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NTT DATA
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Associate Infrastructure Specialist, Network & Security

Associate Infrastructure Specialist, Network & Security

NTT DATA

0 - 4 years

0 Lacs

karnataka

Posted:2 days ago| Platform: Shine logo

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Skills Required

technical documentation juniper riverbed customer service problem solving communication skills teamwork management agent concepts redundancy concepts remote console architecture vendor technologies cisco aruba analytical thinking

Work Mode

On-site

Job Type

Full Time

Job Description

As a Networking Remote Technical Support Engineer (L1) at NTT DATA, your role involves providing professional remote technical support services to clients by identifying and resolving technical incidents and problems. Your responsibilities include maintaining the support process, handling support requests, investigating and diagnosing problems using service assurance software, and resolving incidents following agreed procedures. You will be responsible for monitoring service delivery against service level agreements, analyzing service records regularly, prioritizing and diagnosing incidents, investigating causes of incidents, and escalating unresolved incidents until resolution is achieved. Additionally, you will provide service recovery, document and close resolved incidents, and maintain secure and accurate configuration on configuration items. To excel in this role, you need to have a working knowledge of technical documentation, vendor technologies such as Cisco, Juniper, Aruba, RiverBed, customer service orientation, pro-active thinking, problem-solving skills, attention to detail, analytical and logical thinking, and excellent communication skills. You should also be a team player with the ability to work well with others and in groups with colleagues and stakeholders. Academically, a Bachelor's degree or equivalent in Information Technology or Computing is required, along with an associate level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA. Entry-level experience in Networking technologies, technical support, diagnosis and troubleshooting, providing remote support in Networking technologies, and relevant technology is essential for this role. NTT DATA is a trusted global innovator of business and technology services, serving 75% of the Fortune Global 100. Committed to helping clients innovate, optimize, and transform for long-term success, NTT DATA invests over $3.6 billion each year in R&D. As a Global Top Employer, NTT DATA has diverse experts in more than 50 countries and a robust partner ecosystem. Their services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. NTT DATA is an Equal Opportunity Employer and is part of the NTT Group headquartered in Tokyo. This role offers a hybrid working environment, providing you with the opportunity to make an impact with a company that values technical excellence, innovation, diversity, and inclusion. Join NTT DATA and be a part of a team where you can grow, belong, and thrive.,

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Associate Infrastructure Specialist, Network & Security