Vendor Manager

Role Overview:

Vendor Manager Operations

Key Responsibilities:

• Manage day-to-day operations with vendors/sellers for the Large Appliances category.
• Drive order fulfilment rates, ensure timely dispatches, and reduce SLA breaches.
• Work closely with supply chain and logistics teams to streamline inbound and outbound processes.
• Monitor stock levels, returns, cancellations, and address order-related escalations.
• Identify process gaps and collaborate with internal teams to implement operational improvements.
• Ensure all vendor data (pricing, inventory, content) is updated and accurate on the platform.
• Assist vendors in improving operational KPIs and guide them on platform best practices.
• Participate in seller onboarding, documentation, and process training when required.
• Ensure compliance with platform policies, audit requirements, and category SLAs.

Required Skills & Qualifications:

• Bachelor's degree in Business, Supply Chain, Operations, or related field.
• 2–4 years of experience in e-commerce operations, preferably from the seller/vendor side.
• Strong understanding of Large Appliances product category (white goods, consumer durables, etc.).
• Hands-on experience in vendor coordination, operational planning, and performance analysis.
• Proficiency in Excel and working knowledge of ERP/OMS platforms.
• Excellent communication, negotiation, and stakeholder management skills.
• Ability to work in a fast-paced environment and handle multiple priorities.

Preferred Qualifications:

• Experience working with leading e-commerce market places.
• Knowledge of reverse logistics and warranty claim processes in the appliances category.
• Exposure to seller performance management tools and metrics.