Walk In - Front office Executive - Gurgaon || 22nd - 25th July

We are looking for a polished, customer-focused Front Office Executive (FOE) for Dr Lal path lab. The FOE will be the first point of contact for walk-in clients, responsible for delivering a seamless, personalized, and courteous experience and coordinate with diagnostic teams and explain basic test procedures in a client-friendly manner.

Key Responsibilities:

Client Interaction & Service Experience

• Welcome and assist all clients with warmth and professionalism.
• Ensure smooth appointment confirmations, and hospitality services
• Explain service offerings and package details clearly and sensitively.

Appointment & Report Management

• Manage scheduling of pathology, radiology, and doctor consultation slots.
• Coordinate with backend teams to ensure timely report generation and client communication.
• Handle billing, payment processing, and issuance of invoices as per process.

Operational Coordination

• Maintain up-to-date knowledge of test panels, report timelines, and departmental workflows to provide accurate information.
• Coordinate sample pickups, internal logistics, and departmental handovers as required.

Client Records & Data Handling

• Accurately record client information in system with confidentiality.
• Ensure consent forms, ID proofs, and medical histories are collected and stored properly.

Experience & Ambience Management

• Collect client feedback and escalate concerns promptly for resolution.

Key Requirements:

• Qualification:

  Graduate in any stream;

  DMLT

  certification preferred for added technical understanding.

• Experience:

  3-7 years in customer service/front office, ideally in diagnostics, wellness, healthcare, or luxury hospitality.

• Skills:

• Excellent verbal communication in English and local language
• Presentable with warm interpersonal behavior
• Ability to multitask and manage high-value clients discreetly
• Familiarity with basic diagnostic terminology (if DMLT qualified)