored support that ensures the organization s Oracle technology investments deliver the cutting-edge innovation and performance your business requires to compete, all while coexisting within your IT environment. Required Skills: Experience in Architecture Design & Deployment of Oracle Middleware products & administration Like WebLogic, SOA, IDM, and Web Center Suite. Work experience in Oracle Cloud and PaaS services eg: Java Cloud Service or WebLogic Cloud Service, SOA Cloud Service, Oracle Integration Cloud, and Identity Cloud Service. Good Windows & Unix Skills. Working knowledge of Oracle Cloud Infrastructure. Good Understanding of Middleware integration with other products. Knowledge of Single Sign On Configuration for Applications using Oracle IDAM or IDCS solution. Experience to work on OCI. Desired Skills: OCI Certification Foundation / Architect/professional is an added advantage. Willingness to travel both domestically and outside of the country.
Posted 3 weeks ago
3.0 - 10.0 years
5 - 12 Lacs
Kolkata, Mumbai, New Delhi
Work from Office
As a Senior Software Developer (IC3) in our team, you ll be responsible for, and lead efforts in, designing and building scalable, distributed, and resilient software components and services to support our health care platform and the users it serves by accelerating services development on WebLogic server. We believe in ownership and expect you to think long term, mentor, and empower other engineers. As a technical leader on the team, you will own the complete software development lifecycle, from design, development, testing, first class monitoring, to production. Java development experience is required. Other recommended tools and technologies may include Rest APIs, Maven, Jenkins, JAX-RS/Jersey, OAuth/OAuth2, OpenID Connect, SAML/SAML2 among others. Hands on Java developer with in-depth knowledge on JVM internals and performance tuning. Demostratable server side troubleshooting skills either on WebLogic/Websphere/Tomcat. Demonstrated understanding of cloud native architecture and experience with either AWS or Oracle Cloud Infrastructure (OCI) is desired. Experience with identity and access management concepts would be very valuable but is not required. Oracle Health is putting humans at the heart of the conversation and what the healthcare experience needs to look like - for patients, providers, payers, and the population. We will facilitate this by advancing the state of the art in healthcare and population level health, make it practical, effective, and real at practitioner level by connecting everything together. This will allow a patient to get point of care from anyone, anywhere or any device by providing the practitioner medical information leveraging global data. Lead the architecture, development and maintenance of a solution or platform. Proactively identify gaps in the existing infrastructure and development process, acting as a catalyst for change for greater system and solution efficiency. Provide direction in architecture discussions, design sessions and code reviews on functional correctness, architectural maintainability and performance. Code for high-risk projects that have solution dependencies within and outside current team. Analyze, understand and develop complex architectures, design and associated sub-systems. Ability to understand someone else s complex code very quickly. Ability to multi-task and deal with changing priorities. Excellent team player with good communication skills and be capable of working well across teams from different geographies.
Posted 3 weeks ago
5.0 - 10.0 years
7 - 12 Lacs
Hyderabad, Pune, Chennai
Work from Office
Job Category: IT Job Type: Full Time Job Location: Bangalore Chennai Hyderabad Pune Exp- 8+ Location- Chennai, Bangalore, Hyderabad, Pune 6-10+ in Oracle ADF, Java/J2EE, Spring, Struts , SQL, Weblogic 12c, Bit bucket, Git, JIRA, Exposure in AMS Production Support Project Good Multi-Tasking and flexible to stretch when situation demands Develop and support web applications using a variety of Oracle ADF/Fusion 11g technologies Administer Weblogic server applications including general database development and administration Perform detailed application debugging and Root Cause Corrective Actions Able to explain software functionality from a user s or customer s perspective May provide guidance, assistance, and technical leadership to lower level software engineers on more complex/large projects Qualifications for ADF developer Minimum 5 years experience in the IT/Technology industry 5+ years experience using Oracle ADF 11g framework for application development 2 to 3 years of basic SQL and/or PLSQL programming languages Experience with React (React.js / ReactJS ) open-source JavaScript framework Technical skills in Oracle ADF, Java 5+ years of relevant development experience with Oracle tools such as SQL, PL/SQL, Reports, Forms, Workflow Kind Note: Please apply or share your resume only if it matches the above criteria.
Posted 3 weeks ago
7.0 - 11.0 years
9 - 13 Lacs
Kolkata, Mumbai, New Delhi
Work from Office
Full Stack Developer 7-11 yrs experience Good Knowledge in Oracle SQL, PL/SQL, Java/J2EE, SOAP and REST based Webservices. Knowledge of Java Script, HTML Knowledge of Junit, JMeter, Eclipse, GIT, Jira, Ant, Unix Shell scripting Knowledge of OBIEE, BIP Knowledge of DEVOPS, Microservices, Docker, Kubernetes is an advantage Exposure to Application servers - WebLogic, Tomcat, JBoss Exposure to middleware concepts - JMS, MQ, OSB Exposure to Security concepts - PKI, SSO, SAML Good Knowledge of Config, Design & Dev. Good understanding of container deployment and cloud technology Sound knowledge on SDLC - Waterfall and Agile Models Experience in Design / Code reviews Experience in Product Implementation and Support. Usage of tools for story boarding, screen mock-up, UI prototyping Responsibilities Software Development & Delivery Product Implementation & Support. Should be able to contribute independently Adherence to Oracle internal processes Working closely with other developers, designers, business and systems analysts Working with bank and partners for delivery of Oracle Deliverables.
Posted 3 weeks ago
7.0 - 11.0 years
9 - 13 Lacs
Kolkata, Mumbai, New Delhi
Work from Office
Full Stack Developer 7-11 yrs experience Good Knowledge in Oracle SQL, PL/SQL, Java/J2EE, SOAP and REST based Webservices. Knowledge of Java Script, HTML Knowledge of Junit, JMeter, Eclipse, GIT, Jira, Ant, Unix Shell scripting Knowledge of OBIEE, BIP Knowledge of DEVOPS, Microservices, Docker, Kubernetes is an advantage Exposure to Application servers - WebLogic, Tomcat, JBoss Exposure to middleware concepts - JMS, MQ, OSB Exposure to Security concepts - PKI, SSO, SAML Good Knowledge of Config, Design & Dev. Good understanding of container deployment and cloud technology Sound knowledge on SDLC - Waterfall and Agile Models Experience in Design / Code reviews Experience in Product Implementation and Support. Usage of tools for story boarding, screen mock-up, UI prototyping Responsibilities Software Development & Delivery Product Implementation & Support. Should be able to contribute independently Adherence to Oracle internal processes Working closely with other developers, designers, business and systems analysts Working with bank and partners for delivery of Oracle Deliverables.
Posted 3 weeks ago
10.0 - 13.0 years
25 - 30 Lacs
Kolkata, Mumbai, New Delhi
Work from Office
10-13 yrs experience Good Knowledge in Oracle SQL, PL/SQL, Java/J2EE, SOAP and REST based Webservices. Knowledge of Java Script, HTML Knowledge of Junit, JMeter, Eclipse, GIT, Jira, Ant, Unix Shell scripting Knowledge of OBIEE, BIP Knowledge of DEVOPS, Microservices, Docker, Kubernetes is an advantage Exposure to Application servers - WebLogic, Tomcat, JBoss Exposure to middleware concepts - JMS, MQ, OSB Exposure to Security concepts - PKI, SSO, SAML Good Knowledge of Config, Design & Dev. Good understanding of container deployment and cloud technology Sound knowledge on SDLC - Waterfall and Agile Models Experience in Design / Code reviews Experience in Product Implementation and Support. Usage of tools for story boarding, screen mock-up, UI prototyping Responsibilities Software Development & Delivery Product Implementation & Support. Should be able to contribute independently Adherence to Oracle internal processes Working closely with other developers, designers, business and systems analysts Working with bank and partners for delivery of Oracle Deliverables. An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry. In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation. At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.
Posted 3 weeks ago
10.0 - 13.0 years
25 - 30 Lacs
Kolkata, Mumbai, New Delhi
Work from Office
10-13 yrs experience Good Knowledge in Oracle SQL, PL/SQL, Java/J2EE, SOAP and REST based Webservices. Knowledge of Java Script, HTML Knowledge of Junit, JMeter, Eclipse, GIT, Jira, Ant, Unix Shell scripting Knowledge of OBIEE, BIP Knowledge of DEVOPS, Microservices, Docker, Kubernetes is an advantage Exposure to Application servers - WebLogic, Tomcat, JBoss Exposure to middleware concepts - JMS, MQ, OSB Exposure to Security concepts - PKI, SSO, SAML Good Knowledge of Config, Design & Dev. Good understanding of container deployment and cloud technology Sound knowledge on SDLC - Waterfall and Agile Models Experience in Design / Code reviews Experience in Product Implementation and Support. Usage of tools for story boarding, screen mock-up, UI prototyping Responsibilities Software Development & Delivery Product Implementation & Support. Should be able to contribute independently Adherence to Oracle internal processes Working closely with other developers, designers, business and systems analysts Working with bank and partners for delivery of Oracle Deliverables. An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry. In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation. At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.
Posted 3 weeks ago
10.0 - 15.0 years
30 - 35 Lacs
Kolkata, Mumbai, New Delhi
Work from Office
An experienced consulting professional who has a broad understanding of solutions, industry best practices, multiple business processes or technology designs within a product/technology family. Operates independently to provide quality work products to an engagement. Performs varied and complex duties and tasks that need independent judgment, in order to implement Oracle products and technology to meet customer needs. Applies Oracle methodology, company procedures, and leading practices. E2E Architect and Technical Management in vDSR, Policy, Charging and Billing. Direct engagement with business & IT stakeholders in customers & experience in handling project deliveries (preferred with preference to Oracle Technologies) Good understanding across technologies covering 4G/5G/Policy/Charging domain specially DSR, Policy, Charging & Billing. Able to enable new channels of engagement with vendors and telecom service providers for data modelling and able to define inventory & discovery reconciliation models. Active role in Scoping, planning and estimation for deliverables during pre-sales as well as during project deliveries. Should possess awareness of Oracle DSR, Policy and Charging Solutions. Able to defend solution, estimations, timelines, deliverables with the customer, negotiate and able to present across CxO level. Oversee day-to-day technical operations, including assignments and personnel review. Exposure to cloud native technologies is desirable. Strong proficiency in operating systems (Unix/Linux), databases (Oracle, SQL Server), and application servers (WebLogic). Familiarity with cloud technologies and microservices architecture is a plus. Problem-Solving: Exceptional analytical and problem-solving skills with the ability to design and implement innovative solutions for complex DSR, policy, charging and billing challenges. Communication: Excellent communication and interpersonal skills with the ability to collaborate effectively with technical and non-technical stakeholders. Certifications: Relevant industry certifications (e.g., Oracle Certified Professional) are a plus. Experience with relational database systems and/or similar technologies will be an asset. Excellent analytical and problem-solving abilities. Technical expertise with Gx, Gy, Sy, Sh, Policy, Charging and DSR (Diameter Signalling routing). Have good knowledge on Implementation of DSR, Policy and Charging. Operates independently to provide quality work products to an engagement. Performs varied and complex duties and tasks that need independent judgment, in order to implement Oracle products and technology to meet customer needs. Applies Oracle methodology, company procedures, and leading practices. Demonstrates expertise to deliver functional and technical solutions on moderately complex customer engagements. May lead the solution design and implementation aspects of engagement(s) ensuring high quality, integrated software solutions within constraints of time and budget. May act as the team lead on projects, providing coaching, guidance and feedback to develop skills of team members. Effectively consults with management of customer organizations. Participates in business development activities. Develops and leads detailed solutions for moderately complex projects. E2E Architect and Technical Management in vDSR, Policy, Charging and Billing. Direct engagement with business & IT stakeholders in customers & experience in handling project deliveries (preferred with preference to Oracle Technologies) Good understanding across technologies covering 4G/5G/Policy/Charging domain specially DSR, Policy, Charging & Billing. Able to enable new channels of engagement with vendors and telecom service providers for data modelling and able to define inventory & discovery reconciliation models. Active role in Scoping, planning and estimation for deliverables during pre-sales as well as during project deliveries. Should possess awareness of Oracle DSR, Policy and Charging Solutions. Able to defend solution, estimations, timelines, deliverables with the customer, negotiate and able to present across CxO level. Oversee day-to-day technical operations, including assignments and personnel review. Exposure to cloud native technologies is desirable. Strong proficiency in operating systems (Unix/Linux), databases (Oracle, SQL Server), and application servers (WebLogic). Familiarity with cloud technologies and microservices architecture is a plus. Problem-Solving: Exceptional analytical and problem-solving skills with the ability to design and implement innovative solutions for complex DSR, policy, charging and billing challenges. Communication: Excellent communication and interpersonal skills with the ability to collaborate effectively with technical and non-technical stakeholders. Certifications: Relevant industry certifications (e.g., Oracle Certified Professional) are a plus. Experience with relational database systems and/or similar technologies will be an asset. Excellent analytical and problem-solving abilities. Technical expertise with Gx, Gy, Sy, Sh, Policy, Charging and DSR (Diameter Signalling routing). Have good knowledge on Implementation of DSR, Policy and Charging.
Posted 3 weeks ago
12.0 - 15.0 years
30 - 40 Lacs
Kolkata, Mumbai, New Delhi
Work from Office
An experienced consulting professional who has an understanding of solutions, industry best practices, multiple business processes or technology designs within a product/technology family. Operates independently to provide quality work products to an engagement. Performs varied and complex duties and tasks that need independent judgment, in order to implement Oracle products and technology to meet customer needs. Applies Oracle methodology, company procedures, and leading practices. E2E Architect and Technical Management in Charging, Policy, DSR and Billing. Direct engagement with business & IT stakeholders in customers & experience in handling project deliveries (preferred with preference to Oracle Technologies) Good understanding across technologies covering 4G/5G/Policy/Charging domain specially Policy, Charging & Billing. Able to enable new channels of engagement with vendors and telecom service providers for data modelling and able to define inventory & discovery reconciliation models. Active role in Scoping, planning and estimation for deliverables during pre-sales as well as during project deliveries. Should possess awareness of Oracle Policy and Charging Solutions. Able to defend solution, estimations, timelines, deliverables with the customer, negotiate and able to present across CxO level. Oversee day-to-day technical operations, including assignments and personnel review. Exposure to cloud native technologies is desirable. Strong proficiency in operating systems (Unix/Linux), databases (Oracle, SQL Server), and application servers (WebLogic). Familiarity with cloud technologies and microservices architecture is a plus. Problem-Solving: Exceptional analytical and problem-solving skills with the ability to design and implement innovative solutions for complex policy, charging and billing challenges. Communication: Excellent communication and interpersonal skills with the ability to collaborate effectively with technical and non-technical stakeholders. Certifications: Relevant industry certifications (e.g., Oracle Certified Professional) are a plus. Experience with relational database systems and/or similar technologies will be an asset. Excellent analytical and problem-solving abilities. Technical expertise with Gx, Gy, Sy, Sh, Policy, Charging and DSR (Diameter Signalling routing). Have good knowledge on Implementation of Policy, Charging and DSR. Operates independently to provide quality work products to an engagement. Performs varied and complex duties and tasks that need independent judgment, in order to implement Oracle products and technology to meet customer needs. Applies Oracle methodology, company procedures, and leading practices. Demonstrates expertise to deliver functional and technical solutions on moderately complex customer engagements. May act as the team lead on projects. Effectively consults with management of customer organizations. Participates in business development activities. Develops and configures detailed solutions for moderately complex projects. E2E Architect and Technical Management in Charging, Policy, DSR and Billing. Direct engagement with business & IT stakeholders in customers & experience in handling project deliveries (preferred with preference to Oracle Technologies) Good understanding across technologies covering 4G/5G/Policy/Charging domain specially Policy, Charging & Billing. Able to enable new channels of engagement with vendors and telecom service providers for data modelling and able to define inventory & discovery reconciliation models. Active role in Scoping, planning and estimation for deliverables during pre-sales as well as during project deliveries. Should possess awareness of Oracle Policy and Charging Solutions. Able to defend solution, estimations, timelines, deliverables with the customer, negotiate and able to present across CxO level. Oversee day-to-day technical operations, including assignments and personnel review. Exposure to cloud native technologies is desirable. Strong proficiency in operating systems (Unix/Linux), databases (Oracle, SQL Server), and application servers (WebLogic). Familiarity with cloud technologies and microservices architecture is a plus. Problem-Solving: Exceptional analytical and problem-solving skills with the ability to design and implement innovative solutions for complex policy, charging and billing challenges. Communication: Excellent communication and interpersonal skills with the ability to collaborate effectively with technical and non-technical stakeholders. Certifications: Relevant industry certifications (e.g., Oracle Certified Professional) are a plus. Experience with relational database systems and/or similar technologies will be an asset. Excellent analytical and problem-solving abilities. Technical expertise with Gx, Gy, Sy, Sh, Policy, Charging and DSR (Diameter Signalling routing). Have good knowledge on Implementation of Policy, Charging and DSR.
Posted 3 weeks ago
15.0 - 20.0 years
10 - 14 Lacs
Bengaluru
Work from Office
Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : PeopleSoft Administration Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application requirements are met, overseeing the development process, and providing guidance to team members. You will also engage in problem-solving activities, ensuring that the applications are functioning optimally and meeting user needs. Your role will require you to stay updated on industry trends and best practices to enhance application performance and user experience. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor project progress and ensure timely delivery of application features. Professional & Technical Skills: - Must To Have Skills: Proficiency in PeopleSoft Administration.- Strong understanding of application design and configuration.- Experience with troubleshooting and resolving application issues.- Familiarity with database management and data integration techniques.- Ability to lead cross-functional teams and manage stakeholder expectations. Additional Information:- The candidate should have minimum 5 years of experience in PeopleSoft Administration.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education
Posted 3 weeks ago
15.0 - 20.0 years
10 - 14 Lacs
Bengaluru
Work from Office
Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Python (Programming Language) Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure project milestones are met, addressing any challenges that arise, and providing guidance to your team members. You will also engage in strategic discussions to align project goals with organizational objectives, ensuring that the applications developed meet the highest standards of quality and functionality. Your role will require you to balance technical expertise with effective communication, fostering a collaborative environment that encourages innovation and problem-solving. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor project progress and implement necessary adjustments to meet deadlines. Professional & Technical Skills: - Must To Have Skills: Proficiency in Python (Programming Language).- Strong understanding of application development frameworks.- Experience with database management and integration.- Familiarity with cloud computing platforms and services.- Ability to write clean, maintainable, and efficient code. Additional Information:- The candidate should have minimum 5 years of experience in Python (Programming Language).- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education
Posted 3 weeks ago
3.0 - 5.0 years
4 - 8 Lacs
Mumbai
Work from Office
Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver/No Performance/Parameter/Measure 1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: WebLogic Admin.
Posted 3 weeks ago
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