Associate Director - Contact Centre Transformation-Mumbai/Pune - GO/JC/589/2025 Golden Opportunities

15.0 - 19.0 years

0 Lacs

hyderabad, telangana

On-site

The ideal candidate for the position of Associate Director - Contact Center Transformation in Mumbai/Pune should have a minimum of 15+ years of experience. They should possess expertise in Digital Transformation, Contact Centre Transformation, and CX Transformation for both international and mix of domestic & international processes. The role involves managing multiple accounts across various domains such as CRM, Tech, aviation, Retail, and travel, focusing on voice services predominantly, complemented by non-voice services. A successful candidate must have a strong background in Lean methodologies, Process re-engineering, and the deployment of AI solutions. Proficiency in deploying solutions like Voice Bot, Chat Bots, Conversational bots, etc. is essential. Familiarity with the Scaled Agile Framework and experience in the contact center or BPO industry are also key requirements. Additionally, candidates with Six Sigma Greenbelt or Blackbelt certifications will be preferred. Possession of a PMP certification and OCM (Organizational Change Management) certification are advantageous. The role may require 5-day workweeks, extended hours, and support on an as-needed basis. Qualifications: - Role: Associate Director - Contact Centre Transformation - Industry Type: ITES/BPO/KPO - Functional Area: Contact Centre Transformation - Education: M.B.A - Employment Type: Full Time, Permanent Key Skills: - CEM TRANSFORMATION - CONTACT CENTRE - CONTACT CENTRE TRANSFORMATION - CX TRANSFORMATION Other Information: - Job Code: GO/JC/589/2025 - Recruiter Name: Hemalatha,

Posted 2 days ago

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Kore AI Developer- PAN INDIA Capgemini

6.0 - 11.0 years

8 - 18 Lacs

Noida, Hyderabad, Pune

Work from Office

Capgemini is hiring for Kore. AI Senior Developer across Pan India locations Experience range- 6 to 13 years Primary Skills: Kore.ai Chatbot NLP & Machine Learning Java, Python OR JavaScript Secondary Skills: Prior experience in leading chatbot development projects is a plus. Excellent problem-solving skills. Ability to work independently As a Kore.ai Developer, you will be responsible for designing, developing, implementing, and maintaining chatbots and virtual assistants using the Kore.ai platform. Design, develop, and deploy chatbots and virtual assistants using the Kore.ai platform. Collaborate with stakeholders to gather requirements and define project objectives. Customize and configure Kore.ai bots to meet specific business needs and integration requirements. Integrate chatbots with various third-party applications and systems using APIs. Implement natural language processing (NLP) and machine learning algorithms to enhance bot capabilities and for conversational AI. Proficiency in programming languages such as Java, Python, or JavaScript. Extensive knowledge of the Kore.ai platform and its features, including bot development, customization, and integration capabilities. Test and debug chatbots to ensure optimal performance and user experience. Monitor and maintain deployed chatbots, troubleshoot issues, and perform necessary updates and enhancements. Stay updated on industry trends and best practices in conversational AI and apply them to improve existing solutions.

Posted 1 week ago

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