Walk-In Drive | Customer Service (Email/Chat) | 31st May

HCL is hiring for Customer Service (Email/Chat) | 31st May Designation : Associate Eligibility Criteria : Any graduate Work Location : Client Site, Unitech Signature Tower, Gurgaon Shifts : 24x7, 5 days working, 2 days off (Rotational offs) Cabs : Yes, Chargeable Walk-In Date : 30th May Walk-In Address : HCLTech Candor Tech Space Tower 11, 1st Floor, Sector 21 Dundahera Village Gurugram, Haryana 122022 Time : 11:00 am - 4:00 pm Contact Person : Vikas **Please carry two copies of your resume** Job Description Type of Requirement : Email Support (Excellent Written & Verbal Communication is a must) Required Skills : Excellent fluency in the English language , both written and spoken. Driven to deliver an excellent customer experience through resolutions and adherence to response times. Skills Set Required : Excellent English written communication skills (MUST HAVE) Strong email writing skills with a focus on customer service. Ability to solve customer queries via email. Job Responsibilities: Use deductive reasoning to make sound business decisions. Follow best practices and collaborate with multiple teams to complete tasks and other daily job functions. Multi-task across tools to maintain client databases, validate order information, and verify payment terms with high attention to detail and urgency. Ensure compliance with company and business policies, administer open sales orders, and ensure appropriate order flow. Own and manage internal order-to-cash processes for multiple products, ensuring compliance with organizational policies. Learn and process all products offered in the logo. Key Skills: Team-oriented and a collaborative team player. Situational/contextual awareness with the ability to understand the impact of ones work. Excellent critical and analytical thinking abilities. High attention to detail and professionalism. Proactive, self-motivated, and able to work with minimal supervision. Strong decision-making and problem-solving skills, committed to resolution and compliance. Excellent organizational, time, and workflow management skills.