Support Engineer

We are looking for Senior Executives who can join us immediately.

Experience: 1+Years

Notice: Immediate to 15 days

Location: Hyderabad

Mode: Work from Office is mandatory

Shift: Rotational Shift

Job Description:

• We are looking for highly motivated Operations Associates (OP1) with excellent communication and coordination skills to support the end-to-end engagement and communication lifecycle with our Individual Contributor (IC) workforce.
• You will work closely with internal stakeholders, systems (like Flow and Bloc), and external ICs to deliver timely, accurate, and empathetic communication, as well as maintain key reporting that supports operational decisions.
• This role requires a detail-oriented, proactive individual who can thrive in a fast-paced, high-volume environment, balancing empathy with efficiency.
• Key Responsibilities: :small_blue_diamond: Communication Execution (75%) Calling-based Communication (25%) Reach out to ICs over the phone to provide support, clarify onboarding status, or resolve blockers.
• Handle inbound escalations or sensitive queries with professionalism and empathy.
• Non-Calling Communication (50%) Draft and send context-specific engagement emails to ICs based on their onboarding stage, project participation, or compliance status. Leverage tools like Flow and Bloc to automate comms while monitoring for logic gaps or delivery issues.
• Coordinate with legal/compliance for templated messaging and approval workflows when needed. :small_blue_diamond: Reporting & Monitoring (25%) Maintain daily/weekly trackers on IC engagement status, communications sent, and funnel conversion rates.
• Flag anomalies or missed targets proactively to stakeholders. Support in preparing team-level dashboards and summaries to drive strategic alignment.
• What Youll Bring: Strong written and verbal communication skills — clear, concise, and empathetic. 1–2 years of operations, support, or communications experience (freshers with internships in relevant areas welcome).
• Comfort in handling high volumes of outreach while maintaining quality. Ability to handle sensitive conversations with professionalism.
• Proficiency in Google Sheets / Excel; comfort navigating tools like Slack, Google Docs, and email templates. Bonus: Familiarity with tools like Flow, Bloc, or other workflow automation systems. Nice-to-Haves: Experience in customer service, outreach, or onboarding functions.
• Exposure to engagement strategies or behavioral nudging. Regional language skills (if outreach spans multiple geographies).

Interested candidates kindly click on the link below to join the call @ 2:30 Pm - 3rd July 2025.

Join Zoom Meeting
https://indiumsoft.zoom.us/j/97649193237?pwd=OFnO3aXlQtHoNgOXmoyDKm8y8X40HK.1

View meeting insights with Zoom AI Companion
https://indiumsoft.zoom.us/launch/edl?muid=f90b8988-ea36-48e1-815c-d29c1aa509de

Meeting ID: 976 4919 3237
Passcode: 890582

Launch Meeting - Zoom

Zoom is the leader in modern enterprise communications, with an easy, reliable cloud platform for video and audio conferencing, chat, and webinars across mobile, desktop, and room systems.