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Home
>
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>
Infosys BPM
>
Voice & Accent Trainer

Voice & Accent Trainer

Infosys BPM

4 - 7 years

5 - 7 Lacs

Mysuru

Posted:1 day ago| Platform:

Apply

Skills Required

Voice And Accent Training Training Need Analysis Customer Service Training Training Analysis Behavioural Training Soft Skills Training TNA VNA Voice And Accent TNI Soft Skills TTT Communication Training Corporate Training Skill Gap Analysis Training Management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title:

Location:

Key Responsibilities:

Training & Facilitation

Conduct
customer service training
,
refresher sessions
, and
coach-the-coach programs
.
Use effective
behavioral training
and
facilitation skills
.
Adapt training flow based on participants’
Wants, Interests, and Needs (WINs)
.
Provide
floor support
post-training to ensure learning retention and performance improvement.

Analysis & Planning

Conduct
training needs assessments
and recommend suitable programs.
Analyze data from multiple sources to identify improvement areas.
Use appropriate tools for
data collection
,
quality checks
, and
reporting
.

Program Design & Execution

Plan and schedule training sessions efficiently.
Ensure timely execution of training and coaching plans.
Complete all administrative tasks related to training.

Coaching & Support

Offer
accent neutralization
,
voice modulation
, and
pronunciation coaching
.
Support team leads, quality analysts, and subject matter experts in performance enhancement.
Exhibit patience and dedication to help participants improve.

Skills & Competencies:

Strong command of
English language
,
phonetics
, and
linguistics
.
Excellent
interpersonal and communication skills
.
Ability to
design and deliver customized training programs
.
Familiarity with
international customer service standards
and
cultural sensitivity
.
Role & responsibilities

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