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13.0 - 17.0 years

0 Lacs

siliguri, west bengal

On-site

The Service Advisor plays a crucial role as the intermediary between the customer and the workshop team, ensuring a seamless service experience. Your responsibilities include understanding customer concerns, creating job cards, coordinating repairs, providing updates, and ensuring high levels of customer satisfaction to foster customer retention. You will interact with customers in a professional manner, attentively listen to their service or repair issues, gather detailed information about vehicle problems, and provide expert advice on service requirements and recommended repairs. It will be your responsibility to accurately prepare job cards using the Dealer Management System (DMS), detailing customer complaints, additional observations, and required work. In your role, you will collaborate with floor supervisors and technicians to prioritize and schedule jobs, monitor job progress, and communicate updates to customers promptly. Timely delivery of vehicles as committed is essential. Moreover, you will be expected to suggest value-added services, packages, or Annual Maintenance Contracts (AMC), and recommend accessories or services to customers without compromising their trust. Your duties will also involve keeping customers informed about additional findings, cost estimates, seeking approvals, performing final checks, ensuring the vehicle is cleaned and ready for delivery, and explaining completed work and billing clearly. Following service completion, you will gather customer feedback to ensure satisfaction and address any grievances or escalate them to higher authorities when necessary. Ideally, you should hold a Diploma or Degree in Automobile/Mechanical Engineering, accompanied by at least 3 years of experience in automobile service advisory or customer-facing roles. A strong understanding of vehicle systems and service processes is essential, along with excellent communication, interpersonal, and problem-solving skills. Proficiency in Dealer Management System (DMS)/Customer Relationship Management (CRM) software and MS Office is preferred. Key competencies for this role include a customer-centric approach, effective communication and listening skills, adept time management, sales orientation, attention to detail, and conflict resolution abilities. This is a full-time position, offering cell phone reimbursement as a benefit, with a day shift schedule and work location on-site.,

Posted 19 hours ago

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3.0 - 7.0 years

0 Lacs

pune, maharashtra

On-site

You will be the Operator EGTS responsible for supporting the safe and efficient operation of Engineered Ground Transportation Systems used in automotive testing, EV platforms, or automated vehicle movement. Your role will include operating specialized ground systems, assisting in test setups, and supporting the engineering and R&D teams with day-to-day vehicle operations. Your responsibilities will involve operating EGTS platforms and systems for EV/automated vehicle testing, handling the movement, alignment, and positioning of test vehicles, conducting routine equipment checks, inspections, and troubleshooting. You will need to monitor system performance, assist in testing operations, maintain operational records, follow SOPs and safety protocols, as well as participate in safety drills and compliance programs. To qualify for this role, you should have an ITI/Diploma in Mechanical, Electrical, Mechatronics, or Automotive Engineering with 3 years of experience in an automotive manufacturing/testing environment. A basic understanding of vehicle systems, EV platforms, or ground handling systems is required. You should be able to interpret technical documents, wiring diagrams, and test procedures, and familiarity with control panels, sensors, or automated systems would be advantageous. Preferred qualifications include hands-on experience in vehicle testing labs, proving grounds, or EV assembly lines, as well as exposure to AGVs, EV powertrains, or ADAS systems. Strong discipline, attention to detail, commitment to workplace safety, and willingness to work in rotating shifts and fast-paced environments are essential for this position. This is a full-time, permanent job with benefits such as Provident Fund. The work schedule is during day shifts. Previous experience as an Operator EGTS is preferred. The work location is in person.,

Posted 2 days ago

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8.0 - 12.0 years

0 Lacs

jaipur, rajasthan

On-site

As the Platform Team Lead for Vehicle Design & Integration (Premium Motorcycles) at Hero Motocorp, you will be responsible for leading the design & integration team for VED systems for the GB premium/high performance motorcycle platforms under your supervision. This includes overseeing the Structures, Wheel, Brakes, and Suspension systems, as well as ensuring the Vehicle Integration of all systems/components on the motorcycle. Your role will involve identifying critical-to-quality parameters, detailing the design & release of all VED systems for the project, and developing a validation plan to meet customer expectations. Additionally, you will need to understand the various use cases and loading conditions during vehicle running & handling and translate them into a validation specification. It is crucial for you to be an expert in understanding and maintaining HMCL stage gate requirements, regulatory standards, and safety compliance. You will also be expected to create and update standard R&D documentation such as Design Guidelines (HEG), DFMEA, and problem-solving tools. Your day-to-day responsibilities will include ensuring the delivery of VED project deliverables within set CTQ Parameters, providing VED technical leadership for the platforms within the entire HMCL organization, managing the VED Platform team to achieve maximum NPD efficiency, conducting system layout & design reviews, offering technical guidance for VED work from a vehicle platform perspective, and working towards ensuring the smooth implementation of LEAP/LEAD/MP activities. To be eligible for this role, you should have a BE/ BTech in Mechanical/Automotive Engineering from a renowned institute. Your technical skills should encompass project management, people management, communication & influencing skills, understanding of DFMEA, DFM / DFA / DFS and GD&T, knowledge of vehicle systems such as structures, Suspension, Brakes, Wheels, and Vehicle Integration, innovation capabilities, FEA analysis proficiency, test and validation planning expertise, and understanding of Layout/vehicle dynamics of motorcycles. Additionally, having experience in handling suppliers and internal/external customers, along with a passion for motorcycling and automotive engineering, would be advantageous. Working at Hero Motocorp, the world's largest manufacturer of motorcycles and scooters for the last 22 years, will provide you with the opportunity to collaborate with bright innovators dedicated to excellence. You will be part of India's esteemed legacy, contributing to a brand celebrated by 110 million Indians and expanding its global presence as a manufacturing powerhouse. If you are someone who aspires to achieve big dreams with unwavering conviction, Hero Motocorp is the ideal workplace for you. Join us in shaping the future of mobility, driving innovation, and striving for the best in the industry. Hero MotoCorp, headquartered in New Delhi, is a global leader in manufacturing motorcycles and scooters, with a presence in 47 countries across Asia, Africa, Latin America, and the Middle East. Committed to developing modern, technologically advanced, and eco-friendly mobility solutions, Hero MotoCorp aims to achieve its next 100 million sales by 2030. With a focus on sustainability, innovation, and global expansion, Hero MotoCorp offers a dynamic work environment where you can unleash your full potential and be part of a pioneering team driving positive change in the world of transportation.,

Posted 1 week ago

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3.0 - 7.0 years

0 Lacs

jalgaon, maharashtra

On-site

You will oversee the daily operations on the service floor to ensure the timely execution of repairs and services as per job cards. It will be your responsibility to allocate work to technicians based on their skill levels, availability, and the complexity of the job. Monitoring ongoing repair jobs for quality and adherence to OEM guidelines is crucial in this role. You will need to ensure that the proper tools, equipment, and diagnostic devices are used according to manufacturer standards. Tracking job status and updating service advisors to ensure timely vehicle delivery to customers will be part of your duties. Performing root cause analysis for repeat complaints or escalated technical issues is essential for maintaining high-quality service standards. You will also be responsible for overseeing pre-delivery inspections (PDI), road tests, and final quality checks before vehicle handover. Coordination with the parts department for the availability and timely issuance of spares will be required. Monitoring technician productivity, efficiency, and bay utilization is vital to ensure optimal performance. Upholding workplace safety, cleanliness, and compliance with service SOPs and audit requirements are key aspects of this role. A deep understanding of vehicle systems such as the engine, transmission, suspension, and brakes is necessary. Knowledge of DMS (Dealer Management System) for job tracking and technician allocation is also expected. Experience with warranty repairs, estimations, and cost control will be beneficial. Understanding workshop KPI metrics like Efficiency, Productivity, and Repeat Repairs is essential for success in this position. This is a full-time, permanent position that offers benefits including cell phone reimbursement, health insurance, and Provident Fund. The work schedule for this role is in the morning shift, and there is a yearly bonus provided. The work location is in person.,

Posted 1 week ago

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7.0 - 12.0 years

7 - 12 Lacs

Bengaluru / Bangalore, Karnataka, India

On-site

Description We are seeking a highly skilled and experienced V&V Vehicle System Test Lead Engineer to join our team in India. In this role, you will be responsible for leading the verification and validation activities for AD/ADAS technologies, ensuring the highest standards of quality and performance in our vehicle systems. Responsibilities Lead the verification and validation (V&V) activities for vehicle systems focusing on Advanced Driver Assistance Systems (ADAS) and Automated Driving (AD). Develop and execute test plans, procedures, and reports for both hardware and software components of vehicle systems. Collaborate with cross-functional teams including software developers, hardware engineers, and system architects to ensure seamless integration of AD/ADAS technologies. Identify and mitigate risks associated with V&V processes while ensuring compliance with industry standards and regulations. Analyze test results, diagnose issues, and provide actionable insights to improve system performance and reliability. Mentor junior engineers and provide guidance on best practices in V&V processes for vehicle systems. Skills and Qualifications Bachelor's or Master's degree in Engineering (Electrical, Electronics, Mechanical, or a related field). 7-12 years of experience in V&V, testing, or related roles within the automotive industry, specifically with AD/ADAS technologies. Strong understanding of vehicle systems architecture and AD/ADAS functionalities. Proficient in using testing tools and simulation environments (e.g., MATLAB, Simulink, CANoe, etc.). Experience in developing automated testing frameworks and methodologies for vehicle systems. Knowledge of automotive standards and regulations (ISO 26262, ASPICE, etc.) is a plus. Excellent analytical and problem-solving skills with a keen attention to detail.

Posted 2 months ago

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