3 Vendor Technologies Jobs

As a Data Center Remote Technical Support Engineer at NTT DATA, you will play a crucial role in providing professional remote technical support services to clients by identifying and resolving technical incidents and problems. Your responsibilities will involve maintaining the support process, handling support requests, resolving problems, and carrying out maintenance tasks following agreed procedures. You will also ensure the usage of knowledge articles in incident diagnosis and resolution, monitor service delivery against service level agreements, and maintain records of relevant information. Your role will require you to prioritize and diagnose incidents, investigate causes of incidents, escalate unresolved incidents, and provide service recovery following incident resolution. You will document and close resolved incidents, maintain secure and accurate configuration on configuration items, and remotely investigate and identify the root cause of incidents. Additionally, you will create knowledge articles in incident diagnosis and resolution, upgrade skills, enhance knowledge on the latest products and technologies, and complete required certifications. To excel in this position, you should have a working knowledge of technical documentation, management agent concepts, redundancy concepts, and remote console architecture within the supported technical domain. Knowledge of vendor technologies such as Cisco, EMC, and Dell Avaya is essential. You should also possess customer service orientation, be a proactive thinker, problem solver, detail-oriented, and have good analytical and logical thinking. Excellent spoken and written communication skills, as well as the ability to work well with others, are also key attributes for success in this role. In terms of qualifications, you should hold a Bachelor's degree or equivalent in Information Technology or Computing, along with professional level certifications in different Data Centre technologies such as Cisco, NetApp, or EMC (e.g., CCNP (DC), ONTAPP). Expertise in at least two Data Center technologies is required, along with five to seven years of seasoned experience in call center routing technologies, voice over IP technologies, security/firewalls, networking, and IT infrastructure. This position offers remote working opportunities and is ideal for individuals who are looking to leverage their technical expertise, problem-solving skills, and customer service orientation to make a significant impact in the field of Data Center Remote Technical Support Engineering at NTT DATA.,

As a Networking Remote Technical Support Engineer (L1) at NTT DATA, your role involves providing professional remote technical support services to clients by identifying and resolving technical incidents and problems. Your responsibilities include maintaining the support process, handling support requests, investigating and diagnosing problems using service assurance software, and resolving incidents following agreed procedures. You will be responsible for monitoring service delivery against service level agreements, analyzing service records regularly, prioritizing and diagnosing incidents, investigating causes of incidents, and escalating unresolved incidents until resolution is achieved. Additionally, you will provide service recovery, document and close resolved incidents, and maintain secure and accurate configuration on configuration items. To excel in this role, you need to have a working knowledge of technical documentation, vendor technologies such as Cisco, Juniper, Aruba, RiverBed, customer service orientation, pro-active thinking, problem-solving skills, attention to detail, analytical and logical thinking, and excellent communication skills. You should also be a team player with the ability to work well with others and in groups with colleagues and stakeholders. Academically, a Bachelor's degree or equivalent in Information Technology or Computing is required, along with an associate level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA. Entry-level experience in Networking technologies, technical support, diagnosis and troubleshooting, providing remote support in Networking technologies, and relevant technology is essential for this role. NTT DATA is a trusted global innovator of business and technology services, serving 75% of the Fortune Global 100. Committed to helping clients innovate, optimize, and transform for long-term success, NTT DATA invests over $3.6 billion each year in R&D. As a Global Top Employer, NTT DATA has diverse experts in more than 50 countries and a robust partner ecosystem. Their services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. NTT DATA is an Equal Opportunity Employer and is part of the NTT Group headquartered in Tokyo. This role offers a hybrid working environment, providing you with the opportunity to make an impact with a company that values technical excellence, innovation, diversity, and inclusion. Join NTT DATA and be a part of a team where you can grow, belong, and thrive.,

As a Networking Remote Technical Support Engineer (L1) at NTT DATA, you will be responsible for providing professional remote technical support services to clients by identifying and resolving technical incidents and problems. Your role will involve pre-emptive service incident and resolution activities to ensure service restoration and adherence to service level agreements (SLA). Your key responsibilities will include maintaining the support process, handling support requests according to procedures, investigating and diagnosing problems using service assurance software, resolving problems, conducting maintenance tasks, monitoring service delivery against SLAs, and analyzing service records to identify actions for improvement. You will prioritize and diagnose incidents, investigate causes, escalate unresolved incidents, provide service recovery, document and close resolved incidents, and maintain configuration items securely and accurately. To excel in this role, you should have a working knowledge of technical documentation, understanding of management agent and redundancy concepts, knowledge of vendor technologies such as Cisco, Juniper, Aruba, and RiverBed, customer service orientation, problem-solving skills, attention to detail, analytical thinking, and excellent communication skills. Additionally, you should be a team player with the ability to work well with colleagues and stakeholders. Academically, you should hold a Bachelor's degree or equivalent in Information Technology or Computing, along with an associate level certification in different Networking technologies like Cisco, Juniper, Aruba, F5, CCNA, JNCIA, or ACMA. The ideal candidate will have entry-level experience in Networking technologies, technical support, diagnosis and troubleshooting, remote support in Networking technologies, and relevant technologies. The workplace type for this position is Hybrid Working. NTT DATA is a trusted global innovator of business and technology services with a commitment to helping clients innovate, optimize, and transform for long-term success. With a focus on R&D investment, NTT DATA serves Fortune Global 100 companies and offers services in technology consulting, data and artificial intelligence, industry solutions, application development, infrastructure management, and connectivity. As part of NTT Group and headquartered in Tokyo, NTT DATA is an Equal Opportunity Employer. Join NTT DATA today and be part of a team that is pushing the boundaries of what is possible, embracing diversity and inclusion, and making a difference to clients and society. Grow, belong, and thrive in a workplace that values technical excellence and innovation.,