Product Support Engineer WatchGuard Technologies

2.0 - 8.0 years

0 Lacs

noida, uttar pradesh

On-site

The Product Support Engineer (Night Shift) based in Noida, India, will be responsible for providing comprehensive support to WatchGuard's customers and Partners. You will focus on solving complex networking and WatchGuard service-related issues for authorized resellers, distributors, external end users, and internal employees. Your communication with customers should be tailored to their technical expertise levels, and you will engage with them via telephone, email, and web channels. Working in a fast-paced environment, you will seamlessly transition from one interaction to the next, whether it's a web case or a live call. Your typical day will begin with reviewing emails and Teams messages for important updates before logging into the CRM system to address critical problems in your queue promptly. You will adjust your availability status to handle the next case or high-priority call, create new incident cases, or troubleshoot existing problems. Your clients will vary from WatchGuardONE Partners assisting end users to the end users themselves. To excel in this role, you should possess fluent English proficiency in both speaking and writing, excellent communication skills, effective time management, a proactive mindset, and a quick learning ability with adaptability to change. Experience with CRM systems, preferably Salesforce.com, and a technical background with a B.Tech/B.E./MCA degree or IT Networking/Security certifications like Network+, CCNA, or Security+ are essential. A minimum of 2-8 years of relevant experience in technical support or helpdesk roles focusing on network and/or network security troubleshooting is required. You should have a strong grasp of TCP/IP networking, OSI model troubleshooting methodology, Windows and Macintosh operating systems, VPN technologies, and relevant protocols. Familiarity with authentication protocols, cloud platforms such as Azure and AWS, multifactor authentication software, antivirus, intrusion prevention software, and WAN protocols will be beneficial for this role.,

Posted 1 day ago

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L3 Cisco ACI Consulting Engineer Neev

5.0 - 9.0 years

0 Lacs

bhubaneswar

On-site

You are being offered a unique opportunity to join our Network Operations Team as an L3 Cisco ACI Consulting Engineer based in Bhubaneswar. As an integral part of our team, you will play a crucial role in supporting the mission-critical network infrastructure of our esteemed clients. In this role, your primary responsibilities will include providing expert support on Cisco ACI infrastructure configuration, troubleshooting, and optimization. You will be tasked with installing, configuring, and maintaining Cisco routers, switches, and Nexus 9K hardware. It will be your responsibility to proactively monitor and maintain ACI environments to ensure optimal performance and reliability. Additionally, you will troubleshoot complex connectivity issues across firewalls, load balancers, and proxies, ensuring smooth network operations by maintaining firmware, replacing faulty hardware, and promptly reporting network health and incidents to key stakeholders. The ideal candidate for this position should possess strong hands-on experience with Cisco ACI, along with deep expertise in Routing & Switching protocols such as BGP, OSPF, Static Routing, VPC, FHRP, STP/RSTP/MSTP, NAT, and LACP. A solid understanding of WAN protocols including MPLS, IPSEC, GRE, VPN, and DMVPN is essential. Experience with Cisco Nexus 9K series setup and configuration is highly desirable. Moreover, excellent communication, coordination, and troubleshooting skills are crucial for success in this role, as you will be expected to work in fast-paced, high-pressure environments. Familiarity with Cisco SD-WAN (Viptela) and GETVPN, as well as the ability to comprehend hybrid enterprise architectures and end-to-end network flows, are considered advantageous. The ideal candidate should have a minimum of 5+ years of enterprise-level networking experience and should be willing to work onsite in Bhubaneswar. Immediate joiners or those with a notice period of 45 days are preferred for this full-time onsite support position. If you are ready to take on this exciting opportunity and have the requisite skills and experience, we invite you to join our team and contribute to the success of our network operations in Bhubaneswar.,

Posted 4 days ago

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