5.0 - 10.0 years

10 - 14 Lacs

Chennai

Hybrid

Key Skills: SD-WAN, MPLS, Network Monitoring, WAN Troubleshooting, Versa, Cisco Viptela, Meraki MX, VeloCloud, Fortinet, uCPE, WAN Accelerators, Firewalls, Network Design, Firmware Updates, Network Security, Alert Management. Roles and Responsibilities: Hands-on experience in network monitoring and alert management. Troubleshoot transport layer issues including WAN link failures and performance degradation. Participate in large global MPLS/SD-WAN project implementations. Work with technologies including uCPE, WAN accelerators, and firewalls. Engage directly with customers to activate services and ensure successful deployment. Plan, design, and create supporting documentation for network upgrades and enhanced security. Design and implement new network solutions and/or improve the efficiency of current networks. Install, configure, and support network equipment as part of ongoing infrastructure support. Maximize network performance through continuous monitoring and issue resolution. Schedule and manage routine network upgrades. Investigate and resolve faults in the network infrastructure. Ensure network equipment is updated to the latest firmware versions. Provide detailed network status reports to key stakeholders. Experience Requirements : 5-12 years of experience in network monitoring, WAN troubleshooting, and alert management. Experience working on large-scale global MPLS and SD-WAN projects. Exposure to uCPE devices, WAN acceleration technologies, and enterprise firewall solutions. Preferred experience implementing SD-WAN solutions on platforms like Versa, Cisco-Viptela, Meraki MX, VeloCloud, and Fortinet. Experience with network performance tuning, troubleshooting, firmware updates, and customer interaction during service activation. Strong documentation and reporting skills for network-related tasks and upgrades. Education: Any Post Graduation, Any Graduation.

Posted 4 days ago

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Help Desk Technician – Level 1 Bribooks

2.0 - 4.0 years

4 - 6 Lacs

Mumbai, Delhi / NCR, Bengaluru

Work from Office

LOCATION: Remote , India, Mumbai, Delhi / NCR, Bengaluru , Kolkata, Chennai, Hyderabad, Ahmedabad, Pune HOURS: 8:30 a.m. - 5:00 p.m. EST JOB SUMMARY: We are seeking a skilled and motivated Help Desk Technician Level 1 to join our IT team. The ideal candidate will have a strong foundation in technical support and excellent communication skills. This role involves providing front-line support to end-users, diagnosing technical issues, and escalating complex problems to senior IT staff. The position requires a service-oriented approach, strong troubleshooting capabilities, and the ability to operate effectively in a team environment. RESPONSIBILITIES AND DUTIES: Create, respond to, and resolve IT support tickets; escalate unresolved issues to appropriate team members. Support and maintain all PCs, printers, peripherals, and perform basic LAN/WAN troubleshooting. Diagnose hardware and software issues and implement effective solutions independently. Update and contribute to the internal Knowledge Base to improve team efficiency. Adhere to standard IT support procedures, ensuring proper documentation and issue resolution. Collaborate with senior IT staff on ongoing and upcoming projects (e.g., Windows 10 migration, Office 365 deployment). Demonstrate accountability by taking ownership of assigned issues with minimal supervision after training. WORKING CONDITIONS: The role requires flexible working hours to collaborate effectively with U.S.-based teams, primarily operating in Eastern Standard Time (EST). A reliable internet connection and a professional home office setup are essential for virtual meetings, secure procurement systems, and data access. The position may occasionally involve early morning or evening meetings to accommodate cross-time-zone coordination. The role also involves extended periods of computer use and regular engagement through digital communication tools. Basic Active Directory (AD) and email account maintenance. HTML/Web design and website troubleshooting. Desktop/laptop repair, hardware replacement, and system rebuilds. Strong multitasking abilities and experience handling time-sensitive issues. Excellent verbal and written communication skills. Must be self-motivated, reliable, and capable of working independently or as part of a team. PREFERRED: Working knowledge of mobile devices to include iPhone, iPad, Surface, etc. Mac OS, iOS Dreamweaver Crystal Reports, SQLuated

Posted 1 week ago

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